Segwaelane Clinic

1. What are the operating hours of Segwaelane Clinic?

Answer:

The operating hours for Segwaelane Clinic , located at Segwaelane Location in Segwaelane , North West , are as follows:

Please note: Operating hours may vary on public holidays or due to unforeseen circumstances such as load shedding or staff shortages. We recommend calling ahead on Supervising: Bojanala District Office +27 14 591 4000 to confirm availability before visiting.

For a complete list of public holidays when facilities may be closed, visit the official South African government website.

2. Is Segwaelane Clinic open 24 hours?

Answer:

Whether Segwaelane Clinic is open 24 hours depends on the type of facility.

• Hospitals and CHCs (Community Health Centres) often provide 24-hour emergency and maternity services.
• Clinics and Satellite Clinics typically operate during standard daytime hours only.

According to our data, the operating hours for Segwaelane Clinic are: 

If you are experiencing a medical emergency and this facility is not open 24 hours, please contact the national emergency numbers:

• Medical emergency: 10177
• Cellphone emergency: 112

3. Does Segwaelane Clinic have an emergency room or casualty unit?

Answer:

Segwaelane Clinic is classified as a Primary Care facility. Generally:

• District, Regional, and Tertiary Hospitals have 24-hour casualty or emergency units.
• CHCs (Community Health Centres) may have 24-hour emergency services.
• Clinics and Satellite Clinics do not typically have emergency rooms and will refer serious cases to hospitals.

To confirm whether Segwaelane Clinic offers emergency services, please call Supervising: Bojanala District Office +27 14 591 4000 directly.

*In a life-threatening emergency, please call 10177 or 112 immediately.*

4. What should I do in a medical emergency near Segwaelane?

Answer:

If you are in Segwaelane or the surrounding area and experience a medical emergency, follow these steps:

1. Call for emergency assistance: Dial 10177 from any landline or 112 from your cellphone.
2. If safe to do so, proceed to the nearest healthcare facility: Segwaelane Clinic is located at Segwaelane Location . However, always confirm if they have emergency services by calling Supervising: Bojanala District Office +27 14 591 4000 .
3. Provide clear information: Tell the emergency services your location, the nature of the emergency, and any relevant medical history.
4. Stay calm and follow instructions: Emergency operators are trained to guide you.

Please note: For non-life-threatening emergencies, you may also visit your nearest clinic or general practitioner.

5. Can I go to Segwaelane Clinic for chest pain?

Answer:

Chest pain can be a sign of a serious medical condition such as a heart attack. If you are experiencing chest pain, seek emergency medical attention immediately.

Segwaelane Clinic may be able to assist, depending on its level of care:

• If it is a hospital with a 24-hour casualty unit, proceed there immediately or call an ambulance.
• If it is a clinic or CHC without 24-hour emergency services, they will stabilise you and arrange transfer to a hospital.

Emergency contact: 10177 or 112

Facility contact: Supervising: Bojanala District Office +27 14 591 4000 (use only if non-emergency)

Do not drive yourself if you are experiencing severe chest pain, shortness of breath, or dizziness.

6. Does Segwaelane Clinic treat accident victims?

Answer:

Yes, Segwaelane Clinic may treat accident victims depending on its facility type:

• Hospitals are equipped to handle trauma and accident victims, with dedicated casualty units, resuscitation equipment, and surgical capabilities.
• CHCs may provide stabilisation and basic trauma care before referring serious cases to hospitals.
• Clinics generally do not have trauma facilities and will refer accident victims to hospitals.

If you or someone else has been in an accident, call emergency services immediately on 10177 or 112.

For non-emergency inquiries about accident treatment at this facility, contact Supervising: Bojanala District Office +27 14 591 4000 .

7. Where is Segwaelane Clinic located?

Answer:

Segwaelane Clinic is located at:

Street address: Segwaelane Location
Town / City: Segwaelane , Brits
Municipality: Madibeng Local Municipality
Province: North West
Country: South Africa

This facility falls under the administration of North West .

For directions, you can use Google Maps or any GPS application by entering the street address above. If you need assistance finding the facility, you can call Supervising: Bojanala District Office +27 14 591 4000 .

8. How do I get directions to Segwaelane Clinic?

Answer:

Getting to Segwaelane Clinic is easy using the address below:

📍 Full Address: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West

GPS Coordinates: Latitude -25.665400000000002 , Longitude 27.609999999999999

Tips for finding the facility:

• Use Google Maps or Waze and enter “Segwaelane Clinic ” or the full address above.
• Look for signage indicating the facility name when you arrive in Segwaelane .
• If you get lost, you can call the facility on Supervising: Bojanala District Office +27 14 591 4000 for assistance.

Please note: This is a third-party information site. We recommend confirming your route before travelling, especially if you are unfamiliar with the area.

9. What is the physical address of Segwaelane Clinic?

Answer:

The complete physical address for Segwaelane Clinic is:

Street: Segwaelane Location
Town: Segwaelane
City: Brits
Municipality: Madibeng Local Municipality
Province: North West
Country: South Africa

GPS Coordinates: -25.665400000000002 , 27.609999999999999

This address can be used for postal correspondence, GPS navigation, or visiting in person. If you need further assistance locating the facility, please contact Supervising: Bojanala District Office +27 14 591 4000 .

10. Is Segwaelane Clinic open on Saturdays?

Answer:

Based on our data, the operating hours for Segwaelane Clinic are: 

Whether the facility is open on Saturdays depends on its type:

• Hospitals: Usually open 24/7, including Saturdays, for emergency and inpatient services.
• CHCs: Many are open on Saturdays for limited hours (often mornings only).
• Clinics and Satellite Clinics: May be closed on Saturdays or offer reduced hours (e.g., 8am–12pm).

If you need to visit on a Saturday, we recommend calling Supervising: Bojanala District Office +27 14 591 4000 in advance to confirm Saturday availability and which services are offered.

11. Is Segwaelane Clinic open on Sundays?

Answer:

According to our records, the operating hours for Segwaelane Clinic are: 

In general:

• Hospitals remain open 7 days a week, including Sundays, for emergency and admitted patients.
• CHCs may be closed on Sundays or offer very limited emergency services only.
• Clinics and Satellite Clinics are typically closed on Sundays.

For Sunday access, please call Supervising: Bojanala District Office +27 14 591 4000 to confirm if this facility is open. For life-threatening emergencies on a Sunday, always call 10177 or 112 first.

12. Is Segwaelane Clinic open on public holidays?

Answer:

Public holiday operating hours for Segwaelane Clinic may differ from regular hours. Our data shows standard hours as: 

General guidelines for public holidays:

• Hospitals: Remain open 24/7 for emergencies and inpatient care, even on public holidays.
• CHCs: May be open for limited hours or only for emergency services.
• Clinics and Satellite Clinics: Usually closed on public holidays.

To confirm whether Segwaelane Clinic is open on a specific public holiday, please call Supervising: Bojanala District Office +27 14 591 4000 in advance. Public holidays in South Africa include New Year’s Day, Human Rights Day, Freedom Day, Workers’ Day, Youth Day, National Women’s Day, Heritage Day, Day of Reconciliation, Christmas Day, and Day of Goodwill.

13. What time does Segwaelane Clinic open in the morning?

Answer:

The opening time for Segwaelane Clinic is typically included in the operating hours listed below:

Most healthcare facilities in South Africa open between 7:00 AM and 8:00 AM on weekdays. However, this can vary by facility type and location.

If you need to be seen first thing in the morning, we recommend arriving at least 30 minutes before opening time, as queues can form early, especially at clinics without appointment systems.

For exact opening times on the day of your visit, please call Supervising: Bojanala District Office +27 14 591 4000 .

14. What time does Segwaelane Clinic close?

Answer:

The closing time for Segwaelane Clinic is included in the operating hours below:

Please note:

• Hospitals do not “close” – they operate 24/7 for emergency and inpatient services, though outpatient departments may close in the evening.
• Clinics typically close between 3:30 PM and 4:30 PM on weekdays.
• Some facilities may close earlier on Fridays or have different closing times for different departments.

If you plan to arrive later in the day, we recommend calling Supervising: Bojanala District Office +27 14 591 4000 to ensure you will be seen before closing time.

15. Does load shedding affect Segwaelane Clinic?

Answer:

Load shedding can affect healthcare facilities across South Africa, including Segwaelane Clinic .

How load shedding may impact this facility:

• Backup power: Most hospitals and larger CHCs have generators to maintain essential services like emergency care, operating theatres, and ICU.
• Clinic services: Smaller clinics may experience service disruptions during load shedding, especially for services reliant on computers (patient records, dispensing systems) or electronic equipment.
• Reduced services: Non-essential services may be postponed during load shedding.

If you have an appointment during scheduled load shedding, we recommend calling Supervising: Bojanala District Office +27 14 591 4000 to confirm whether services will be operating as normal.

For national load shedding schedules, visit the Eskom website or download the EskomSePush app.

16. Is Segwaelane Clinic open during load shedding?

Answer:

Segwaelane Clinic , like all healthcare facilities, prioritises patient care during load shedding.

• Hospitals and CHCs: These facilities are designated as critical infrastructure and typically have backup generators to continue essential services such as emergency care, maternity, and inpatient treatment.
• Clinics and Satellite Clinics: May have limited backup power. Some services may be delayed or unavailable during load shedding, particularly those requiring electronic systems.

If you need to visit during load shedding, please call ahead on Supervising: Bojanala District Office +27 14 591 4000 to confirm that the specific service you need is available.

In case of a medical emergency during load shedding, do not wait – call 10177 or 112 immediately.

17. How do I call an ambulance from Segwaelane Clinic?

Answer:

If you are at Segwaelane Clinic and need an ambulance:

1. If you are inside the facility: Ask a staff member for assistance immediately. They will initiate emergency protocols.
2. If you are outside or near the facility: Call the national emergency numbers:
   • 10177 from any landline (South African emergency services)
   • 112 from any cellphone (emergency number for mobile phones)

Emergency numbers to save in your phone:

• Ambulance / Medical emergency: 10177
• Cellphone emergency: 112
• Police: 10111

For non-emergency transport to this facility (e.g., planned transfers), you can contact Supervising: Bojanala District Office +27 14 591 4000 to inquire about patient transport services.

18. What emergency services are available at Segwaelane Clinic?

Answer:

The emergency services available at Segwaelane Clinic depend on its facility level:

• Primary Care facilities typically offer:
  • General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Common emergency services by facility type:

• Hospitals: 24-hour casualty/trauma units, resuscitation, emergency surgery, ICU, high care, paediatric emergencies, maternity emergencies.
• CHCs: Basic emergency care, stabilisation, 24-hour maternity, referrals to hospitals.
• Clinics: No emergency services – they provide primary care and refer emergencies.

For specific information about emergency services at this facility, please call Supervising: Bojanala District Office +27 14 591 4000 .

If you are experiencing a medical emergency, call 10177 or 112 before travelling to the facility.

19. What are the visiting hours at Segwaelane Clinic?

Answer:

Visiting hours at Segwaelane Clinic are typically determined by the facility’s policies and may vary by ward.

General visiting hour guidelines for South African healthcare facilities:

• General wards: Usually 15:00 – 16:00 and 19:00 – 20:00 daily.
• ICU / High Care: Often restricted to 15 minutes per visit, immediate family only, at set times.
• Maternity / Paediatric wards: May have different rules to allow for bonding and rest.

To confirm the exact visiting hours for Segwaelane Clinic , please call Supervising: Bojanala District Office +27 14 591 4000 before your visit.

Please be respectful of visiting rules to ensure patients can rest and recover.

20. How do I contact Segwaelane Clinic?

Answer:

You can contact Segwaelane Clinic using the details below:

📞 Phone Number: Supervising: Bojanala District Office +27 14 591 4000

📍 Physical Address: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West

🌐 Source of Information: This contact number was sourced from GPS .

Important Note: This contact number should be used for important matters, such as confirming appointments, asking about services, or reaching the facility directly. Please review our FAQ section above for answers to common questions before calling.

For life-threatening emergencies, always call 10177 or 112 – do not rely on the facility’s general contact number for emergencies.

21. Does Segwaelane Clinic offer antenatal care?

Answer:

Yes, antenatal care (care during pregnancy) is available at many public healthcare facilities in South Africa. Based on its classification as a Primary Care facility, Segwaelane Clinic may offer the following antenatal services:

• Pregnancy confirmation and dating scans
• Regular check-ups to monitor mother and baby’s health
• Blood pressure monitoring and urine testing
• Blood tests for HIV, syphilis, and anaemia
• Iron and folate supplementation
• Tetanus vaccinations
• Health education on nutrition, breastfeeding, and childbirth

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For a complete list of maternity-related services, please refer to:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

To book an antenatal appointment or for more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 . Early and regular antenatal care is essential for a healthy pregnancy and safe delivery.

22. Can I deliver my baby at Segwaelane Clinic?

Answer:

Whether you can deliver your baby at Segwaelane Clinic depends on the facility’s level of care:

• Hospitals (District, Regional, Tertiary): Yes, most hospitals have maternity wards with delivery facilities, including Caesarean sections if needed.
• CHCs (Community Health Centres): Some CHCs offer 24-hour maternity services for low-risk deliveries.
• Clinics and Satellite Clinics: No, these facilities do not offer delivery services. They will refer you to a hospital or CHC for childbirth.

Segwaelane Clinic is a Primary Care facility. The services offered include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For specific information about maternity and delivery services at this facility, please contact Supervising: Bojanala District Office +27 14 591 4000 .

It is recommended to register at your chosen delivery facility early in your pregnancy and attend all antenatal appointments.

23. Does Segwaelane Clinic offer family planning services?

Answer:

Yes, family planning services are a standard part of primary healthcare in South Africa. Segwaelane Clinic likely offers a range of contraceptive options, which may include:

• Short-acting methods: Contraceptive pills, injectable contraceptives (e.g., Nur-Isterate, Depo-Provera)
• Long-acting reversible contraceptives: Intrauterine devices (IUDs / “loop”), contraceptive implants (e.g., Implanon)
• Permanent methods: Tubal ligation (“sterilisation”) – usually at hospitals
• Barrier methods: Male and female condoms (often provided free of charge)
• Emergency contraception: Morning-after pill (where available)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For confidential family planning advice and services, visit Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 . Family planning services are generally free at public health facilities.

24. Does Segwaelane Clinic insert IUDs or contraceptive implants?

Answer:

Segwaelane Clinic may offer IUD (intrauterine device) insertions and contraceptive implants, depending on the facility level and available trained staff.

• Hospitals and CHCs: Usually have trained nurses or doctors who can insert IUDs and implants.
• Clinics and Satellite Clinics: May not offer these services on-site and will refer you to a larger facility.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

IUDs (e.g., Copper T, Mirena) provide long-term contraception for 5–10 years. Implants (e.g., Implanon) provide contraception for up to 3 years. Both are highly effective and reversible.

To book an insertion or for more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

25. Does Segwaelane Clinic do Pap smears (cervical cancer screening)?

Answer:

Cervical cancer screening (Pap smear or VIA – Visual Inspection with Acetic Acid) is offered at many public healthcare facilities in South Africa as part of the National Cervical Cancer Screening Programme.

Segwaelane Clinic may offer this service. Based on its classification as a Primary Care facility, screening may be available:

• Hospitals and CHCs: Usually offer cervical cancer screening in dedicated women’s health or family planning clinics.
• Clinics and Satellite Clinics: Many clinics offer Pap smears, often performed by trained professional nurses.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Cervical cancer screening is recommended every 3 years for women over 30. Early detection saves lives. For more information or to book a screening, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

26. Does Segwaelane Clinic offer HIV testing?

Answer:

Yes, HIV testing is available at virtually all public healthcare facilities in South Africa, often as part of routine primary care. Segwaelane Clinic offers HIV testing services, which may include:

• Rapid HIV tests (finger prick or oral swab) – results in 15–20 minutes
• Confidential counseling before and after testing
• Couple or partner testing
• Testing during antenatal care (as part of Prevention of Mother-to-Child Transmission)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional HIV-related services may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

HIV testing is free, confidential, and does not require an appointment at most facilities. Visit Segwaelane Clinic during operating hours or call Supervising: Bojanala District Office +27 14 591 4000 for more information.

27. Can I get HIV treatment (ART) at Segwaelane Clinic?

Answer:

Antiretroviral therapy (ART) for HIV is available at most public healthcare facilities in South Africa. Segwaelane Clinic is a Primary Care facility and likely offers the following HIV treatment services:

• ART initiation – starting treatment for newly diagnosed patients
• Ongoing ART management – regular check-ups and monitoring
• Viral load monitoring – blood tests to check treatment effectiveness
• Adherence support – counseling and support groups
• Stable patient dispensing – collection of chronic medication (e.g., 3-month supply)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details can be found here:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

To start or continue ART at this facility, visit during operating hours or call Supervising: Bojanala District Office +27 14 591 4000 for guidance. HIV treatment is free at public health facilities and is essential for maintaining health and preventing transmission.

28. Does Segwaelane Clinic do TB testing?

Answer:

Tuberculosis (TB) testing is a core service at most public healthcare facilities in South Africa. Segwaelane Clinic likely offers:

• TB symptom screening – cough lasting more than 2 weeks, night sweats, weight loss, fever
• Sputum collection – coughed-up phlegm sent for laboratory testing
• Rapid molecular testing (GeneXpert) – at larger facilities
• Chest X-rays – at hospitals and some CHCs
• Contact tracing – testing family members and close contacts

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have symptoms of TB, it is important to get tested as soon as possible. TB is curable with proper treatment. Visit Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 for more information.

29. Can I get TB treatment at Segwaelane Clinic?

Answer:

Yes, TB treatment is available at most public healthcare facilities in South Africa. Segwaelane Clinic offers TB treatment services which may include:

• TB medication initiation – starting standard TB treatment (6 months for drug-sensitive TB)
• Directly Observed Therapy (DOT) – support to ensure medication is taken correctly
• Monitoring and follow-up – regular sputum tests to check progress
• MDR-TB treatment – for drug-resistant TB (at specialised facilities or hospitals)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

TB treatment is free at public health facilities. It is crucial to complete the full course of treatment, even if you feel better. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

30. Does Segwaelane Clinic test for STIs?

Answer:

Sexually transmitted infection (STI) testing is a standard service at public healthcare facilities across South Africa. Segwaelane Clinic likely offers:

• Syndromic management – diagnosis and treatment based on symptoms
• STI testing – where laboratory services are available (e.g., for syphilis, gonorrhoea)
• HIV testing – offered alongside STI services
• Partner notification and treatment – to prevent reinfection
• Free condoms – male and female condoms are usually available

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

STI testing is confidential and free at public facilities. Early treatment prevents complications and further transmission. Visit Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 for more information.

31. Does Segwaelane Clinic offer PrEP for HIV prevention?

Answer:

Pre-exposure prophylaxis (PrEP) is a prevention method where HIV-negative people take daily medication to reduce their risk of acquiring HIV. PrEP is available at selected public health facilities in South Africa.

Segwaelane Clinic may offer PrEP, depending on its level and whether staff are trained. Larger hospitals, CHCs, and some clinics offer PrEP, particularly in high-HIV-burden areas.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If PrEP is not available at this facility, staff can refer you to a nearby facility that does offer it. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 or call the National Department of Health’s HIV hotline.

32. Does Segwaelane Clinic treat high blood pressure (hypertension)?

Answer:

Yes, hypertension (high blood pressure) is one of the most common chronic diseases managed at public healthcare facilities in South Africa. Segwaelane Clinic offers:

• Blood pressure screening and monitoring
• Diagnosis and management of hypertension
• Medication provision – chronic medication dispensing (often free)
• Lifestyle advice – diet, exercise, salt reduction, smoking cessation
• Regular follow-up appointments – to monitor control and adjust treatment

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details can be found here:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

If you have high blood pressure, it is important to attend regular check-ups and take medication as prescribed. Contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 to book an appointment.

33. Does Segwaelane Clinic manage diabetes?

Answer:

Diabetes management is a core service at most public healthcare facilities in South Africa. Segwaelane Clinic likely offers:

• Blood glucose testing – screening and monitoring
• HbA1c testing – longer-term blood sugar control (at larger facilities)
• Diabetes diagnosis and management
• Medication provision – oral diabetes medication and insulin (where available)
• Foot checks – to prevent diabetes-related foot complications
• Eye screening – for diabetic retinopathy (referral may be needed)
• Dietary advice and education

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Regular check-ups are essential for managing diabetes and preventing complications. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

34. Can I get chronic medication at Segwaelane Clinic?

Answer:

Yes, chronic medication for conditions like HIV, TB, hypertension, diabetes, asthma, epilepsy, and mental health conditions is available at public healthcare facilities in South Africa. Segwaelane Clinic offers:

• Chronic medication dispensing – usually free of charge
• Repeat prescriptions – for stable patients
• Stable patient dispensing – may offer 3-month supplies (CCMDD programme)
• Medication counseling – how and when to take medication

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Pharmacy services are detailed in:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

To collect your chronic medication, bring your clinic card/hospital card, ID document, and any required forms. Contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 for more information.

35. Does Segwaelane Clinic offer asthma treatment?

Answer:

Asthma treatment is available at many public healthcare facilities in South Africa. Segwaelane Clinic likely offers:

• Asthma diagnosis and management
• Inhaler therapy – relievers and preventers
• Acute asthma attack treatment – nebulisation at hospitals and CHCs
• Peak flow monitoring – to assess lung function
• Asthma education – trigger avoidance, correct inhaler technique

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have asthma, regular check-ups are important to ensure good control. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

36. Does Segwaelane Clinic treat mental health conditions?

Answer:

Mental health services are available at various levels of the public healthcare system. Segwaelane Clinic may offer:

• Mental health screening and assessment
• Counselling and psychological support
• Psychotropic medication management (e.g., antidepressants, antipsychotics)
• Referrals to specialised psychiatric facilities or hospitals
• Substance abuse counselling and support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional mental health support may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you or someone you know needs mental health support, visit Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 . In a mental health crisis, you can also contact the South African Depression and Anxiety Group (SADAG) 24-hour helpline: 0800 567 567.

37. Does Segwaelane Clinic have a pharmacy?

Answer:

Segwaelane Clinic is a Primary Care facility. Pharmacy services are typically available as follows:

• Hospitals: Full inpatient and outpatient pharmacies, often with 24-hour access for emergencies.
• CHCs: On-site pharmacies or dispensaries with extended hours.
• Clinics and Satellite Clinics: Dispensaries for essential medications, but may not have a full pharmacy.

Pharmacy-related services at this facility may include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details can be found here:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For medication inquiries, refills, or to check if a specific medication is in stock, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

38. Does Segwaelane Clinic offer children’s health services?

Answer:

Yes, child health services are a core part of primary healthcare in South Africa. Segwaelane Clinic likely offers the following for children:

• Immunisations and vaccinations (EPI schedule – at birth, 6 weeks, 10 weeks, 14 weeks, 9 months, 12 months, 18 months)
• Growth monitoring (weight, height, head circumference)
• Acute childhood illness management (diarrhoea, pneumonia, fever, malnutrition)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programmes
• Early childhood development screening

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For child health services, visit the facility during operating hours. Children under 5 are often prioritised. Contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 for more information.

39. Does Segwaelane Clinic treat children with chronic conditions?

Answer:

Yes, children with chronic conditions such as HIV, TB, asthma, epilepsy, and diabetes can receive care at public healthcare facilities. Segwaelane Clinic offers:

• Paediatric HIV/TB care – ART initiation and management for children
• Asthma management – inhaler therapy and education
• Epilepsy management – medication and monitoring
• Nutritional support – for children with malnutrition or chronic diseases
• Referrals to paediatric specialists at hospitals if needed

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Children with chronic conditions need regular follow-up care. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

40. How do I transfer my chronic care to Segwaelane Clinic?

Answer:

If you are moving to Segwaelane or wish to transfer your chronic care to Segwaelane Clinic , follow these steps:

1. Collect your medical records from your current healthcare provider (clinic card, hospital card, discharge summaries, latest blood results).
2. Visit Segwaelane Clinic during operating hours and request to register as a patient.
3. Bring the following documents:
   • Your South African ID or smart ID card
   • Your clinic card / hospital card from your previous facility
   • Any recent blood test results or medical reports
   • Proof of address (where required)
4. Ask about chronic medication collection – you may need an appointment before your next supply runs out.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For specific transfer requirements, call Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 before your visit.

41. Does Segwaelane Clinic have a dental clinic?

Answer:

Dental services are available at many public healthcare facilities in South Africa. Segwaelane Clinic is a Primary Care facility and may offer the following dental/oral health services :

• Basic dental examinations and consultations
• Tooth extractions (removal of decayed or problematic teeth)
• Fillings (where available)
• Scaling and polishing (cleaning)
• Oral health education and promotion
• Emergency dental pain management
• Referrals to specialised dental or maxillofacial clinics at regional/tertiary hospitals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details can be found here:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

Dental services are typically free at public health facilities, though some may charge a small fee based on income. To book a dental appointment or for more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

42. Does Segwaelane Clinic offer x-ray services?

Answer:

X-ray (radiography) services are available at certain levels of public healthcare facilities. Segwaelane Clinic is a Primary Care facility :

• Hospitals: Most district, regional, and tertiary hospitals have x-ray departments offering 24-hour services for inpatients and outpatients.
• CHCs (Community Health Centres): Some CHCs have basic x-ray services, though often with limited hours.
• Clinics and Satellite Clinics: Generally do not have x-ray facilities and will refer patients to hospitals.

X-ray services at this facility may include:

• General radiography (chest, limb, spine x-rays)
• Ultrasound imaging
• More advanced imaging (CT scans, MRI) at regional/tertiary hospitals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For specific information about x-ray availability, call Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

43. Does Segwaelane Clinic have laboratory services?

Answer:

Laboratory services are essential for diagnosis and monitoring. Segwaelane Clinic is a Primary Care facility :

• Hospitals: Most hospitals have on-site laboratories offering a range of tests including haematology (blood counts), clinical chemistry (kidney/liver function), microbiology, and blood transfusion services.
• CHCs: May have basic laboratory services or point-of-care testing, with more complex samples sent to hospital laboratories.
• Clinics and Satellite Clinics: Typically have point-of-care testing (HIV rapid tests, glucose, urine dipsticks) and collect samples to send to hospital labs.

Laboratory services may include:

• Blood tests (HIV, TB, diabetes, cholesterol, full blood count)
• Urine tests
• Sputum tests (for TB)
• STI testing
• COVID-19 testing

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For specific information about laboratory services, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

44. Does Segwaelane Clinic offer mental health services?

Answer:

Mental health services are available at various levels of the public healthcare system. Segwaelane Clinic may offer :

• Mental health screening and assessment
• Counselling and psychological support
• Psychotropic medication management (antidepressants, antipsychotics, mood stabilisers)
• Referrals to specialised psychiatric facilities or hospitals
• Substance abuse counselling and support
• Crisis intervention and stabilisation

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional mental health support may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you or someone you know needs mental health support, visit Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 . In a mental health crisis, you can also contact the South African Depression and Anxiety Group (SADAG) 24-hour helpline: 0800 567 567.

45. Does Segwaelane Clinic have a physiotherapy department?

Answer:

Physiotherapy and rehabilitation services are available at many public healthcare facilities. Segwaelane Clinic may offer :

• Physiotherapy – for injury recovery, post-surgery rehabilitation, chronic pain management, stroke rehabilitation, and mobility improvement
• Occupational therapy – helping patients regain daily living skills
• Speech therapy – at larger hospitals
• Assistive devices – crutches, walking aids (where available)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details can be found here:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

Physiotherapy services typically require a referral from a doctor or nurse. For more information or to book an appointment, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

46. Does Segwaelane Clinic have an ambulance service?

Answer:

Segwaelane Clinic does not typically operate its own ambulances. Emergency Medical Services (EMS) / ambulance services are managed at the district level .

What you need to know:

• If you are at the facility and need an ambulance: Ask a staff member immediately – they will call for emergency transport.
• If you need an ambulance to the facility: Call the national emergency numbers:
  • 10177 from any landline
  • 112 from any cellphone
• Planned patient transport: For non-emergency transfers (e.g., to another facility for specialist care), ask the nursing staff at Segwaelane Clinic to arrange transport.

Emergency numbers to save:

• Ambulance / Medical emergency: 10177
• Cellphone emergency: 112
• Police: 10111

For more information about ambulance services in the area, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

47. Does Segwaelane Clinic offer eye care services?

Answer:

Eye care services are available at selected public healthcare facilities. Segwaelane Clinic may offer :

• Basic eye screening and vision testing
• Refraction (determining prescription for glasses)
• Cataract case finding and referral (for surgery at regional/tertiary hospitals)
• Treatment of eye infections and minor eye conditions
• Optometry services (at larger facilities, often on specific days)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need eye care, visit the facility or call Supervising: Bojanala District Office +27 14 591 4000 to check availability. Glasses are not typically provided at public facilities and may need to be obtained privately.

48. Does Segwaelane Clinic have a mortuary?

Answer:

Mortuary services are available at certain levels of public healthcare facilities :

• Hospitals: Most district, regional, and tertiary hospitals have mortuaries for temporary storage of deceased persons and for performing post-mortems.
• CHCs: Some larger CHCs may have mortuary facilities, though this is less common.
• Clinics and Satellite Clinics: Do not have mortuaries.

Segwaelane Clinic is a Primary Care facility. Mortuary services are listed in:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For matters relating to a deceased person, please contact the facility directly on Supervising: Bojanala District Office +27 14 591 4000 or your nearest police station (10111).

49. Do I need to book an appointment at Segwaelane Clinic?

Answer:

Appointment requirements vary by facility type and service :

• Clinics and Satellite Clinics: Often operate on a walk-in basis, though some may use appointment systems for certain services (e.g., chronic medication collection, antenatal care).
• CHCs: May accept walk-ins but could have appointments for doctor consultations.
• Hospitals: Outpatient departments typically require a referral and appointment from a clinic or CHC . Emergency services are always walk-in (24 hours).

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

General guidance:

• For emergencies, always walk in or call 10177 – no appointment needed.
• For chronic medication collection, ask if you qualify for the CCMDD programme (extended supplies).
• For specialist services, you will need a referral from a clinic or CHC.

To confirm booking requirements, call Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

50. Does Segwaelane Clinic accept walk-ins?

Answer:

Walk-in patients are accepted at many public healthcare facilities, but this depends on the facility type and service required .

• Clinics and Satellite Clinics: Yes, walk-ins are generally accepted for primary care services (acute illness, HIV testing, family planning). However, be prepared for possible long queues.
• CHCs: Usually accept walk-ins for primary care and emergency services.
• Hospitals: Emergency/casualty units accept walk-ins 24 hours. Outpatient departments typically require a referral and appointment .

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Tips for walk-in visits:

• Arrive early (30–60 minutes before opening) to secure your place in the queue.
• Bring all required documents (ID, clinic card, referral letter if applicable).
• Be prepared for possible waiting times, especially on Mondays and month-end.

For specific walk-in policies, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

51. What documents should I bring to Segwaelane Clinic?

Answer:

When visiting Segwaelane Clinic , it is essential to bring the correct documents to ensure you receive services without delay .

Required documents generally include:

Document Type	When Needed
South African ID book or smart ID card	All visits (registration, consultations)
Clinic card / Hospital card	Follow-up visits, chronic care
Referral letter	If referred from a clinic or another facility
Proof of address	New registrations (e.g., water & electricity bill)
Proof of income / payslip	Means test for hospital fees (if applicable)
Medical aid card	If you belong to a medical scheme
Child’s birth certificate / immunisation card	For children under 6 years
List of current medications	Chronic disease management

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For specific document requirements for your visit, call Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

52. How much does a visit to Segwaelane Clinic cost?

Answer:

Public healthcare in South Africa is free for certain groups, while others may pay a fee based on a means test .

Who gets free services:

• Children under 6 years
• Pregnant women and breastfeeding mothers
• Persons with disabilities receiving grants
• Pensioners (on state pension)
• People with certain chronic conditions (HIV, TB, etc.)
• Unemployed persons who qualify through a means test

Who may pay a fee:

• Employed persons without medical aid
• Persons with medical aid (billed according to scheme rates) 

Fees are typically based on income and are very low compared to private care. Payment methods accepted vary by facility – some accept cash and cards, while others may be cashless .

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Important: Fees are determined by the Department of Health and may change. For current pricing, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

53. What payment methods are accepted at Segwaelane Clinic?

Answer:

Payment methods at public healthcare facilities vary :

• Cash: Many facilities accept cash payments for fees.
• Card payments (debit/credit): Increasingly accepted, especially at larger facilities .
• Medical aid: If you have medical aid, you may be asked to provide your membership details, and the facility will bill your scheme directly or provide a statement for you to claim .
• Cashless facilities: Some facilities (particularly private or newer public facilities) may be cashless – accepting only card payments .

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Tips:

• Carry both cash and a card if possible.
• For medical aid patients, bring your membership card and know your benefits.
• Fees are generally low (means-tested), but it’s best to be prepared.

To confirm accepted payment methods, call Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

54. Does Segwaelane Clinic accept medical aid?

Answer:

Public healthcare facilities in South Africa do accept medical aid, but the process differs from private hospitals .

• Public hospitals: If you have medical aid, you can still use public facilities. You will be required to provide your medical aid details, and the hospital will claim from your scheme (or provide a statement for you to claim). Fees are based on government rates, which are generally lower than private rates .
• Clinics and CHCs: These facilities are primarily funded by government and services are generally free for those who qualify. If you have medical aid, you may still be seen, but billing arrangements vary.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to bring if you have medical aid:

• Your medical aid card or membership number
• Proof of income (for means testing)
• Your ID document

For specific information about medical aid billing at this facility, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

55. What are the visiting hours at Segwaelane Clinic?

Answer:

Visiting hours at Segwaelane Clinic are determined by facility policy and may vary by ward. Based on typical South African public hospital guidelines, visiting hours are often :

General visiting hours:

• Weekdays: 15:00 – 16:00 and 19:00 – 20:00
• Saturdays: 15:00 – 16:00 and 19:00 – 20:00
• Sundays and Public Holidays: 11:00 – 12:00, 15:00 – 16:00, and 19:00 – 20:00 

Special ward rules:

• ICU / High Care: Usually restricted to 15-minute visits, immediate family only, at set times .
• Maternity / Post Natal: May have additional visiting times (e.g., 09:00 – 10:00 for fathers and siblings) .
• Psychiatric and TB sections: Usually follow normal visiting hours .

General rules:

• Strictly two visitors per bedside at any time 
• Children under 6 years are often not allowed for visiting purposes 
• No smoking within hospital premises 

To confirm exact visiting hours for Segwaelane Clinic , please call Supervising: Bojanala District Office +27 14 591 4000 before your visit.

56. Can someone visit me at Segwaelane Clinic?

Answer:

Yes, patients admitted to Segwaelane Clinic can receive visitors, subject to the facility’s visiting policy. Visiting is important for patient morale and recovery, but rules are in place to ensure a peaceful healing environment .

Typical visiting guidelines:

• Visiting hours: As per facility policy – see Question 55 for general times.
• Visitor limits: Usually two visitors per bedside at any time .
• Children: Often restricted (especially under 6 years) except in maternity units for siblings .
• Duration: Visits may be timed (e.g., 15-minute sessions) to allow multiple visitors .

Wards with special rules:

• ICU / High Care: Limited to immediate family, short visits.
• Maternity: Fathers, siblings, and grandparents are typically allowed .
• Psychiatric and TB sections: Usually follow normal visiting hours .

For specific visiting rules at Segwaelane Clinic , contact Supervising: Bojanala District Office +27 14 591 4000 .

57. What are the rules for visitors at Segwaelane Clinic?

Answer:

To ensure a safe and healing environment, Segwaelane Clinic will have visitor rules. Common rules at South African public hospitals include :

Do’s:

• Follow visiting hours strictly
• Limit visitors to two per bedside
• Keep noise to a minimum
• Leave the ward promptly when visiting time ends
• Wash or sanitise hands before and after visiting

Don’ts:

• No smoking anywhere inside the facility (designated smoking areas outside only) 
• No firearms or weapons allowed (declare at security) 
• No hawking or selling on facility premises 
• No children under 6 years (except in special circumstances) 
• No large amounts of cash or valuables 

Visiting times:
Visiting hours are typically:

• Weekdays: 15:00–16:00 and 19:00–20:00
• Sundays/Public Holidays: 11:00–12:00, 15:00–16:00, 19:00–20:00 

For the exact visitor policy at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

58. Is Segwaelane Clinic wheelchair accessible?

Answer:

Accessibility varies by facility. Segwaelane Clinic is a Primary Care facility and may offer the following accessibility features :

Accessibility features commonly found:

• Ramps at entrances for wheelchair users
• Wheelchairs available at reception for patient transport within the facility 
• Priority queues for elderly and disabled patients
• Wide doorways and corridors (newer facilities)
• Accessible toilets (select facilities)

Newer facilities (built or upgraded recently) are designed to be fully accessible . Older facilities may have limited accessibility.

If you require assistance:

• Ask for a porter upon arrival – they can provide a wheelchair and help transport you .
• Call ahead to confirm accessibility for your specific needs.

For accessibility information specific to Segwaelane Clinic , contact Supervising: Bojanala District Office +27 14 591 4000 .

59. Is there parking available at Segwaelane Clinic?

Answer:

Parking availability varies by facility location .

General parking information:

• Hospitals: Most hospitals have on-site parking for patients and visitors, often with designated parking for disabled persons. Larger hospitals may have parking attendants or security.
• CHCs and Clinics: Parking is usually available, but space may be limited, especially in urban areas.
• CBD or Town locations: Facilities in town centres may have limited parking; you may need to use street parking or nearby public parking.

Security:

• It is advisable not to leave valuables in your vehicle.
• Report any security concerns to facility staff or security personnel .

For specific parking information at Segwaelane Clinic , contact Supervising: Bojanala District Office +27 14 591 4000 .

60. Is Segwaelane Clinic safe and secure?

Answer:

Patient and visitor safety is a priority at public healthcare facilities. Segwaelane Clinic will have security measures in place :

Common security features:

• Security personnel at entrances and throughout the facility
• CCTV surveillance in public areas
• Controlled access to wards
• Gun-free zone – firearms are not permitted and must be declared at security 
• No smoking policy inside buildings 

Tips for your safety:

• Do not bring large amounts of cash or valuables .
• Keep your belongings with you at all times.
• Report any suspicious activity to security or staff.
• Follow all facility rules and instructions from staff.

If you have any safety concerns during your visit, speak to a staff member or security personnel immediately.

For more information about security at Segwaelane Clinic , contact Supervising: Bojanala District Office +27 14 591 4000 .

61. Does Segwaelane Clinic have a children’s ward or paediatric unit?

Answer:

Paediatric services for children are available at various levels of public healthcare facilities. Segwaelane Clinic is a Primary Care facility :

• Hospitals: District, regional, and tertiary hospitals have dedicated paediatric wards for children requiring admission. Larger hospitals may have paediatric intensive care units (PICU) .
• CHCs: Some larger CHCs may have paediatric observation beds for short stays, but not full paediatric wards.
• Clinics and Satellite Clinics: Do not have children’s wards – they provide outpatient care only.

Paediatric services may include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details can be found here:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

If your child needs admission, the facility will provide appropriate care or arrange transfer to a facility with paediatric beds. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

62. Does Segwaelane Clinic offer immunisations for children?

Answer:

Yes, childhood immunisations are a core service at virtually all public healthcare facilities in South Africa. Segwaelane Clinic offers immunisations as part of the Expanded Programme on Immunisation (EPI).

The EPI schedule includes vaccines at:

• Birth: BCG (TB), OPV (polio)
• 6 weeks: OPV, RV (rotavirus), DTaP-IPV-Hib-HBV (6-in-1), PCV (pneumococcal)
• 10 weeks: DTaP-IPV-Hib-HBV, PCV
• 14 weeks: OPV, RV, DTaP-IPV-Hib-HBV, PCV
• 9 months: Measles, PCV booster
• 12 months: Measles booster
• 18 months: DTaP-IPV-Hib-HBV booster
• 6 years: Td (tetanus-diphtheria)
• 12 years: Td booster

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional child health services may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

Immunisations are free at public facilities. Bring your child’s Road-to-Health card (clinic card) to each visit. Contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 for clinic days.

63. Does Segwaelane Clinic offer newborn care services?

Answer:

Newborn care services are available at facilities with maternity units. Segwaelane Clinic may offer:

• Immediate newborn care – drying, warming, breastfeeding initiation
• Newborn resuscitation – if baby needs help breathing
• Neonatal care – for low-risk newborns
• Phototherapy – for jaundiced babies (at hospitals)
• Kangaroo Mother Care (KMC) – for low birth weight or premature babies
• Breastfeeding support and counselling
• Newborn immunisations (BCG and OPV at birth)
• Newborn screening – for certain conditions (at larger hospitals)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For sick or premature newborns:

• Level 1-2 facilities: May provide basic neonatal care or stabilisation before transfer
• Level 3 hospitals: Have neonatal intensive care units (NICU) for high-risk babies

For specific newborn services, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

64. Does Segwaelane Clinic offer surgical services?

Answer:

Surgical services are available at hospitals, not at clinics or CHCs. Segwaelane Clinic is a Primary Care facility :

• District Hospitals: Offer general surgery (e.g., hernia repairs, appendectomies, C-sections), basic orthopaedic surgery, and emergency surgery .
• Regional Hospitals: Offer more specialised surgery including orthopaedics, urology, ENT, ophthalmology, and gynaecological surgery .
• Tertiary/Central Hospitals: Offer advanced surgery including cardiothoracic, neurosurgery, complex oncology surgery, and transplants .

Surgical services at this facility may include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full surgical service details can be found here:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

Surgical services require a referral from a clinic or CHC . For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

65. Does Segwaelane Clinic have an Intensive Care Unit (ICU)?

Answer:

Intensive Care Units (ICU) are specialised units for critically ill patients requiring close monitoring and life support. Segwaelane Clinic is a Primary Care facility :

• District Hospitals: May have High Care Units (HCU) for intermediate care, but generally do not have full ICUs .
• Regional Hospitals: Have ICUs (level 2) with ventilation and multi-organ support .
• Tertiary/Central Hospitals: Have specialised ICUs for cardiothoracic, neurosurgical, trauma, and neonatal patients .

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need ICU care, you will be admitted directly or transferred to the appropriate facility. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

66. Does Segwaelane Clinic have maternity waiting homes?

Answer:

Maternity waiting homes (MWH) are facilities near hospitals where pregnant women can stay in the final weeks of pregnancy to ensure they are close to skilled care during childbirth. These are typically found in rural areas where travel distances are long.

Segwaelane Clinic may have a maternity waiting home if:

• It is a hospital serving a large rural catchment area
• Transport to the facility is difficult or unreliable

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To find out if a maternity waiting home is available:

1. Contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000
2. Ask your midwife or clinic nurse during antenatal visits

Maternity waiting homes are usually free or low-cost and provide basic accommodation. Women are advised to bring their own food, bedding, and toiletries.

67. Does Segwaelane Clinic offer circumcision services?

Answer:

Circumcision services may be offered at certain public healthcare facilities :

• Medical circumcision: For medical reasons (e.g., phimosis, recurrent infections) – available at hospitals and some CHCs with surgical facilities.
• Voluntary Medical Male Circumcision (VMMC): For HIV prevention – offered at selected facilities as part of national HIV prevention programmes. These are often free and may be offered during campaigns .

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Circumcision services may be listed under:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For traditional circumcision, please consult community elders – this is not offered at public health facilities.

To find out if circumcision services are available at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

68. Does Segwaelane Clinic offer nutrition services?

Answer:

Nutrition services are an important part of comprehensive healthcare in South Africa. Segwaelane Clinic may offer:

• Nutritional screening – measuring weight, height, MUAC (Mid-Upper Arm Circumference) for children and adults
• Vitamin A supplementation – for children under 5
• Therapeutic feeding – for malnourished children (Ready-to-Use Therapeutic Food – RUTF)
• Nutritional supplements – for pregnant women, TB/HIV patients, and malnourished individuals
• Dietary counselling – for chronic diseases (diabetes, hypertension, HIV)
• Breastfeeding support and education

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional nutrition services may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For specific nutrition programmes at this facility, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

69. Does Segwaelane Clinic offer social work services?

Answer:

Social work services are available at many public healthcare facilities to support patients and families. Segwaelane Clinic may offer:

• Counselling – for patients and families dealing with illness, trauma, or loss
• Discharge planning – arranging support and care after hospital discharge
• Grant applications – assisting with applications for disability, child support, and other social grants
• Adoption and foster care services – at larger hospitals
• Referrals – to community resources, support groups, and social services
• Victim support – for survivors of violence, abuse, or trauma

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Social work services are confidential and free. To speak with a social worker at Segwaelane Clinic , ask a nurse for a referral or call Supervising: Bojanala District Office +27 14 591 4000 .

70. Does Segwaelane Clinic offer support groups?

Answer:

Support groups bring together patients and families facing similar health challenges. Segwaelane Clinic may facilitate or host:

• HIV support groups – for people living with HIV, often linked to ART clinics
• TB support groups – for patients on TB treatment
• Chronic disease support groups – for diabetes, hypertension, asthma, etc.
• Maternal and child health groups – for new mothers, breastfeeding support
• Mental health support groups – for depression, anxiety, bipolar disorder
• Bereavement support – for families who have lost loved ones

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Support group information may be found in:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

To find out about support groups at this facility, ask a nurse or social worker, or call Supervising: Bojanala District Office +27 14 591 4000 .

71. Does Segwaelane Clinic have after-hours services?

Answer:

After-hours services are available at certain types of facilities :

• Hospitals: Emergency and casualty units are open 24/7. Inpatient care continues 24 hours. Outpatient departments are typically closed after hours.
• CHCs: Many CHCs offer 24-hour maternity and emergency services. Some may have after-hours clinics for urgent primary care.
• Clinics and Satellite Clinics: Generally closed after hours. Patients are directed to the nearest hospital or CHC for after-hours emergencies.

Operating hours for this facility:

For after-hours emergencies:

• Call 10177 or 112 for an ambulance
• Go to the nearest hospital with a 24-hour casualty unit

For more information about after-hours services at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

72. What should I do if I need care after hours at Segwaelane Clinic?

Answer:

If you need medical care after regular hours and Segwaelane Clinic is closed, follow these steps:

1. For life-threatening emergencies:

• Call an ambulance immediately: 10177 (landline) or 112 (cellphone)
• Go to the nearest hospital with a 24-hour casualty unit

2. For urgent but non-life-threatening conditions:

• Go to the nearest CHC with 24-hour services (if available)
• Go to the nearest hospital emergency unit

3. For non-urgent conditions:

• Wait until the facility reopens
• Visit a clinic the next working day

Operating hours for this facility:

Facility contact: Supervising: Bojanala District Office +27 14 591 4000 (for general inquiries, not emergencies)

Remember: Emergency services at public hospitals are available 24/7. Save emergency numbers in your phone: 10177 and 112.

73. Does Segwaelane Clinic offer weekend services?

Answer:

Weekend service availability depends on the facility type :

• Hospitals: Emergency/casualty units, inpatient wards, and operating theatres are open 24/7, including weekends. Outpatient departments are typically closed on weekends.
• CHCs: Many CHCs offer limited weekend services, often Saturday mornings only (e.g., 8am–12pm). Some may have 24-hour emergency and maternity services every day.
• Clinics and Satellite Clinics: Usually closed on weekends. Some larger clinics may offer Saturday morning services.

Operating hours for this facility:

Core services that may be available on weekends:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For specific weekend service availability at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

74. Does Segwaelane Clinic offer chronic disease clubs?

Answer:

Chronic disease clubs (also called adherence clubs or support clubs) are a patient-centred approach to managing chronic conditions. Segwaelane Clinic may offer clubs for:

• HIV (ART clubs) – stable patients collect medication and receive support in group settings
• TB clubs – support for patients on TB treatment
• Diabetes clubs – education, support, and medication collection
• Hypertension clubs – blood pressure monitoring and support
• Mixed chronic disease clubs – for patients with multiple conditions

Benefits of chronic clubs:

• Reduced waiting times
• Peer support
• Quicker medication collection
• Regular health monitoring

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To join a chronic disease club, ask your nurse or counsellor at Segwaelane Clinic , or call Supervising: Bojanala District Office +27 14 591 4000 for more information.

75. Does Segwaelane Clinic have a palliative care unit?

Answer:

Palliative care focuses on improving quality of life for patients with life-limiting illnesses and supporting their families. Segwaelane Clinic may offer:

• Palliative care services – pain and symptom management, psychological support, spiritual care
• Hospice care – sometimes integrated with facility services
• Terminal care – for patients in the final stages of illness
• Bereavement support – for families after a loss

Palliative care is typically available at:

• Tertiary and regional hospitals – may have dedicated palliative care units
• District hospitals and CHCs – may offer palliative care as part of general services, often in collaboration with community hospices
• Clinics – may link patients with community palliative care providers

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For palliative care services at Segwaelane Clinic , ask a doctor or social worker, or call Supervising: Bojanala District Office +27 14 591 4000 .

76. Does Segwaelane Clinic offer rehabilitation services?

Answer:

Rehabilitation services help patients recover function after illness, injury, or surgery. Segwaelane Clinic may offer:

• Physiotherapy – for mobility, strength, and pain relief
• Occupational therapy – for daily living skills, hand therapy, splinting
• Speech therapy – for communication and swallowing difficulties (at larger facilities)
• Audiology – for hearing testing and hearing aids (at larger facilities)
• Orthotics and prosthetics – for braces and artificial limbs (at specialised facilities)
• Neuro-rehabilitation – for stroke and brain injury recovery (at regional/tertiary hospitals)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Rehabilitation services may also be listed in:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

Full service details can be found here:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

Rehabilitation services typically require a referral from a doctor. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

77. Does Segwaelane Clinic offer home-based care services?

Answer:

Home-based care (HBC) provides healthcare services to patients in their own homes, often for chronic illnesses, disabilities, or palliative care. Segwaelane Clinic may offer:

• Linkages to community home-based care organisations
• Training and support for family caregivers
• Home visits by nurses or community health workers (in some areas)
• Chronic medication delivery through programmes like CCMDD
• Referrals to home-based care providers

Home-based care services are typically coordinated through:

• Clinics and CHCs
• Community health worker programmes
• NGOs and faith-based organisations

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For home-based care referrals or information, ask a nurse or social worker at Segwaelane Clinic , or call Supervising: Bojanala District Office +27 14 591 4000 .

78. Does Segwaelane Clinic offer school health services?

Answer:

School health services are provided by public healthcare facilities to promote the health and well-being of school-going children. Segwaelane Clinic may be involved in:

• Health screenings – vision, hearing, dental, and general health checks
• Immunisations – booster doses (e.g., Td at 6 and 12 years)
• Deworming campaigns
• Health education – sexual health, hygiene, nutrition, substance abuse prevention
• Referrals – for identified health problems

School health teams typically operate from:

• Clinics and CHCs
• Dedicated school health nurses based at facilities

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have concerns about your child’s health at school, speak to the school principal or contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

79. Does Segwaelane Clinic offer workplace health programmes?

Answer:

Workplace health programmes promote employee health and well-being through health screening, education, and prevention services. Segwaelane Clinic may offer:

• Health screenings – blood pressure, glucose, HIV testing for companies
• Health education talks – on-site at workplaces
• Vaccination drives – flu vaccines, COVID-19 vaccines
• Employee wellness days – in partnership with companies

These services are typically offered through:

• District health services
• Outreach programmes from clinics and CHCs

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Employers interested in workplace health programmes can contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 to inquire about availability.

80. Does Segwaelane Clinic offer services for the elderly?

Answer:

Elderly patients have specific healthcare needs, and Segwaelane Clinic may offer:

• Chronic disease management – hypertension, diabetes, arthritis, heart disease
• Medication management – for multiple chronic conditions
• Geriatric assessments – comprehensive health evaluations (at larger facilities)
• Mobility aids – crutches, walking frames, wheelchairs (limited availability)
• Falls prevention advice
• Nutritional support
• Referrals – to specialised geriatric services, social workers, and old age homes
• Priority queues – for elderly patients (at many facilities)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional support for elderly patients may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For elderly care services at Segwaelane Clinic , ask a nurse or social worker, or call Supervising: Bojanala District Office +27 14 591 4000 .

81. Does Segwaelane Clinic have a pharmacy where I can get my medication?

Answer:

Yes, medication services are available at Segwaelane Clinic . As a Primary Care facility, the pharmacy services include:

• Chronic medication dispensing for conditions like HIV (ART), TB, diabetes, hypertension, asthma, and mental health conditions
• Acute medication supply for short-term illnesses (antibiotics, pain relief)
• Family planning supplies – contraceptive pills, injectables, condoms
• Vaccine storage and administration
• Medication counselling – how and when to take your medicine

Pharmacy services are included in:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full details of all services available:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

Operating hours for the pharmacy/dispensary:

Contact: Supervising: Bojanala District Office +27 14 591 4000

For chronic medication, ask about the CCMDD programme – you may be able to collect pre-packed medication from a pick-up point closer to your home or work.

82. Can I collect my chronic medication at Segwaelane Clinic?

Answer:

Yes, you can collect chronic medication at Segwaelane Clinic . The facility provides:

• Chronic medication dispensing for stable patients on long-term treatment
• Repeat prescriptions – for ongoing management
• CCMDD (Central Chronic Medicine Dispensing and Distribution) – if you qualify, you may receive pre-packed medication for 2–3 months at a time

Chronic diseases managed at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to bring when collecting medication:

• Your clinic card / hospital card (Clinic card)
• Your South African ID (South Africa ID or smart ID card)
• Any required forms or prescriptions

Operating hours: 

Contact for medication inquiries: Supervising: Bojanala District Office +27 14 591 4000

Please note: For your first collection after a new prescription, you may need to see a nurse or doctor.

83. Does Segwaelane Clinic offer the CCMDD programme for chronic medication?

Answer:

The CCMDD (Central Chronic Medicine Dispensing and Distribution) programme allows stable chronic patients to collect pre-packed medication from external pick-up points, reducing waiting times at facilities.

Segwaelane Clinic may participate in CCMDD if it is a designated facility for chronic care. To find out:

• Ask at the chronic medication dispensing area during your next visit
• Enquire about external pick-up points near your home or work (e.g., private pharmacies, community centres)
• Call Supervising: Bojanala District Office +27 14 591 4000 to check eligibility

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

CCMDD benefits:

• Collect 2–3 months’ medication at a time
• Shorter queues
• More convenient locations

For more information about CCMDD at Segwaelane Clinic , speak to a nurse or call Supervising: Bojanala District Office +27 14 591 4000 .

84. What should I do if I lose my medication or run out before my appointment at Segwaelane Clinic?

Answer:

If you lose your medication or run out before your scheduled appointment at Segwaelane Clinic , take these steps:

1. Contact the facility immediately: Call Supervising: Bojanala District Office +27 14 591 4000 and explain your situation.

2. Bring your clinic card / hospital card: Your Clinic card contains your treatment history.

3. Bring your ID: South African ID or smart ID card (South Africa).

4. Visit the facility as soon as possible: Explain to the nurse or doctor that you need an emergency supply. They will assess your situation and may provide a short-term supply to last until your next appointment.

Important: Do not stop taking chronic medication (ART, TB treatment, diabetes medication, etc.) as this can be dangerous. If you cannot reach the facility, go to the nearest hospital or CHC for assistance.

Operating hours: 

Location: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West

85. Does Segwaelane Clinic have a laboratory for blood tests?

Answer:

Laboratory services are available at Segwaelane Clinic depending on its level of care:

• Hospitals (Primary Care): Usually have on-site laboratories offering a wide range of tests including haematology (blood counts), clinical chemistry (kidney/liver function), microbiology, and blood transfusion services.
• CHCs: May have basic laboratory services or point-of-care testing, with more complex samples sent to hospital labs.
• Clinics: Typically have point-of-care testing (HIV rapid tests, glucose, urine dipsticks) and collect samples to send to hospital labs.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Laboratory services may include:

• Blood tests – HIV, TB, diabetes, cholesterol, full blood count
• Urine tests
• Sputum tests (for TB)
• STI testing
• COVID-19 testing

For specific laboratory services, call Supervising: Bojanala District Office +27 14 591 4000 .

86. Does Segwaelane Clinic offer ultrasound services?

Answer:

Ultrasound imaging is available at certain levels of public healthcare facilities:

• Hospitals: Most district, regional, and tertiary hospitals offer ultrasound services for:
  • Obstetric ultrasound – monitoring pregnancy, dating scans, checking baby’s health
  • Abdominal ultrasound – for liver, kidney, gallbladder, and other organs
  • Emergency ultrasound – in trauma and acute care settings
• CHCs: Some CHCs have ultrasound, particularly for antenatal care, though often with limited hours.
• Clinics: Generally do not have ultrasound facilities.

Segwaelane Clinic is a Primary Care facility. Ultrasound services would be listed under:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

To book an ultrasound or for more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 . A doctor’s referral is usually required.

87. Does Segwaelane Clinic offer ECG (electrocardiogram) services?

Answer:

ECG (electrocardiogram) services are available at facilities that manage heart conditions:

• Hospitals: Most district, regional, and tertiary hospitals offer ECG for:
  • Diagnosing heart problems – chest pain, palpitations, shortness of breath
  • Monitoring known heart conditions
  • Pre-operative assessment
• CHCs: Some larger CHCs may have ECG, particularly if doctors are on site.
• Clinics: Generally do not have ECG facilities.

Segwaelane Clinic is a Primary Care facility. ECG services would be listed under:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For more information about ECG availability at this facility, call Supervising: Bojanala District Office +27 14 591 4000 . A doctor’s referral is usually required.

88. Does Segwaelane Clinic offer COVID-19 testing?

Answer:

COVID-19 testing availability has evolved since the pandemic. Segwaelane Clinic may offer:

• Rapid antigen testing – quick results (15–20 minutes)
• PCR testing – more accurate, results take 24–48 hours (sent to laboratory)

Testing is typically available for:

• People with COVID-19 symptoms (fever, cough, sore throat, loss of taste/smell)
• Close contacts of confirmed cases
• Pre-surgical screening (at hospitals)
• Travel requirements (check destination rules)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Operating hours for testing: 

To confirm COVID-19 testing availability and requirements at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

*For the latest COVID-19 information, visit the National Institute for Communicable Diseases (NICD) website or call the COVID-19 hotline.*

89. Does Segwaelane Clinic offer COVID-19 vaccinations?

Answer:

COVID-19 vaccination is available at many public healthcare facilities across South Africa. Segwaelane Clinic may offer:

• COVID-19 vaccines – various brands as supplied by the Department of Health
• Booster doses – as per current guidelines
• Vaccination for specific groups – adults, children (as approved), pregnant women

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to bring for vaccination:

• Your South African ID or smart ID card
• Your clinic card / hospital card (if you have one)
• Your COVID-19 vaccination card (for booster doses)

Operating hours: 

To confirm COVID-19 vaccine availability at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

Vaccination is free at all public health facilities. No appointment is usually needed, but calling ahead can save time.

90. Does Segwaelane Clinic offer travel vaccines?

Answer:

Travel vaccines are not typically available at routine public healthcare facilities. They are usually offered at:

• Specialised travel health clinics
• Private travel clinics
• Some public facilities in major cities or near ports of entry

Segwaelane Clinic is a Primary Care facility located at Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West .

Travel vaccines that may be needed for South Africa or travel abroad include:

• Yellow fever (required for entry to some countries)
• Hepatitis A and B
• Typhoid
• Rabies
• Cholera

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For travel vaccines, call Supervising: Bojanala District Office +27 14 591 4000 to ask:

1. If they offer travel vaccines
2. If not, where the nearest travel clinic is located
3. What vaccines you need for your destination

Travel vaccines should be given at least 4–6 weeks before departure.

91. Does Segwaelane Clinic offer yellow fever vaccinations?

Answer:

Yellow fever vaccination is a specialised service required for travel to certain countries in Africa and South America. It is only available at designated yellow fever vaccination centres accredited by the Department of Health.

Segwaelane Clinic is unlikely to offer yellow fever vaccination unless it is a designated centre. These centres are typically:

• Major hospitals in large cities
• Specialised travel clinics
• Port health facilities

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To find out:

1. Call Supervising: Bojanala District Office +27 14 591 4000 and ask if they are an accredited yellow fever vaccination centre.
2. If not, ask for a referral to the nearest centre.
3. Visit the National Institute for Communicable Diseases (NICD) website for a list of accredited centres.

Yellow fever vaccination must be recorded in an International Certificate of Vaccination or Prophylaxis (Yellow Card) for entry to some countries.

92. Does Segwaelane Clinic offer travel health advice?

Answer:

Travel health advice helps you prepare for international travel and stay healthy while abroad. Segwaelane Clinic may offer:

• General travel health advice – food and water safety, insect bite prevention, altitude sickness, etc.
• Destination-specific advice – risks and recommendations for your destination
• Vaccination advice – which vaccines you need
• Malaria prophylaxis – medication to prevent malaria (for travel to malaria areas)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For travel health advice at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 and ask to speak to a nurse or doctor. Alternatively, visit the facility during operating hours: 

Address: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West

Travel health advice should be sought at least 4–6 weeks before departure.

93. Does Segwaelane Clinic offer malaria testing?

Answer:

Malaria testing is available at public healthcare facilities in malaria-risk areas of South Africa (parts of Limpopo, Mpumalanga, and KwaZulu-Natal). Segwaelane Clinic is located in North West .

If this facility is in a malaria area, it may offer:

• Rapid malaria tests (finger prick) – results in 15–20 minutes
• Malaria microscopy – blood smear examination
• Malaria treatment – if you test positive

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Symptoms of malaria:

• Fever
• Headache
• Chills
• Muscle pain
• Nausea

If you have been in a malaria area and develop symptoms, seek testing immediately. Malaria can be fatal if not treated promptly.

For malaria testing at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

94. Does Segwaelane Clinic offer rabies vaccination or treatment?

Answer:

Rabies is a serious viral disease transmitted through animal bites (especially dogs). Segwaelane Clinic may offer:

• Post-exposure prophylaxis (PEP) – for people bitten by a potentially rabid animal:
  • Rabies vaccine – given on days 0, 3, 7, and 14
  • Rabies immunoglobulin – for severe bites (usually at hospitals)
• Pre-exposure vaccination – for people at high risk (veterinarians, animal handlers, long-term travellers to high-risk areas)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you are bitten by an animal:

1. Wash the wound thoroughly with soap and water for 15 minutes.
2. Go to Segwaelane Clinic or the nearest hospital immediately.
3. Call Supervising: Bojanala District Office +27 14 591 4000 to confirm rabies vaccine availability.

For rabies vaccination inquiries, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

95. What is the difference between Segwaelane Clinic and a private hospital in Segwaelane?

Answer:

Segwaelane Clinic is a Primary Care public healthcare facility owned by MoH . Private hospitals in Segwaelane differ in several ways:

Feature	Segwaelane Clinic (Public)	Private Hospital
Ownership	MoH – Government	Private company / individual
Cost	Free for certain groups (children under 6, pregnant women, grant recipients, unemployed). Others pay means-tested fees .	Patients pay directly or through medical aid. Costs are much higher .
Medical Aid	Accepted, but billing differs from private	Accepted – direct billing to medical aid
Services	General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing	Usually wider range of elective services
Waiting Times	Can be longer due to high demand	Generally shorter
Accommodation	Basic ward accommodation	Private rooms, better amenities

Description of this facility:
A primary healthcare facility providing preventive, diagnostic, and treatment services for common illnesses and chronic diseases. Usually nurse-led with periodic doctor visits.

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For more information about Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

96. Is Segwaelane Clinic better than Segwaelane’s other clinic?

Answer:

Comparing healthcare facilities depends on your individual needs. Segwaelane Clinic is a Primary Care facility with the following characteristics:

Strengths of Segwaelane Clinic:

• General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing
• Located at Segwaelane Location , Segwaelane , Brits
• 0 beds (if applicable)

• Clinic (Primary Care)

  Day	Operating Hours
  Monday	08:00 – 16:00
  Tuesday	08:00 – 16:00
  Wednesday	08:00 – 16:00
  Thursday	08:00 – 16:00
  Friday	08:00 – 16:00
  Saturday	Closed
  Sunday	Closed

   operating hours

This facility may be better if you need:

• Primary Care level care
• Specific services listed in General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing
• Proximity to Segwaelane

Other facilities in Segwaelane may be better if:

• They offer different levels of care
• They have shorter waiting times
• They are closer to your home

For help choosing the right facility, call Supervising: Bojanala District Office +27 14 591 4000 and ask about the best option for your specific healthcare needs.

97. How do I get a referral to Segwaelane Clinic?

Answer:

For many services at Segwaelane Clinic , especially hospital-level care, you will need a referral from a primary healthcare facility (clinic or CHC).

How to get a referral:

1. Visit your local clinic first:

• Go to your nearest clinic during operating hours
• Explain your health problem
• The nurse or doctor will assess you

2. If you need higher-level care:

• The clinic will write a referral letter
• The letter will explain your condition and why you need to go to Segwaelane Clinic

3. Take your referral to Segwaelane Clinic:

• Bring your ID (South Africa ID or smart ID card)
• Bring your clinic card
• Bring the referral letter
• Go to the outpatient department or admissions area

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about referrals, call Supervising: Bojanala District Office +27 14 591 4000 .

98. What is the Primary Care of Segwaelane Clinic?

Answer:

Segwaelane Clinic is classified as a Primary Care facility. In the South African public healthcare system, this means:

• A primary healthcare facility providing preventive, diagnostic, and treatment services for common illnesses and chronic diseases. Usually nurse-led with periodic doctor visits.

Services at this level typically include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

If you need care beyond this level:

• The facility will refer you to a higher-level facility (e.g., from clinic to district hospital, or district to regional hospital)
• For emergencies, you may be transferred by ambulance

For more information about what Primary Care means for your care, ask at Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 .

99. How many beds does Segwaelane Clinic have?

Answer:

Segwaelane Clinic has 0 beds. The number of beds indicates the facility’s capacity to admit and care for inpatients.

Bed distribution typically includes:

• General medical wards
• General surgical wards
• Paediatric wards
• Maternity wards
• High Care / ICU beds (depending on facility level)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

Bed availability changes daily based on admissions and discharges. If you need admission, the facility will assess you and admit you if clinically necessary. For more information, contact Segwaelane Clinic on Supervising: Bojanala District Office +27 14 591 4000 .

100. Who owns and manages Segwaelane Clinic?

Answer:

Segwaelane Clinic is owned by MoH . This means it is part of the South African public healthcare system, funded by government and managed by the North West health department.

Management structure:

• Provincial Department of Health: Sets policies and provides funding
• District Health Office: Oversees facilities in the Madibeng Local Municipality area
• Facility management: The hospital CEO or clinic manager runs day-to-day operations

Governance:

• Hospital boards or clinic committees – community members who provide oversight and advice
• Department of Health regulations – all services follow national guidelines

Core services provided:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Location: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West , South Africa

For management or governance inquiries, call Supervising: Bojanala District Office +27 14 591 4000 .

101. Does Segwaelane Clinic offer antenatal classes for expectant mothers?

Answer:

Antenatal classes (also called parentcraft classes) prepare expectant parents for pregnancy, childbirth, and newborn care. Segwaelane Clinic may offer these classes depending on available staff and resources.

What antenatal classes typically cover:

• Signs of labour and when to go to the facility
• Pain relief options during labour
• Breathing and relaxation techniques
• Breastfeeding basics
• Newborn care (bathing, cord care, nappy changing)
• Postnatal recovery
• Family planning after birth

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Maternity services may also be listed in:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

To find out about antenatal classes:

1. Ask your midwife or nurse during an antenatal visit
2. Call Supervising: Bojanala District Office +27 14 591 4000 and ask about parentcraft classes
3. Visit Segwaelane Location , Segwaelane , Brits during operating hours: 

   Clinic (Primary Care)

   Day	Operating Hours
   Monday	08:00 – 16:00
   Tuesday	08:00 – 16:00
   Wednesday	08:00 – 16:00
   Thursday	08:00 – 16:00
   Friday	08:00 – 16:00
   Saturday	Closed
   Sunday	Closed

Classes are usually free and held in groups. Partners and support persons are often welcome.

102. Does Segwaelane Clinic offer ultrasound scans during pregnancy?

Answer:

Ultrasound scans during pregnancy are an important part of antenatal care. Segwaelane Clinic offers ultrasound depending on its level:

• Hospitals: Most hospitals offer obstetric ultrasound for:
  • Dating scans (first trimester) – confirming due date
  • Anomaly scans (18–22 weeks) – checking baby’s development
  • Growth scans (third trimester) – monitoring baby’s size
• CHCs: Some CHCs have ultrasound, particularly for basic antenatal monitoring.
• Clinics: Generally do not have ultrasound; women are referred to hospitals for scans.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

How to get an ultrasound:

• Your midwife or doctor will refer you if clinically indicated
• Routine scans are usually done at specific times in pregnancy
• For more information, call Supervising: Bojanala District Office +27 14 591 4000

Location: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West

103. Does Segwaelane Clinic offer HIV testing for pregnant women?

Answer:

Yes, HIV testing is a routine part of antenatal care at all public healthcare facilities in South Africa. Segwaelane Clinic offers:

• Routine HIV testing – offered to all pregnant women at their first antenatal visit
• Opt-out testing – you will be tested unless you specifically decline (this is national policy to prevent mother-to-child transmission)
• Repeat testing – offered later in pregnancy for women who initially test negative
• Partner testing – encouraged, with services available for partners

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Why HIV testing in pregnancy is important:

• If you are HIV-positive, treatment (ART) can reduce the risk of passing HIV to your baby to less than 1%
• Early treatment protects your own health
• Your baby may need preventative medication after birth

Contact: Supervising: Bojanala District Office +27 14 591 4000 for more information.

Testing is free, confidential, and results are usually available within 20 minutes.

104. Does Segwaelane Clinic offer Prevention of Mother-to-Child Transmission (PMTCT) services?

Answer:

Yes, Prevention of Mother-to-Child Transmission (PMTCT) services are available at Segwaelane Clinic as part of comprehensive maternal and child health care.

PMTCT services include:

During pregnancy:

• HIV testing and counselling
• ART (antiretroviral therapy) for HIV-positive mothers
• Monitoring viral load

During labour and delivery:

• Appropriate care to reduce transmission risk
• Intravenous ART during labour (if indicated)

After birth:

• Baby receives preventative medication (Nevirapine syrup) for several weeks
• HIV testing for baby at 6 weeks and 18 months
• Support for feeding choices (exclusive breastfeeding or formula feeding)
• Ongoing care for mother and baby

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional PMTCT support may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For PMTCT services, speak to your midwife or call Supervising: Bojanala District Office +27 14 591 4000 .

105. Does Segwaelane Clinic offer formula milk for HIV-exposed babies?

Answer:

Feeding choices for HIV-exposed babies follow national guidelines. Segwaelane Clinic provides support based on current Department of Health policies:

Current recommendations:

• Exclusive breastfeeding for the first 6 months is recommended for most HIV-exposed infants, as long as the mother is on ART and has viral suppression
• Formula feeding is only recommended when specific conditions are met (safe water, ability to prepare formula hygienically, affordability)

What the facility provides:

• Breastfeeding support and counselling – to help mothers breastfeed safely
• Formula feeding support – if clinically indicated, you will receive guidance on safe preparation
• Formula milk supply – in limited circumstances, the facility may provide formula for a specific period (this varies by province and facility)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For feeding support, speak to your midwife or call Supervising: Bojanala District Office +27 14 591 4000 . The best choice for your baby depends on your individual circumstances.

106. Does Segwaelane Clinic offer well-baby clinics?

Answer:

Yes, well-baby clinics (also called child health clinics or under-5 clinics) are a core service at Segwaelane Clinic . These clinics monitor healthy growth and development in young children.

Services at well-baby clinics include:

• Immunisations – according to the EPI schedule (at birth, 6 weeks, 10 weeks, 14 weeks, 9 months, 12 months, 18 months)
• Growth monitoring – weight, height, head circumference plotted on Road-to-Health card
• Vitamin A supplementation – at 6 months, 12 months, and every 6 months until 5 years
• Deworming – from 12 months, every 6 months
• Developmental screening – checking milestones
• Nutrition advice – breastfeeding support, introduction of solids
• Health education – for parents and caregivers

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional child health services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

Well-baby clinic days: Usually specific weekdays. Call Supervising: Bojanala District Office +27 14 591 4000 to confirm days and times.

Bring: Your child’s Road-to-Health card (clinic card) and immunisation record.

107. Does Segwaelane Clinic have a kangaroo mother care unit?

Answer:

Kangaroo Mother Care (KMC) is a method of caring for premature or low birth weight babies where the baby is held skin-to-skin against the mother’s chest. Segwaelane Clinic may have KMC services if it provides neonatal care.

KMC services typically include:

• Skin-to-skin contact – for warmth, bonding, and breastfeeding
• Exclusive breastfeeding support
• Early discharge with close follow-up
• Parent education and support

Facilities with KMC:

• Hospitals with neonatal units – often have dedicated KMC areas
• CHCs with maternity services – may offer KMC for stable babies
• Clinics – support KMC through follow-up visits

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Neonatal services may be listed in:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For KMC services at Segwaelane Clinic , ask your midwife or call Supervising: Bojanala District Office +27 14 591 4000 .

108. Does Segwaelane Clinic offer neonatal ICU (NICU) services?

Answer:

Neonatal Intensive Care Units (NICU) provide specialised care for sick or premature newborns who need close monitoring and advanced support.

Segwaelane Clinic is a Primary Care facility:

• Tertiary/Central Hospitals: Have level 3 NICUs with ventilators, CPAP, and specialised neonatal staff
• Regional Hospitals: May have level 2 NICUs or high care for neonates
• District Hospitals: May have neonatal high care or stabilisation units, but will transfer very sick babies to higher levels
• CHCs and Clinics: Do not have NICUs

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If your baby needs NICU care:

• The facility will provide stabilisation
• Your baby may be transferred to a higher-level facility with NICU beds
• You will be kept informed throughout the process

For more information about neonatal services, call Supervising: Bojanala District Office +27 14 591 4000 .

109. Does Segwaelane Clinic offer services for children with disabilities?

Answer:

Children with disabilities need specialised healthcare and support. Segwaelane Clinic may offer:

• Early identification – screening for developmental delays and disabilities
• Referrals – to specialised services (paediatricians, therapists, special schools)
• Rehabilitation services – physiotherapy, occupational therapy, speech therapy (at larger facilities)
• Assistive devices – hearing aids, glasses, wheelchairs, walking frames (may require referral)
• Social work support – for accessing disability grants and community resources
• Parent support and education

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional support services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you have concerns about your child’s development, speak to a nurse or doctor at Segwaelane Clinic , or call Supervising: Bojanala District Office +27 14 591 4000 for guidance.

110. Does Segwaelane Clinic offer hearing tests for babies?

Answer:

Newborn hearing screening is important for early detection of hearing loss. Segwaelane Clinic may offer:

• Newborn hearing screening – using otoacoustic emissions (OAE) or automated auditory brainstem response (AABR) testing
• Follow-up testing – for babies who do not pass initial screening
• Referrals – to audiology services at regional or tertiary hospitals

Screening is typically available at:

• Hospitals with maternity units – may offer universal newborn hearing screening
• CHCs with maternity services – may screen some babies
• Well-baby clinics – may do developmental checks including hearing

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For hearing screening at Segwaelane Clinic , ask your midwife or call Supervising: Bojanala District Office +27 14 591 4000 . Early detection of hearing loss improves outcomes for language development.

111. Does Segwaelane Clinic offer vision screening for children?

Answer:

Vision screening for children helps detect problems early so they can be treated. Segwaelane Clinic may offer:

• Vision screening – at well-baby clinics and school health services
• Red reflex test – checking for eye abnormalities in newborns
• Referrals – to optometry or ophthalmology for further assessment
• Glasses prescription – at facilities with optometry services (usually larger hospitals)

Vision screening is typically done:

• At birth (red reflex test)
• At well-baby visits
• At school entry (through school health programmes)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have concerns about your child’s vision, speak to a nurse at Segwaelane Clinic , or call Supervising: Bojanala District Office +27 14 591 4000 .

112. Does Segwaelane Clinic have facilities for people with disabilities?

Answer:

Accessibility for people with disabilities is an important consideration. Segwaelane Clinic may have:

Physical accessibility features:

• Ramps at entrances (check if available at Segwaelane Location )
• Wheelchairs available at reception for patient use
• Wide doorways and accessible corridors
• Accessible toilets (select facilities)
• Priority queues for people with disabilities

Services for people with disabilities:

• Rehabilitation services – physiotherapy, occupational therapy
• Assistive devices – crutches, walking frames, wheelchairs (limited availability)
• Social work support – for disability grant applications
• Referrals – to specialised disability services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have specific accessibility needs, call Supervising: Bojanala District Office +27 14 591 4000 before your visit to confirm arrangements.

113. Does Segwaelane Clinic offer services for deaf or hard of hearing patients?

Answer:

Communication access for deaf and hard of hearing patients is important. Segwaelane Clinic may offer:

• Sign language interpretation – not routinely available; may be arranged in advance
• Written communication – staff may communicate in writing
• Hearing aids – at facilities with audiology services (usually regional/tertiary hospitals)
• Referrals – to audiology for hearing assessment and devices

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you are deaf or hard of hearing:

1. Inform the staff when you arrive
2. Ask for communication assistance
3. Bring a family member or friend to assist if possible

For more information about services for deaf patients at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

114. Does Segwaelane Clinic have a patient rights charter?

Answer:

Yes, all public healthcare facilities in South Africa follow the Patients’ Rights Charter , which outlines the rights and responsibilities of patients. Segwaelane Clinic is committed to upholding these rights.

Your rights as a patient include:

• Right to healthcare – access to healthcare services
• Right to information – about your condition, treatment options, and costs
• Right to informed consent – you must agree to treatment
• Right to confidentiality – your medical information is private
• Right to dignity – respectful treatment
• Right to participate in decisions – about your care
• Right to complain – if you are unhappy with services

The charter should be displayed:

• In the waiting area at Segwaelane Clinic
• On the facility notice board
• Available from the patient liaison officer

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about patient rights, ask at reception or call Supervising: Bojanala District Office +27 14 591 4000 .

115. How do I make a complaint about Segwaelane Clinic?

Answer:

If you are unhappy with services at Segwaelane Clinic , you have the right to complain. The facility has a complaints procedure to ensure your concerns are heard and addressed.

How to make a complaint:

Step 1: Speak to staff directly

• Talk to the nurse in charge, the clinic manager, or the hospital CEO
• Many issues can be resolved immediately

Step 2: Use the formal complaints process

• Ask for the complaints book or suggestion box at reception
• Write down your complaint clearly, including dates, names, and details
• Ask for a reference number so you can follow up

Step 3: Contact the Patient Liaison Officer

• Many facilities have a dedicated officer to handle complaints
• Ask at reception for contact details

Step 4: Escalate if needed

• District Health Office – responsible for facilities in Madibeng Local Municipality
• Provincial Department of Health – North West
• Office of the Health Ombud – national level for serious complaints

Contact for this facility: Supervising: Bojanala District Office +27 14 591 4000

Address: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West

Your complaint will be investigated and you should receive a response within 25 working days.

116. Does Segwaelane Clinic have a patient liaison officer?

Answer:

Patient liaison officers (also called patient relations officers or customer care officers) help patients navigate the facility and address concerns. Segwaelane Clinic may have a dedicated officer depending on its size:

• Hospitals: Usually have a patient liaison officer or public relations officer
• CHCs: May have a designated staff member for patient relations
• Clinics: Smaller clinics may not have a dedicated officer; speak to the clinic manager instead

The patient liaison officer can help with:

• Answering questions about services
• Resolving complaints
• Providing information about patient rights
• Assisting with referrals
• Addressing language or communication barriers

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To contact the patient liaison officer at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 and ask to speak to them, or inquire at reception when you visit.

117. Does Segwaelane Clinic have a suggestion box?

Answer:

Most public healthcare facilities in South Africa have suggestion boxes where patients and visitors can leave feedback. Segwaelane Clinic likely has a suggestion box located:

• Near the main entrance
• In the waiting area
• Next to the reception desk

What you can use the suggestion box for:

• Compliments – positive feedback about staff or services
• Complaints – issues you want addressed
• Suggestions – ideas for improvement
• Questions – that you prefer to ask anonymously

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you cannot find the suggestion box:

1. Ask at reception for assistance
2. Call Supervising: Bojanala District Office +27 14 591 4000 to provide feedback
3. Write to the facility manager at Segwaelane Location , Segwaelane , Brits , North West

Your feedback helps improve services for everyone.

118. Does Segwaelane Clinic have a board of visitors or hospital board?

Answer:

Hospital boards and clinic committees provide community oversight and advice to facility management. Segwaelane Clinic may have:

• Hospital Board – for hospitals, consisting of community members, health professionals, and local government representatives
• Clinic Committee – for clinics and CHCs, representing the local community

What these boards do:

• Monitor service quality
• Advise on community needs
• Raise concerns on behalf of patients
• Support facility management

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To find out about the hospital board or clinic committee at Segwaelane Clinic :

1. Ask at reception for contact details
2. Call Supervising: Bojanala District Office +27 14 591 4000 and ask to speak to the board secretary
3. Attend a public meeting (dates are usually posted on notice boards)

Community input helps make healthcare better for everyone.

119. Does Segwaelane Clinic offer interpreter services?

Answer:

South Africa has 11 official languages, and communication is essential for good healthcare. Segwaelane Clinic may offer interpreter services:

Available interpretation:

• Staff interpreters – multilingual staff may help translate
• Family members – often used to assist with communication
• Telephonic interpretation – some facilities have access to phone-based interpretation services
• Language line – select facilities have access to professional interpreters

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need an interpreter:

1. Inform the receptionist when you arrive
2. Tell the nurse or doctor your preferred language
3. Bring a family member or friend to assist if possible

For more information about language services at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

120. What are my rights if I am unhappy with treatment at Segwaelane Clinic?

Answer:

If you are unhappy with treatment at Segwaelane Clinic , you have specific rights under the Patients’ Rights Charter and the National Health Act.

Your rights include:

1. Right to complain – you can lodge a complaint without fear of being treated differently in future
2. Right to information – you can request your medical records and an explanation of your treatment
3. Right to a second opinion – you can ask for another doctor’s opinion (may need to be arranged)
4. Right to lodge a formal complaint – through the facility’s complaints procedure
5. Right to escalate – to the District Office, Provincial Department, or Health Ombud

How to exercise your rights:

• Speak to the facility manager or patient liaison officer
• Call Supervising: Bojanala District Office +27 14 591 4000 to request information
• Write to Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West
• Contact the North West health department

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Remember: Advocating for your rights helps improve healthcare for everyone.

121. What should I do in a medical emergency at Segwaelane Clinic?

Answer:

If you are at Segwaelane Clinic and a medical emergency occurs (for yourself, a family member, or another person), follow these steps:

1. Stay calm and assess the situation:

• Check if the person is conscious and breathing
• Look for obvious signs of injury or illness

2. Get help immediately:

• Shout for help – call out to staff or other people nearby
• Go to the reception or casualty unit – tell staff there is an emergency
• Use an emergency buzzer – if available in the area

3. If you are with the person:

• Do not move them unless they are in danger
• Apply pressure to bleeding wounds
• Keep them warm if in shock

4. If you are the one experiencing an emergency:

• Try to attract attention
• Move to a visible area if possible
• Tell someone immediately

Emergency numbers to save:

• Ambulance: 10177 (landline) or 112 (cellphone)
• Police: 10111

Facility contact: Supervising: Bojanala District Office +27 14 591 4000 (for non-emergencies)

Location: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West

122. Does Segwaelane Clinic have an emergency plan for disasters?

Answer:

Yes, all public healthcare facilities in South Africa are required to have disaster preparedness plans. Segwaelane Clinic has procedures in place for various emergencies.

The facility’s disaster plan covers:

• Mass casualty incidents – such as bus crashes, factory accidents, or community violence
• Natural disasters – floods, fires, storms
• Pandemics – infectious disease outbreaks
• Infrastructure failures – extended load shedding, water outages

What the plan includes:

• Triage areas to prioritise patients
• Extra staff call-in procedures
• Emergency supplies and equipment
• Coordination with emergency services (ambulance, fire, police)
• Transfer arrangements to other facilities

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

In a disaster, follow staff instructions and remain calm. For more information about emergency preparedness, call Supervising: Bojanala District Office +27 14 591 4000 .

123. Does Segwaelane Clinic offer mental health crisis intervention?

Answer:

Mental health crises require immediate attention. Segwaelane Clinic offers crisis intervention services depending on its level:

• Hospitals: Have 24-hour mental health units or access to psychiatric services for crisis intervention. They can assess, stabilise, and admit patients in crisis.
• CHCs: May have mental health nurses who can assess and refer urgent cases.
• Clinics: Can provide initial assessment and referral to hospitals.

Crisis intervention includes:

• Immediate assessment of risk (suicide, self-harm, harm to others)
• Stabilisation and calming
• Short-term medication if needed
• Referral for ongoing care
• Contacting family or support persons

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional mental health services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you or someone you know is in crisis:

• Call Supervising: Bojanala District Office +27 14 591 4000 for guidance
• Go to the nearest hospital casualty unit
• Call the SADAG 24-hour helpline: 0800 567 567

124. Does Segwaelane Clinic have a 24-hour mental health unit?

Answer:

24-hour mental health units (also called psychiatric wards or acute mental health units) provide inpatient care for people experiencing severe mental health crises.

Segwaelane Clinic is a Primary Care facility:

• Tertiary and Regional Hospitals: Usually have dedicated psychiatric units with 24-hour care, staffed by psychiatrists, psychiatric nurses, and social workers.
• District Hospitals: May have mental health beds or observation areas, often with visiting psychiatrists.
• CHCs and Clinics: Do not have 24-hour mental health units but can refer to hospitals.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need urgent mental health care:

1. Go to the casualty unit at Segwaelane Clinic
2. Ask to see a mental health nurse or doctor
3. If this facility cannot admit you, they will arrange transfer to a facility with a mental health unit

Contact: Supervising: Bojanala District Office +27 14 591 4000 (for information)

In crisis: SADAG 24-hour helpline: 0800 567 567

125. Does Segwaelane Clinic offer substance abuse counselling?

Answer:

Substance abuse counselling helps people reduce or stop using alcohol and drugs. Segwaelane Clinic may offer:

• Screening and assessment – identifying substance use problems
• Brief interventions – short counselling sessions
• Referrals – to specialised substance abuse treatment centres
• Detoxification support – at hospitals with medical supervision
• Support groups – referrals to AA, NA, or community groups
• Relapse prevention – ongoing support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional substance abuse support:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

Who can help:

• Nurses and doctors
• Social workers
• Mental health counsellors

To access substance abuse services at Segwaelane Clinic , speak to any healthcare worker or call Supervising: Bojanala District Office +27 14 591 4000 .

You can also call the SA National Council on Alcoholism and Drug Dependence (SANCA) helpline: 086 147 2622 .

126. Does Segwaelane Clinic offer detoxification services?

Answer:

Detoxification (detox) is the process of safely withdrawing from alcohol or drugs under medical supervision. Segwaelane Clinic may offer detox depending on its level:

• Hospitals: Some hospitals offer medical detox for alcohol and drug withdrawal, particularly if there are medical complications.
• Specialised units: Regional or tertiary hospitals may have dedicated detox units.
• CHCs and Clinics: Generally do not offer detox but can refer to appropriate facilities.

What detox involves:

• Medical assessment
• Medication to manage withdrawal symptoms
• 24-hour nursing care
• Psychological support
• Referral to rehabilitation after detox

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For detox services at Segwaelane Clinic , speak to a doctor or call Supervising: Bojanala District Office +27 14 591 4000 .

Detox should only be done under medical supervision, as withdrawal can be dangerous.

127. Does Segwaelane Clinic offer services for adolescents?

Answer:

Adolescents (young people aged 10–19) have specific health needs. Segwaelane Clinic offers youth-friendly services including:

Sexual and reproductive health:

• Confidential HIV testing and counselling
• Contraceptive services (pills, injections, condoms)
• STI testing and treatment
• Pregnancy testing and options counselling
• Sexuality education

Mental health:

• Counselling for depression, anxiety, and stress
• Support for bullying and relationship issues
• Substance abuse education

General health:

• Acute illness treatment
• Chronic disease management (HIV, TB, asthma, epilepsy)
• Nutrition advice
• School health referrals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Adolescent-friendly services may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

Services are confidential – you can see a nurse or counsellor without a parent present. For more information, call Supervising: Bojanala District Office +27 14 591 4000 .

128. Does Segwaelane Clinic offer confidential services for teenagers?

Answer:

Yes, confidentiality is a key principle of adolescent healthcare. At Segwaelane Clinic , teenagers can access certain services without parental consent.

Confidential services typically include:

• HIV testing and counselling
• STI testing and treatment
• Contraceptive services (pills, injections, condoms)
• Pregnancy testing
• Mental health counselling
• Substance abuse support

What this means:

• Staff will not tell your parents without your permission
• Your visit is private
• You can ask questions openly

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Limits to confidentiality:

• If you are at risk of serious harm, staff may need to involve others
• If you are abused, staff must report it (to protect you)

For confidential adolescent services at Segwaelane Clinic , ask for the youth-friendly nurse or call Supervising: Bojanala District Office +27 14 591 4000 .

129. Does Segwaelane Clinic offer HPV vaccination for girls?

Answer:

HPV (Human Papillomavirus) vaccination prevents cervical cancer later in life. The South African Department of Health offers HPV vaccination through school health programmes.

Segwaelane Clinic may be involved in HPV vaccination through:

• School health teams – vaccinating girls at schools (usually Grade 4 or age 9–10)
• Facility-based vaccination – if girls miss school vaccinations
• Catch-up campaigns – for older girls who were not vaccinated

HPV vaccine schedule:

• Two doses, given 6 months apart
• Free at public health facilities
• Most effective when given before sexual debut

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For HPV vaccination:

1. Ask at Segwaelane Clinic during school vaccination campaigns
2. Check with your child’s school
3. Call Supervising: Bojanala District Office +27 14 591 4000 for information

130. Does Segwaelane Clinic offer services for survivors of sexual assault?

Answer:

Segwaelane Clinic is committed to supporting survivors of sexual assault with compassionate, confidential care. Services may include:

Immediate care:

• Medical examination
• Emergency contraception (morning-after pill)
• STI prophylaxis (preventative treatment)
• HIV post-exposure prophylaxis (PEP) – must start within 72 hours
• Collection of forensic evidence (by trained professionals)

Ongoing support:

• Counselling and psychological support
• Referrals to specialised support services
• Legal support information
• Follow-up HIV testing and care

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional support services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you have been sexually assaulted:

1. Go to Segwaelane Clinic immediately (do not wash or change clothes if possible)
2. Ask to see a trained health professional
3. Call Supervising: Bojanala District Office +27 14 591 4000 for guidance

You can also call the GBV Command Centre 24-hour helpline: 0800 428 428 or 120 786# from any cellphone.

131. Does Segwaelane Clinic offer PEP (Post-Exposure Prophylaxis) for HIV?

Answer:

PEP (Post-Exposure Prophylaxis) is a 28-day course of antiretroviral medication that can prevent HIV infection after possible exposure. Segwaelane Clinic offers PEP for:

Reasons for PEP:

• Sexual assault
• Condom breakage or unprotected sex with someone who may have HIV
• Occupational exposure (needle-stick injuries for healthcare workers)
• Accidental exposure to blood or body fluids

PEP must be started within 72 hours of exposure – the sooner, the better.

What the facility provides:

• Risk assessment
• HIV testing (to ensure you are HIV-negative at the time of exposure)
• 28-day course of ART medication
• Follow-up HIV testing at 4 weeks and 3 months
• Counselling and support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need PEP, go to Segwaelane Clinic immediately or call Supervising: Bojanala District Office +27 14 591 4000 for guidance.

132. Does Segwaelane Clinic offer male medical circumcision?

Answer:

Voluntary Medical Male Circumcision (VMMC) is offered at selected public healthcare facilities as part of HIV prevention programmes. Segwaelane Clinic may offer:

• Medical circumcision – performed by trained health professionals under sterile conditions
• HIV testing and counselling – offered before the procedure
• Follow-up care – wound checks, complication management
• Health education – about the benefits of circumcision (partial HIV risk reduction)

Benefits of medical circumcision:

• Reduces the risk of HIV acquisition by about 60%
• Reduces the risk of STIs
• Improves hygiene
• Performed safely with pain control

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To find out if VMMC is available at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 . Services are often offered during campaigns and may be free.

133. Does Segwaelane Clinic offer traditional circumcision support?

Answer:

Traditional circumcision is a cultural practice in many South African communities. While Segwaelane Clinic does not perform traditional circumcision, it may offer support services:

Support services include:

• Pre-circumcision health checks – to ensure initiates are healthy enough
• Health education – for initiates and their families
• Post-circumcision care – for complications (infections, dehydration, injuries)
• Referrals – to traditional surgeons and nurses who are registered
• Emergency care – for initiates who become ill or injured

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Important safety information:

• Circumcision should only be performed by registered traditional surgeons
• Initiation schools should be registered with the provincial health department
• Seek medical help immediately if complications arise

For more information, call Supervising: Bojanala District Office +27 14 591 4000 or contact your local traditional affairs office.

134. Does Segwaelane Clinic offer treatment for drug-resistant TB?

Answer:

Drug-resistant TB (MDR-TB and XDR-TB) requires specialised treatment. Segwaelane Clinic may offer:

• Diagnosis – through sputum testing (GeneXpert or culture)
• Referral – to specialised MDR-TB hospitals or units
• Treatment support – for patients on long-term MDR-TB treatment
• Follow-up care – after discharge from specialised units

Where MDR-TB is treated:

• Specialised TB hospitals – for intensive phase of treatment
• Selected regional hospitals – with MDR-TB units
• Community-based care – for stable patients (supported by clinics)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have been diagnosed with drug-resistant TB, the healthcare team at Segwaelane Clinic will explain your treatment options and refer you to the appropriate facility. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

135. Does Segwaelane Clinic offer treatment for hepatitis?

Answer:

Hepatitis (viral infection of the liver) is diagnosed and treated at public healthcare facilities. Segwaelane Clinic may offer:

Hepatitis B:

• Vaccination (prevention)
• Testing (HBsAg screening)
• Monitoring and management (for chronic hepatitis B)
• Antiviral treatment (at specialised clinics)

Hepatitis C:

• Testing (antibody and viral load)
• Referral for treatment (newer cures are available at specialised centres)
• Support and monitoring

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional services may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you think you may have been exposed to hepatitis, or if you have symptoms (jaundice, dark urine, fatigue), visit Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 for advice.

136. Does Segwaelane Clinic offer cancer screening services?

Answer:

Cancer screening helps detect cancer early when treatment is most effective. Segwaelane Clinic may offer:

Common cancer screening services:

Cervical cancer:

• Pap smears (for women 30 years and older, every 3 years)
• VIA (Visual Inspection with Acetic Acid)

Breast cancer:

• Clinical breast examination
• Breast health education
• Referrals for mammography (at hospitals)

Prostate cancer:

• PSA counseling (for men over 40 with symptoms or risk factors)
• Digital rectal examination (by doctors)

Skin cancer:

• Skin lesion examination
• Referrals for suspicious moles

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For cancer screening at Segwaelane Clinic , speak to a nurse or doctor, or call Supervising: Bojanala District Office +27 14 591 4000 to ask about screening days.

137. Does Segwaelane Clinic offer palliative care for cancer patients?

Answer:

Palliative care focuses on improving quality of life for patients with life-limiting illnesses like cancer. Segwaelane Clinic may offer:

Palliative care services:

• Pain and symptom management
• Psychological and emotional support
• Spiritual care (where available)
• Family support and bereavement counselling
• Referrals to hospices and community palliative care providers

Where palliative care is provided:

• Hospitals: May have palliative care teams or links with hospices
• CHCs and Clinics: Can provide basic palliative care and refer to specialists
• Home-based care: Supported by community health workers

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For palliative care at Segwaelane Clinic , ask your doctor or nurse, or call Supervising: Bojanala District Office +27 14 591 4000 .

138. Does Segwaelane Clinic offer blood transfusions?

Answer:

Blood transfusions are life-saving procedures for patients with severe anaemia, bleeding, or during surgery. Segwaelane Clinic may offer:

Blood transfusion services depend on facility level:

• Hospitals: Most hospitals have blood transfusion services, with blood supplied by the South African National Blood Service (SANBS) or Western Cape Blood Service.
• CHCs: Generally do not provide transfusions; patients are transferred to hospitals.
• Clinics: Do not provide transfusions.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need a blood transfusion:

• You will be assessed by a doctor
• Blood will be cross-matched to ensure compatibility
• The transfusion will be monitored by nursing staff
• You will be observed for any reactions

For more information about blood transfusions at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

139. Does Segwaelane Clinic have a blood donor centre?

Answer:

Blood donor centres are where healthy people can donate blood to help others. Segwaelane Clinic may have:

• Permanent blood donor centre – at large hospitals, run by SANBS
• Mobile blood donation clinics – that visit the facility on certain days
• Blood collection points – where donors can register and donate

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To donate blood at Segwaelane Clinic:

1. Call Supervising: Bojanala District Office +27 14 591 4000 to ask if they have a donor centre
2. Check for mobile clinic dates (often advertised at the facility)
3. Visit the SANBS website for other donation sites

Donor requirements:

• Aged 16–65 (16–17 need parental consent)
• Weigh over 50kg
• Healthy on the day
• No recent high-risk activities

Every donation can save up to three lives.

140. Does Segwaelane Clinic offer organ donation services?

Answer:

Organ donation saves lives by transplanting organs from deceased or living donors into people with organ failure. Segwaelane Clinic may be involved in:

Organ donation activities:

• Identification of potential donors – staff may identify patients who could be donors
• Referral to transplant coordinators – who manage the donation process
• Support for donor families – counselling and guidance
• Transplant services – only at designated transplant centres (tertiary hospitals)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you want to be an organ donor:

1. Register with the Organ Donor Foundation of South Africa (www.odf.org.za)
2. Discuss your wishes with your family
3. Carry an organ donor card

For more information about organ donation at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

141. Does Segwaelane Clinic manage high-risk pregnancies?

Answer:

High-risk pregnancies require specialised care from doctors and specialists. Segwaelane Clinic is a Primary Care facility and manages high-risk pregnancies based on its capabilities:

What makes a pregnancy high-risk:

• Maternal age (under 18 or over 35)
• Pre-existing medical conditions (HIV, diabetes, hypertension, heart disease)
• Pregnancy complications (pre-eclampsia, gestational diabetes, multiple babies)
• Previous pregnancy problems (miscarriages, preterm births, C-sections)
• Foetal concerns (growth problems, abnormalities)

Management at this facility:

• Hospitals: Can manage many high-risk pregnancies with specialist obstetricians and paediatricians
• CHCs: May provide antenatal care but refer high-risk cases to hospitals
• Clinics: Will refer all high-risk pregnancies to hospitals for ongoing care

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have a high-risk pregnancy, speak to your midwife or call Supervising: Bojanala District Office +27 14 591 4000 to ensure you receive care at the right level.

142. Does Segwaelane Clinic manage pre-eclampsia or eclampsia?

Answer:

Pre-eclampsia (high blood pressure and protein in urine during pregnancy) and eclampsia (seizures) are serious complications requiring urgent medical care.

Segwaelane Clinic manages these conditions based on its level:

• Hospitals: Can diagnose, monitor, and treat pre-eclampsia. They have medications to control blood pressure and prevent seizures. For severe cases, they will deliver the baby early and manage eclampsia with emergency protocols.
• CHCs: Can identify signs of pre-eclampsia (checking blood pressure and urine) and refer urgently to hospitals.
• Clinics: Will refer immediately if pre-eclampsia is suspected.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Warning signs:

• Severe headache
• Blurred vision
• Upper abdominal pain
• Sudden swelling of face, hands, or feet
• Difficulty breathing

If you experience any of these symptoms, go to Segwaelane Clinic immediately or call Supervising: Bojanala District Office +27 14 591 4000 .

143. Does Segwaelane Clinic manage gestational diabetes?

Answer:

Gestational diabetes is diabetes that develops during pregnancy. Segwaelane Clinic offers management including:

Screening and diagnosis:

• Glucose testing during pregnancy (usually at 24–28 weeks)
• Oral glucose tolerance test (OGTT) for high-risk women

Management:

• Dietary advice and nutrition counselling
• Blood glucose monitoring
• Medication (metformin or insulin) if needed
• Monitoring of baby’s growth (ultrasound)
• Care during labour and delivery
• Postnatal follow-up (diabetes often resolves after birth)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full maternity services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For gestational diabetes care at Segwaelane Clinic , speak to your midwife or call Supervising: Bojanala District Office +27 14 591 4000 .

144. Does Segwaelane Clinic offer care for multiple births (twins, triplets)?

Answer:

Multiple births (twins, triplets, or more) are considered high-risk and require specialised care. Segwaelane Clinic provides:

Antenatal care:

• More frequent check-ups
• Regular ultrasound monitoring of growth
• Screening for complications (preterm labour, pre-eclampsia)
• Nutritional support

Delivery planning:

• Planning for hospital delivery (home birth is not recommended)
• Specialist obstetrician involvement
• Paediatric team present at delivery
• Arrangements for neonatal care if needed

Postnatal care:

• Support for breastfeeding multiples
• Monitoring of babies’ growth
• Family planning advice

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you are expecting multiples, ensure you receive care at a facility with appropriate resources. Call Supervising: Bojanala District Office +27 14 591 4000 to discuss your care plan.

145. Does Segwaelane Clinic offer care for breech babies?

Answer:

A breech baby is positioned feet or bottom first instead of head first. Segwaelane Clinic manages breech presentations based on its level:

Options for breech:

• External cephalic version (ECV) – gentle manipulation to turn the baby (at hospitals with experience)
• Planned Caesarean section – for many breech babies
• Vaginal breech delivery – only in selected cases with experienced staff

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What happens:

• Ultrasound to confirm breech position
• Discussion of options with your doctor
• Referral to a hospital with appropriate facilities if needed

If your baby is breech after 36 weeks, your midwife or doctor at Segwaelane Clinic will explain your options. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

146. Does Segwaelane Clinic offer neonatal resuscitation?

Answer:

Neonatal resuscitation is emergency care for newborns who have difficulty breathing at birth. Segwaelane Clinic provides:

Resuscitation services:

• All facilities with maternity services have staff trained in Basic Neonatal Resuscitation (drying, stimulation, bag-and-mask ventilation)
• Advanced resuscitation (intubation, medications) at hospitals with neonatal units
• Emergency equipment (resuscitaires, oxygen, suction) in delivery rooms

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If a baby needs resuscitation:

• A trained nurse or doctor will attend immediately
• The baby will be monitored closely after resuscitation
• Transfer to a neonatal unit may be arranged if needed

For more information about neonatal care at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

147. Does Segwaelane Clinic offer phototherapy for jaundiced babies?

Answer:

Phototherapy is treatment for newborn jaundice (yellowing of skin and eyes) using special lights. Segwaelane Clinic offers:

Phototherapy services based on facility level:

• Hospitals: Usually have phototherapy units in neonatal wards or nurseries
• CHCs: May have basic phototherapy for mild cases (select facilities)
• Clinics: Do not offer phototherapy; babies are referred to hospitals

What phototherapy involves:

• Baby is placed under special blue lights (or on a light blanket)
• Eyes are covered for protection
• Treatment continues until bilirubin levels are safe
• Breastfeeding continues during treatment

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If your baby develops jaundice (especially in the first 24 hours), seek care immediately at Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 .

148. Does Segwaelane Clinic have a paediatric emergency unit?

Answer:

Children need specialised emergency care. Segwaelane Clinic provides:

• Hospitals: May have dedicated paediatric casualty areas or paediatricians in the emergency unit. Staff are trained in paediatric resuscitation and emergency care.
• CHCs: Can manage mild to moderate paediatric emergencies and stabilise seriously ill children for transfer.
• Clinics: Provide basic emergency care and refer serious cases.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Paediatric emergency signs:

• Difficulty breathing
• High fever with lethargy
• Seizures
• Severe dehydration (no urine for 6 hours, sunken eyes)
• Unconsciousness
• Severe injury or bleeding

If your child has any of these signs, go to Segwaelane Clinic immediately or call an ambulance (10177 or 112).

149. Does Segwaelane Clinic manage paediatric asthma?

Answer:

Asthma is common in children and requires ongoing management. Segwaelane Clinic offers:

Asthma services for children:

• Diagnosis and assessment
• Inhaler therapy (relievers and preventers)
• Asthma education for children and parents (trigger avoidance, correct inhaler technique)
• Management of acute asthma attacks (nebulisation at hospitals and CHCs)
• Regular follow-up and monitoring

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full child health services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

If your child has asthma, bring their clinic card to every visit. For asthma management at Segwaelane Clinic , speak to a nurse or call Supervising: Bojanala District Office +27 14 591 4000 .

150. Does Segwaelane Clinic manage paediatric epilepsy?

Answer:

Epilepsy (seizure disorder) in children requires specialised care. Segwaelane Clinic offers:

Epilepsy services for children:

• Diagnosis and assessment
• Anti-epileptic medication management
• Seizure first aid education for parents and teachers
• Regular follow-up and monitoring
• Referrals to paediatric neurologists (at regional/tertiary hospitals) for complex cases

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to do if your child has a seizure:

• Stay calm
• Protect the child from injury (move furniture away)
• Do not put anything in the mouth
• Time the seizure
• Seek medical help if seizure lasts more than 5 minutes or if it’s the first seizure

For epilepsy care at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

151. Does Segwaelane Clinic offer dental fillings?

Answer:

Dental fillings are used to repair teeth damaged by decay. Segwaelane Clinic may offer:

Dental services based on facility level:

• Hospitals: May have dental clinics offering fillings, extractions, and basic restorative work
• CHCs: Some have dental services, often limited to extractions and basic care
• Clinics: Generally do not offer dental services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to expect:

• Dental examination
• Decay removed and tooth cleaned
• Filling material placed (amalgam or composite)
• Tooth shaped and polished

For dental fillings at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 to check availability and book an appointment. Dental services often have long waiting lists.

152. Does Segwaelane Clinic offer tooth extractions?

Answer:

Tooth extractions (removing teeth) are a common dental procedure. Segwaelane Clinic offers:

Extraction services based on facility level:

• Hospitals: Most have dental clinics offering routine and surgical extractions
• CHCs: Some have dental services, often focusing on extractions
• Clinics: Generally do not offer dental services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Reasons for extraction:

• Severe tooth decay
• Gum disease
• Impacted wisdom teeth
• Orthodontic reasons
• Overcrowding

What to expect:

• Local anaesthetic to numb the area
• Tooth removal
• Post-extraction care instructions
• Pain medication if needed

For tooth extractions at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 to book an appointment.

153. Does Segwaelane Clinic offer dentures?

Answer:

Dentures (false teeth) replace missing teeth. Segwaelane Clinic may offer:

Denture services based on facility level:

• Regional and Tertiary Hospitals: May have dental laboratories and offer full or partial dentures
• District Hospitals: Some have denture services, often with waiting lists
• CHCs and Clinics: Generally do not offer dentures

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

The denture process:

• Dental examination and assessment
• Impressions (moulds) of your mouth
• Fitting and adjustments
• Follow-up care

For denture services at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 to inquire about availability, costs, and waiting times.

154. Does Segwaelane Clinic offer orthodontic treatment (braces)?

Answer:

Orthodontic treatment (braces) corrects crooked teeth and jaw alignment. Segwaelane Clinic may offer:

Orthodontic services based on facility level:

• Tertiary Hospitals: May have orthodontic specialists who can provide braces for complex cases
• Regional Hospitals: May offer basic orthodontic assessments and referrals
• District Hospitals and Clinics: Generally do not offer orthodontic treatment

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What orthodontic treatment involves:

• Assessment by an orthodontist
• Treatment plan (braces, retainers)
• Regular adjustments
• Long-term follow-up

For orthodontic services at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 to ask if they have an orthodontist. Public sector orthodontic services are limited and have long waiting lists.

155. Does Segwaelane Clinic offer eye testing (refraction)?

Answer:

Eye testing (refraction) determines your prescription for glasses. Segwaelane Clinic may offer:

Eye care services based on facility level:

• Hospitals: Some have optometry or ophthalmology departments offering eye testing
• CHCs: May have basic vision screening (e.g., for school health)
• Clinics: Generally do not offer refraction; may refer to hospitals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What refraction involves:

• Visual acuity testing (reading letters on a chart)
• Retinoscopy (shining light into your eye)
• Subjective refraction (which lens is clearer?)
• Prescription for glasses

For eye testing at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 to check availability. Glasses are not usually provided at public facilities and may need to be obtained privately.

156. Does Segwaelane Clinic offer cataract surgery?

Answer:

Cataract surgery removes the cloudy lens from the eye and replaces it with an artificial lens. Segwaelane Clinic may offer:

Cataract services based on facility level:

• Tertiary and Regional Hospitals: Often have ophthalmology departments performing cataract surgery
• District Hospitals: May have visiting ophthalmologists or refer to higher levels
• CHCs and Clinics: Do not perform cataract surgery but can identify cataracts and refer

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

The cataract pathway:

1. Diagnosis at clinic or CHC
2. Referral to hospital ophthalmology department
3. Pre-operative assessment
4. Surgery (usually day case)
5. Post-operative follow-up

For cataract services at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 . Waiting times for cataract surgery can be long in the public sector.

157. Does Segwaelane Clinic offer glaucoma treatment?

Answer:

Glaucoma is a condition where increased eye pressure damages the optic nerve. Segwaelane Clinic may offer:

Glaucoma services based on facility level:

• Tertiary and Regional Hospitals: Often have ophthalmology departments managing glaucoma
• District Hospitals: May have visiting ophthalmologists or refer to higher levels
• CHCs and Clinics: Can suspect glaucoma and refer for diagnosis

Treatment options:

• Eye drops – to reduce eye pressure
• Laser treatment – at specialised centres
• Surgery – for advanced cases

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have glaucoma, regular follow-up is essential to prevent vision loss. For glaucoma care at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

158. Does Segwaelane Clinic offer diabetic eye screening?

Answer:

Diabetic retinopathy is a complication of diabetes that can cause blindness. Segwaelane Clinic may offer:

Diabetic eye screening services:

• Annual retinal screening – for all people with diabetes
• Fundoscopy – eye examination using an ophthalmoscope
• Retinal photography – at larger facilities (photographs of the retina)
• Referrals – for laser treatment if retinopathy is found

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Why screening is important:

• Diabetic retinopathy has no early symptoms
• Early treatment can prevent blindness
• All diabetics should have annual eye checks

For diabetic eye screening at Segwaelane Clinic , ask your doctor or nurse during your diabetes clinic visit, or call Supervising: Bojanala District Office +27 14 591 4000 .

159. Does Segwaelane Clinic offer glasses or spectacles?

Answer:

Glasses (spectacles) correct vision problems like short-sightedness and long-sightedness. Segwaelane Clinic may offer:

Glasses services based on facility level:

• Hospitals with optometry: May have optometrists who can prescribe glasses, but glasses themselves are rarely provided free
• Government schemes: Some provinces have programmes providing free glasses to school children and pensioners
• Most facilities: Will give you a prescription, and you obtain glasses privately

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to do:

1. Have an eye test at Segwaelane Clinic (call Supervising: Bojanala District Office +27 14 591 4000 to check)
2. Get your prescription
3. Take the prescription to a private optometrist or optical shop to purchase glasses

For information about free glasses programmes, ask at Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 .

160. Does Segwaelane Clinic offer eye emergencies treatment?

Answer:

Eye emergencies need urgent attention to prevent vision loss. Segwaelane Clinic offers:

Eye emergency services:

• Hospitals: Have casualty units that manage eye emergencies; larger hospitals may have on-call ophthalmologists
• CHCs: Can provide initial assessment and refer to hospitals
• Clinics: Will refer eye emergencies to hospitals

Eye emergencies include:

• Chemical burns to the eye
• Foreign body in the eye
• Eye injuries (cuts, blows)
• Sudden vision loss
• Acute red, painful eye
• Flashes and floaters (could be retinal detachment)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have an eye emergency:

1. Do not rub the eye
2. For chemical burns, rinse with clean water for 15–20 minutes
3. Go to Segwaelane Clinic immediately
4. Call Supervising: Bojanala District Office +27 14 591 4000 for guidance

For chemical burns, take the chemical container with you if possible.

161. Does Segwaelane Clinic offer treatment for skin conditions?

Answer:

Skin conditions are common and can be treated at various levels of care. Segwaelane Clinic offers:

Common skin conditions treated:

• Rashes (eczema, dermatitis, allergies)
• Acne
• Fungal infections (ringworm, athlete’s foot)
• Bacterial infections (cellulitis, impetigo)
• Scabies and lice
• Warts and moles
• Psoriasis

Services available:

• Clinics and CHCs: Nurses and doctors can diagnose and treat common skin conditions, prescribe topical creams and oral medication
• Hospitals: May have dermatology clinics with specialists for complex conditions
• Skin lesion examination – checking suspicious moles or growths

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional services may include:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For skin problems, visit Segwaelane Clinic during operating hours: 

 . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

162. Does Segwaelane Clinic have a dermatologist?

Answer:

Dermatologists are specialist doctors who manage complex skin conditions. Segwaelane Clinic may have:

• Tertiary and Regional Hospitals: Often have dermatology departments with specialist dermatologists
• District Hospitals: May have visiting dermatologists on certain days
• CHCs and Clinics: Do not have dermatologists but can refer patients to hospitals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Conditions that may need a dermatologist:

• Severe eczema or psoriasis
• Complex acne
• Skin cancer (suspicious moles)
• Autoimmune skin conditions
• Chronic skin infections

If you need a dermatologist, your doctor at Segwaelane Clinic can refer you. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

163. Does Segwaelane Clinic offer mole removal?

Answer:

Mole removal may be done for medical reasons (suspicious changes) or cosmetic reasons. Segwaelane Clinic offers:

Mole assessment:

• Doctors can examine moles using a dermatoscope (special magnifying lens)
• Suspicious moles may be referred for biopsy or removal

Mole removal services based on facility level:

• Hospitals: Can perform mole removal under local anaesthetic in outpatient clinics or minor theatre
• CHCs: May remove small, benign moles (if trained staff available)
• Clinics: Generally do not remove moles; will refer to hospitals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have a mole that has changed shape, size, or colour, or is bleeding or itchy, see a doctor at Segwaelane Clinic immediately. Call Supervising: Bojanala District Office +27 14 591 4000 for an appointment.

164. Does Segwaelane Clinic offer treatment for warts?

Answer:

Warts are caused by the human papillomavirus (HPV) and can be treated at Segwaelane Clinic :

Treatment options:

• Topical treatments – salicylic acid or other wart paints
• Cryotherapy – freezing with liquid nitrogen (at facilities with equipment)
• Electrocautery – burning off warts (at hospitals)
• Surgical removal – for large or persistent warts

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Where treatment is available:

• Hospitals: Offer cryotherapy and surgical removal
• CHCs: May offer cryotherapy or topical treatments
• Clinics: Can provide topical treatments and advice

For wart treatment at Segwaelane Clinic , see a nurse or doctor during operating hours: 

 . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

165. Does Segwaelane Clinic offer treatment for scabies?

Answer:

Scabies is a common skin condition caused by tiny mites. Segwaelane Clinic offers comprehensive scabies treatment:

Treatment includes:

• Prescription creams or lotions – permethrin or benzyl benzoate applied to the whole body
• Oral medication – ivermectin for severe cases
• Treatment for contacts – family members and close contacts should also be treated
• Advice – on washing bedding and clothing in hot water

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Symptoms of scabies:

• Intense itching (worse at night)
• Red bumps or blisters
• Burrows (thin lines) between fingers, wrists, elbows

If you have scabies, visit Segwaelane Clinic for treatment. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

166. Does Segwaelane Clinic offer audiology (hearing) services?

Answer:

Audiology services assess and manage hearing problems. Segwaelane Clinic may offer:

Audiology services based on facility level:

• Tertiary and Regional Hospitals: Often have audiology departments with hearing testing and hearing aid fitting
• District Hospitals: May have visiting audiologists or refer to higher levels
• CHCs and Clinics: Generally do not have audiology services but can screen hearing and refer

Services include:

• Hearing tests (pure tone audiometry, tympanometry)
• Newborn hearing screening
• Hearing aid assessment and fitting
• Auditory rehabilitation
• Referrals for cochlear implants (at specialised centres)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For audiology services at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 to check availability.

167. Does Segwaelane Clinic offer hearing aids?

Answer:

Hearing aids help people with hearing loss communicate better. Segwaelane Clinic may offer:

Hearing aid services based on facility level:

• Tertiary and Regional Hospitals: May have audiology departments that provide hearing aids through government programmes
• District Hospitals: May have waiting lists for hearing aids or refer to higher levels
• CHCs and Clinics: Do not provide hearing aids but can refer for assessment

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

The hearing aid pathway:

1. Hearing test (audiology assessment)
2. If hearing aids are needed, you are fitted and counselled
3. Follow-up appointments for adjustments

Waiting times for hearing aids in the public sector can be long. For more information, call Supervising: Bojanala District Office +27 14 591 4000 .

168. Does Segwaelane Clinic offer ear wax removal?

Answer:

Excessive ear wax can cause discomfort, itching, and temporary hearing loss. Segwaelane Clinic offers:

Ear wax removal methods:

• Ear syringing – using warm water to flush out wax (at facilities with equipment)
• Manual removal – using special instruments (by trained nurses or doctors)
• Ear drops – to soften wax (can be prescribed)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to expect:

• Nurse or doctor examines your ear
• Wax is removed safely
• You may be advised to use ear drops before removal

For ear wax removal at Segwaelane Clinic , visit during operating hours: 

 . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

Do not use cotton buds to clean ears – they push wax deeper and can damage the eardrum.

169. Does Segwaelane Clinic offer treatment for ear infections?

Answer:

Ear infections are common, especially in children. Segwaelane Clinic offers:

Treatment for ear infections:

• Diagnosis – using an otoscope to examine the ear
• Antibiotics – for bacterial infections (oral or ear drops)
• Pain relief – paracetamol or ibuprofen
• Follow-up – to ensure infection has cleared
• Referrals – to ENT specialists for recurrent or severe infections

Types of ear infections treated:

• Otitis externa (swimmer’s ear)
• Otitis media (middle ear infection)
• Perforated eardrum

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you or your child has ear pain, discharge, or hearing loss, visit Segwaelane Clinic . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

170. Does Segwaelane Clinic offer physiotherapy services?

Answer:

Physiotherapy helps people recover from injuries, surgery, and manage chronic conditions. Segwaelane Clinic offers:

Physiotherapy services based on facility level:

• Hospitals: Usually have physiotherapy departments for inpatients and outpatients
• CHCs: May have physiotherapists on certain days
• Clinics: Generally do not have physiotherapy; may refer to hospitals

Conditions treated:

• Back and neck pain
• Sports injuries
• Post-surgery rehabilitation (hip replacements, knee surgery)
• Stroke recovery
• Arthritis
• Paediatric conditions (cerebral palsy, developmental delay)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For physiotherapy at Segwaelane Clinic , you usually need a referral from a doctor or nurse. Call Supervising: Bojanala District Office +27 14 591 4000 for an appointment.

171. Does Segwaelane Clinic offer occupational therapy?

Answer:

Occupational therapy helps people perform daily activities (work, self-care, leisure) despite illness or disability. Segwaelane Clinic offers:

Occupational therapy services based on facility level:

• Hospitals: Often have OT departments for inpatients and outpatients
• CHCs: May have OT services on certain days
• Clinics: Generally do not have OT; may refer to hospitals

Services include:

• Hand therapy – for injuries, arthritis, post-surgery
• Splinting – custom-made splints for hands and wrists
• Activities of daily living (ADL) assessment – dressing, bathing, cooking
• Home assessments – for safety modifications
• Paediatric OT – for children with developmental delays
• Mental health OT – for psychiatric conditions

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For occupational therapy at Segwaelane Clinic , you need a referral. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

172. Does Segwaelane Clinic offer speech therapy?

Answer:

Speech therapy helps with communication and swallowing difficulties. Segwaelane Clinic offers:

Speech therapy services based on facility level:

• Tertiary and Regional Hospitals: Often have speech therapy departments
• District Hospitals: May have visiting speech therapists or refer to higher levels
• CHCs and Clinics: Generally do not have speech therapy

Conditions treated:

• Speech delays in children
• Stuttering
• Voice disorders
• Swallowing difficulties (dysphagia)
• Stroke-related communication problems
• Cleft palate speech

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For speech therapy at Segwaelane Clinic , you need a referral from a doctor, paediatrician, or teacher. Call Supervising: Bojanala District Office +27 14 591 4000 to inquire about availability.

173. Does Segwaelane Clinic offer orthopaedic rehabilitation?

Answer:

Orthopaedic rehabilitation helps people recover after bone, joint, or muscle injuries or surgery. Segwaelane Clinic offers:

Rehabilitation services:

• Post-surgery rehabilitation – after hip or knee replacements, fracture repairs
• Fracture rehabilitation – regaining strength and mobility after casting
• Arthritis management – exercises and pain management
• Amputee rehabilitation – including prosthesis fitting and training

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Who provides rehabilitation:

• Physiotherapists
• Occupational therapists
• Orthopaedic surgeons and doctors
• Rehabilitation nurses

For orthopaedic rehabilitation at Segwaelane Clinic , ask your doctor for a referral. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

174. Does Segwaelane Clinic offer stroke rehabilitation?

Answer:

Stroke rehabilitation helps people regain function and independence after a stroke. Segwaelane Clinic offers:

Stroke rehabilitation services based on facility level:

• Hospitals: Often have stroke units or rehabilitation teams (physiotherapy, occupational therapy, speech therapy)
• CHCs: May offer ongoing rehabilitation after hospital discharge
• Clinics: Can provide basic follow-up and refer to rehabilitation services

Rehabilitation includes:

• Physiotherapy – mobility, balance, strength
• Occupational therapy – daily activities, arm function
• Speech therapy – communication and swallowing
• Psychological support – for depression and adjustment

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you or a family member has had a stroke, ask about rehabilitation services at Segwaelane Clinic . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

175. Does Segwaelane Clinic offer nutritional counselling?

Answer:

Nutritional counselling helps people make healthy food choices for prevention and management of disease. Segwaelane Clinic offers:

Nutrition services:

• Dietary advice for:
  • Diabetes
  • Hypertension (high blood pressure)
  • High cholesterol
  • HIV and TB
  • Pregnancy and breastfeeding
  • Children (growth and development)
  • Weight management
  • Malnutrition
• Therapeutic diets – for hospital inpatients
• Breastfeeding support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional nutrition services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For nutritional counselling at Segwaelane Clinic , ask to see a nurse or dietitian. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

176. Does Segwaelane Clinic have a dietitian?

Answer:

Dietitians are qualified professionals who provide expert nutritional advice. Segwaelane Clinic may have:

• Tertiary and Regional Hospitals: Often have dietitians for inpatients and outpatients
• District Hospitals: May have dietitians or nutrition advisers
• CHCs and Clinics: May have nutrition advisers or community health workers trained in nutrition

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What a dietitian can help with:

• Medical nutrition therapy (diabetes, kidney disease, etc.)
• Weight management
• Food allergies
• Eating disorders
• Tube feeding (at hospitals)

To see a dietitian at Segwaelane Clinic , you usually need a referral from a doctor or nurse. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

177. Does Segwaelane Clinic offer nutrition supplements?

Answer:

Nutrition supplements may be provided to patients with malnutrition or specific medical conditions. Segwaelane Clinic may offer:

Supplement types:

• Ready-to-Use Therapeutic Food (RUTF) – for severely malnourished children (e.g., Plumpy’Nut)
• Vitamin and mineral supplements – iron, folate, vitamin A, zinc
• Nutritional shakes/drinks – for hospital patients who cannot eat normally
• Supplementary feeding – for pregnant women, TB patients, and others at risk

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Who qualifies:

• Children with malnutrition (assessed using MUAC or weight-for-height)
• Pregnant and breastfeeding women with nutritional needs
• TB and HIV patients with weight loss
• Hospitalised patients unable to eat adequately

For nutritional supplements at Segwaelane Clinic , you need a medical assessment. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

178. Does Segwaelane Clinic offer breastfeeding support?

Answer:

Breastfeeding support helps mothers successfully breastfeed their babies. Segwaelane Clinic offers:

Breastfeeding support services:

• Antenatal breastfeeding education – preparing for breastfeeding
• Immediate postnatal support – helping with the first feed
• Lactation counselling – for problems like:
  • Sore nipples
  • Engorgement
  • Low milk supply
  • Mastitis (breast infection)
• Breastfeeding clinics – for ongoing support
• Pump and pasteurisation – for expressed breast milk (at hospitals)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full maternal and child health services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For breastfeeding support at Segwaelane Clinic , speak to a midwife or nurse, or call Supervising: Bojanala District Office +27 14 591 4000 .

179. Does Segwaelane Clinic offer weight management programmes?

Answer:

Weight management programmes help people achieve and maintain a healthy weight. Segwaelane Clinic may offer:

Weight management services:

• BMI assessment – measuring your body mass index
• Nutritional counselling – healthy eating advice
• Exercise advice – physical activity recommendations
• Medical assessment – checking for underlying causes of weight gain
• Referrals – to dietitians, exercise programmes, or support groups
• Weight loss medication – in limited circumstances (under medical supervision)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For weight management at Segwaelane Clinic , see a nurse or doctor for assessment. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

180. Does Segwaelane Clinic offer treatment for eating disorders?

Answer:

Eating disorders (anorexia, bulimia, binge eating) are serious mental health conditions requiring specialised care. Segwaelane Clinic may offer:

Eating disorder services based on facility level:

• Tertiary Hospitals: May have specialised eating disorder units or teams (psychiatrist, psychologist, dietitian)
• Regional Hospitals: May have mental health services that can assess and refer
• District Hospitals and CHCs: Can provide initial assessment and referral

Services may include:

• Medical assessment and monitoring
• Psychological therapy (CBT, family therapy)
• Nutritional counselling
• Medical management of complications
• Inpatient care for severe cases

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you or someone you know has an eating disorder, seek help at Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 .

181. Does Segwaelane Clinic have a psychiatrist?

Answer:

Psychiatrists are medical doctors who specialise in mental health. Segwaelane Clinic may have:

• Tertiary and Regional Hospitals: Usually have psychiatrists on staff or regular visiting psychiatrists
• District Hospitals: May have visiting psychiatrists on certain days
• CHCs and Clinics: Generally do not have psychiatrists but have mental health nurses who can refer

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional mental health services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

What a psychiatrist does:

• Diagnoses mental health conditions
• Prescribes psychiatric medication
• Provides specialised therapy
• Manages complex cases

If you need to see a psychiatrist, speak to your doctor or mental health nurse at Segwaelane Clinic for a referral. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

182. Does Segwaelane Clinic have a psychologist?

Answer:

Psychologists provide counselling and therapy for mental health conditions. Segwaelane Clinic may have:

• Tertiary and Regional Hospitals: Often have psychology departments with clinical psychologists
• District Hospitals: May have visiting psychologists or refer to higher levels
• CHCs and Clinics: May have counselling services from social workers or trained counsellors

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What a psychologist does:

• Individual therapy (talk therapy)
• Group therapy
• Psychological assessments
• Trauma counselling
• Family therapy

For psychology services at Segwaelane Clinic , ask for a referral from your doctor or nurse. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

183. Does Segwaelane Clinic offer trauma counselling?

Answer:

Trauma counselling helps people cope with traumatic events such as accidents, violence, loss, or disasters. Segwaelane Clinic may offer:

Trauma counselling services:

• Immediate crisis intervention – for recent trauma
• Individual counselling – one-on-one support
• Group counselling – with others who have experienced similar trauma
• Referrals – to specialised trauma centres

Who provides trauma counselling:

• Psychologists
• Social workers
• Trained counsellors
• Mental health nurses

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have experienced trauma, seek support at Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 .

You can also call the South African Depression and Anxiety Group (SADAG) Trauma Helpline: 0800 205 026 .

184. Does Segwaelane Clinic offer grief counselling?

Answer:

Grief counselling supports people who have lost a loved one. Segwaelane Clinic may offer:

Grief counselling services:

• Individual bereavement support
• Group support (with others who are grieving)
• Family counselling
• Referrals to community bereavement services

Who provides grief counselling:

• Social workers
• Psychologists
• Trained counsellors
• Pastoral care workers (where available)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional support services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For grief counselling at Segwaelane Clinic , speak to a social worker or call Supervising: Bojanala District Office +27 14 591 4000 .

185. Does Segwaelane Clinic offer support groups for depression?

Answer:

Support groups bring together people with similar experiences to share and support each other. Segwaelane Clinic may offer or facilitate:

Support groups for depression:

• Facility-based groups – meeting at the facility
• Referrals – to community support groups
• Information – about local depression support resources

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Other support groups may include:

• Anxiety support
• Bipolar disorder support
• Postnatal depression support

To find out about depression support groups at Segwaelane Clinic , ask a mental health nurse or social worker, or call Supervising: Bojanala District Office +27 14 591 4000 .

You can also contact SADAG for support group information: 0800 567 567 .

186. Does Segwaelane Clinic offer support groups for anxiety?

Answer:

Anxiety disorders are common and support groups can help. Segwaelane Clinic may offer:

Anxiety support groups:

• Facility-based groups – meeting regularly
• Referrals – to community groups
• Information – about managing anxiety

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What support groups offer:

• Peer support
• Coping strategies
• Education about anxiety
• Reduced isolation

For anxiety support groups at Segwaelane Clinic , ask your mental health nurse or call Supervising: Bojanala District Office +27 14 591 4000 .

187. Does Segwaelane Clinic offer support groups for bipolar disorder?

Answer:

Bipolar disorder support groups help people manage their condition and connect with others. Segwaelane Clinic may offer:

Bipolar support services:

• Facility-based groups – where available
• Referrals – to community groups (e.g., Bipolar SA)
• Psychoeducation – learning about bipolar disorder
• Medication support – adherence counselling

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For bipolar support at Segwaelane Clinic , speak to your mental health team or call Supervising: Bojanala District Office +27 14 591 4000 .

Bipolar SA offers support groups in some areas – call them for more information.

188. Does Segwaelane Clinic offer support groups for schizophrenia?

Answer:

Schizophrenia support groups help individuals and families cope with this serious mental illness. Segwaelane Clinic may offer:

Schizophrenia support services:

• Family support groups – for caregivers
• Patient support groups – where available
• Psychoeducation – understanding the illness
• Medication management – adherence support
• Relapse prevention – early warning signs

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For schizophrenia support at Segwaelane Clinic , ask your mental health nurse or social worker, or call Supervising: Bojanala District Office +27 14 591 4000 .

189. Does Segwaelane Clinic offer rehabilitation for substance abuse?

Answer:

Substance abuse rehabilitation (rehab) helps people recover from addiction. Segwaelane Clinic may offer:

Rehabilitation services based on facility level:

• Tertiary and Regional Hospitals: May have inpatient detox and rehabilitation units
• District Hospitals: May offer outpatient counselling and referrals
• CHCs and Clinics: Provide screening, brief interventions, and referrals

Services include:

• Detoxification (medical withdrawal)
• Individual and group counselling
• Relapse prevention
• Family support
• Aftercare planning

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For substance abuse rehabilitation at Segwaelane Clinic , speak to a doctor or social worker, or call Supervising: Bojanala District Office +27 14 591 4000 .

You can also call the SANCA helpline: 086 147 2622 .

190. Does Segwaelane Clinic offer inpatient detox for alcohol?

Answer:

Inpatient detox (detoxification) involves staying in hospital to withdraw from alcohol under medical supervision. Segwaelane Clinic may offer:

Inpatient detox services based on facility level:

• Tertiary and Regional Hospitals: May have dedicated detox units
• District Hospitals: May offer medical detox in general wards
• CHCs and Clinics: Do not offer inpatient detox; will refer

What inpatient detox involves:

• 24-hour medical supervision
• Medication to manage withdrawal symptoms
• Nutritional support
• Counselling and support
• Referral to rehabilitation after detox

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For inpatient detox at Segwaelane Clinic , you need a referral from a doctor or social worker. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

191. Does Segwaelane Clinic offer outpatient substance abuse counselling?

Answer:

Outpatient substance abuse counselling allows you to receive treatment while living at home. Segwaelane Clinic may offer:

Outpatient counselling services:

• Individual counselling sessions
• Group therapy
• Family counselling
• Relapse prevention programmes
• Referrals to community support groups (AA, NA)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Who provides counselling:

• Social workers
• Psychologists
• Trained addiction counsellors
• Mental health nurses

For outpatient substance abuse counselling at Segwaelane Clinic , speak to a social worker or call Supervising: Bojanala District Office +27 14 591 4000 .

192. Does Segwaelane Clinic offer services for families of substance abusers?

Answer:

Addiction affects the whole family. Segwaelane Clinic may offer:

Family support services:

• Family counselling
• Education about addiction
• Support groups for families
• Referrals to Al-Anon (for families of alcoholics)
• Guidance on how to support a loved one in recovery

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional family support:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you have a family member with substance abuse problems, seek support at Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 .

*Al-Anon offers support groups for families – call 0861 252 666 .*

193. Does Segwaelane Clinic offer smoking cessation programmes?

Answer:

Smoking cessation programmes help people quit smoking. Segwaelane Clinic may offer:

Smoking cessation services:

• Counselling and advice
• Nicotine replacement therapy (patches, gum) – where available
• Referrals to quit lines
• Support groups
• Follow-up support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Benefits of quitting:

• Reduced risk of cancer, heart disease, and lung disease
• Improved health and fitness
• More money saved
• Better health for your family

For smoking cessation at Segwaelane Clinic , speak to a nurse or doctor, or call Supervising: Bojanala District Office +27 14 591 4000 .

You can also call the National Council Against Smoking Quit Line: 011 720 3145 .

194. Does Segwaelane Clinic offer palliative care at home?

Answer:

Home-based palliative care allows patients with life-limiting illnesses to receive care at home with family. Segwaelane Clinic may offer:

Home-based palliative care services:

• Home visits – by nurses or community health workers
• Pain and symptom management – medication and advice
• Family support and training – caring for a loved one at home
• Bereavement support – for families after a loss
• Referrals – to hospice organisations

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For home-based palliative care, speak to your doctor or nurse at Segwaelane Clinic , or call Supervising: Bojanala District Office +27 14 591 4000 .

Hospice organisations also provide palliative care – find your local hospice through the Hospice Palliative Care Association of South Africa.

195. Does Segwaelane Clinic have a hospice link?

Answer:

Hospices provide specialised palliative care. Segwaelane Clinic may have links with:

Hospice services:

• Referrals to local hospices
• Shared care arrangements (hospice and facility work together)
• Information about hospice services
• Bereavement support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need hospice care, ask your doctor or social worker at Segwaelane Clinic about local hospice services. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

196. Does Segwaelane Clinic offer pain management for terminal illness?

Answer:

Pain management is a key part of palliative care. Segwaelane Clinic offers:

Pain management services:

• Pain assessment by doctors and nurses
• Strong pain medication (morphine and other opioids) – available at hospitals and some CHCs
• Non-drug pain relief methods
• Regular review and adjustment of medication
• Referrals to palliative care specialists

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full palliative care services may be listed in:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

If you or a loved one has pain from a terminal illness, speak to your doctor at Segwaelane Clinic . Pain can be managed effectively in most cases.

197. Does Segwaelane Clinic offer end-of-life care?

Answer:

End-of-life care focuses on comfort, dignity, and support in the final stages of life. Segwaelane Clinic offers:

End-of-life care services:

• Symptom management – pain, breathlessness, nausea
• Nursing care – maintaining comfort and dignity
• Emotional and spiritual support – for patients and families
• Family support – guidance and bereavement preparation
• Referrals – to hospices for home-based care

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Where end-of-life care is provided:

• Hospital wards
• CHCs (where available)
• At home (with community support)

For end-of-life care at Segwaelane Clinic , speak to your doctor or nurse, or call Supervising: Bojanala District Office +27 14 591 4000 .

198. Does Segwaelane Clinic offer spiritual care or chaplain services?

Answer:

Spiritual care supports patients’ religious and spiritual needs. Segwaelane Clinic may offer:

Spiritual care services:

• Chaplains – available at some hospitals (full-time or visiting)
• Pastoral counselling – for emotional and spiritual support
• Referrals – to local faith leaders
• Sacraments – where available (communion, anointing of the sick)
• Prayer rooms – at some facilities

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For spiritual care at Segwaelane Clinic , ask a nurse or social worker to arrange a visit from a chaplain or faith leader. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

199. Does Segwaelane Clinic offer advance care planning?

Answer:

Advance care planning involves discussing and documenting your wishes for future medical care. Segwaelane Clinic may offer:

Advance care planning services:

• Discussions with doctors about treatment preferences
• Living wills (advance directives) – documenting your wishes
• Appointment of a healthcare proxy (someone to make decisions if you cannot)
• End-of-life care planning

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For advance care planning at Segwaelane Clinic , speak to your doctor, especially if you have a serious illness. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

200. Does Segwaelane Clinic offer bereavement support?

Answer:

Bereavement support helps families cope after losing a loved one. Segwaelane Clinic may offer:

Bereavement support services:

• Individual counselling – for grief and loss
• Support groups – with others who are grieving
• Follow-up calls or visits – after a death
• Referrals – to community bereavement services
• Memorial services – at some facilities

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional support services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you need bereavement support, contact Segwaelane Clinic and ask to speak to a social worker or counsellor, or call Supervising: Bojanala District Office +27 14 591 4000 .

You can also call the SADAG Bereavement Helpline: 0800 567 567 .

201. Does Segwaelane Clinic offer specialised services for elderly patients?

Answer:

Elderly patients (geriatric patients) have specific healthcare needs. Segwaelane Clinic offers:

Services for elderly patients:

• Chronic disease management – hypertension, diabetes, arthritis, heart disease, dementia
• Medication management – reviewing and simplifying multiple medications
• Falls prevention – assessment and advice
• Mobility aids – walking frames, wheelchairs, crutches (where available)
• Continence care – advice and management for bladder and bowel problems
• Nutritional support – for healthy ageing
• Memory assessment – for dementia and cognitive decline
• Priority queues – shorter waiting times for elderly patients

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional services for seniors:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For elderly care at Segwaelane Clinic , speak to a nurse or doctor, or call Supervising: Bojanala District Office +27 14 591 4000 .

202. Does Segwaelane Clinic have a geriatrician?

Answer:

Geriatricians are specialist doctors trained in the care of elderly patients. Segwaelane Clinic may have:

• Tertiary and Regional Hospitals: Often have geriatricians or visiting geriatric specialists
• District Hospitals: May have doctors with interest in elderly care
• CHCs and Clinics: Generally do not have geriatricians but can refer to hospitals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What a geriatrician does:

• Comprehensive geriatric assessment
• Managing complex health needs in older adults
• Dementia diagnosis and management
• Falls and frailty management
• Polypharmacy (multiple medication) review

If you need to see a geriatrician, your doctor at Segwaelane Clinic can refer you. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

203. Does Segwaelane Clinic offer memory clinics or dementia services?

Answer:

Memory clinics assess and support people with memory problems and dementia. Segwaelane Clinic may offer:

Memory services based on facility level:

• Tertiary and Regional Hospitals: May have dedicated memory clinics with multidisciplinary teams
• District Hospitals: May offer memory assessment by doctors or refer to higher levels
• CHCs and Clinics: Can do initial screening and refer for further assessment

Services include:

• Cognitive assessment (memory tests)
• Diagnosis of dementia and other cognitive disorders
• Medication management
• Support for caregivers
• Referrals to community support services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For memory services at Segwaelane Clinic , speak to your doctor or call Supervising: Bojanala District Office +27 14 591 4000 .

204. Does Segwaelane Clinic offer falls prevention programmes?

Answer:

Falls are a major risk for elderly people. Segwaelane Clinic may offer:

Falls prevention services:

• Falls risk assessment – identifying individual risk factors
• Balance and strength exercises – through physiotherapy
• Home safety advice – reducing fall hazards at home
• Medication review – some medications increase fall risk
• Vision checks – poor vision contributes to falls
• Bone health assessment – osteoporosis risk

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Who provides falls prevention:

• Physiotherapists
• Occupational therapists
• Doctors and nurses

For falls prevention at Segwaelane Clinic , ask your doctor or physiotherapist, or call Supervising: Bojanala District Office +27 14 591 4000 .

205. Does Segwaelane Clinic offer osteoporosis screening?

Answer:

Osteoporosis (weak bones) increases fracture risk, especially in elderly women. Segwaelane Clinic may offer:

Osteoporosis services:

• Risk assessment – identifying those at risk
• Bone density scanning (DEXA) – at regional/tertiary hospitals
• Calcium and vitamin D supplements
• Medication – bisphosphonates and other bone-strengthening drugs
• Fracture prevention advice
• Exercise programmes – weight-bearing exercise

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For osteoporosis screening at Segwaelane Clinic , speak to your doctor, especially if you:

• Are over 65
• Have had a fracture after minor injury
• Have risk factors (family history, early menopause, steroid use)

Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

206. Does Segwaelane Clinic offer continence services?

Answer:

Bladder and bowel control problems (incontinence) are common but treatable. Segwaelane Clinic may offer:

Continence services:

• Assessment – identifying the type and cause of incontinence
• Pelvic floor exercises – taught by physiotherapists or nurses
• Bladder training – techniques to improve control
• Medication – for some types of incontinence
• Continence products – pads, catheters (where available)
• Referrals – to urologists or gynaecologists

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For continence advice at Segwaelane Clinic , speak to a nurse or doctor. It’s a common problem – help is available. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

207. Does Segwaelane Clinic offer palliative care for elderly patients?

Answer:

Palliative care for elderly patients focuses on comfort and quality of life. Segwaelane Clinic offers:

Palliative care services for seniors:

• Pain and symptom management
• End-of-life care
• Support for families and caregivers
• Advance care planning
• Referrals to hospice services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full palliative care services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For palliative care at Segwaelane Clinic , speak to your doctor or nurse, or call Supervising: Bojanala District Office +27 14 591 4000 .

208. Does Segwaelane Clinic offer respite care for caregivers?

Answer:

Respite care gives family caregivers a temporary break from caring for a loved one. Segwaelane Clinic may offer:

Respite care options:

• Short-term admissions – for planned respite (where available)
• Day care – at some facilities or community centres
• Referrals – to community respite services
• Home-based care support – community health workers who can provide temporary relief

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you are a caregiver in need of a break, ask a social worker at Segwaelane Clinic about respite options, or call Supervising: Bojanala District Office +27 14 591 4000 .

209. Does Segwaelane Clinic have wheelchair access?

Answer:

Accessibility is important for patients with mobility challenges. Segwaelane Clinic offers:

Accessibility features:

• Ramps at entrances (check availability at Segwaelane Location )
• Wheelchairs available at reception for patient use
• Wide doorways and corridors in newer facilities
• Accessible toilets (select facilities)
• Priority queues for patients with disabilities

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need wheelchair access or assistance, call Supervising: Bojanala District Office +27 14 591 4000 before your visit to confirm arrangements. Ask for a porter when you arrive.

210. Does Segwaelane Clinic have wheelchairs available for patient use?

Answer:

Most public healthcare facilities provide wheelchairs for patient transport within the facility. Segwaelane Clinic has:

• Wheelchairs available at reception or the main entrance
• Porters who can assist with wheelchair transport
• Wheelchairs for temporary use – for patients who cannot walk

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to do:

1. Ask at reception when you arrive
2. A porter or staff member will assist you
3. Return the wheelchair when you leave

If you need a wheelchair for long-term use, ask about assistive device programmes or referrals to social services. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

211. Does Segwaelane Clinic offer assistive devices (walking frames, crutches)?

Answer:

Assistive devices help people with mobility problems. Segwaelane Clinic may offer:

Assistive devices available:

• Walking frames (walkers) – for balance and support
• Crutches – for temporary injuries
• Wheelchairs – limited availability
• Walking sticks – for mild support
• Commodes – for bedside use

How to access assistive devices:

• Loan programmes – some facilities loan devices for temporary use
• Prescription – doctor can prescribe, and you collect at the facility
• Referrals – to social services or NGOs that provide devices

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For assistive devices at Segwaelane Clinic , ask your doctor, physiotherapist, or occupational therapist. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

212. Does Segwaelane Clinic offer physiotherapy for elderly patients?

Answer:

Physiotherapy helps elderly patients maintain mobility, strength, and independence. Segwaelane Clinic offers:

Physiotherapy services for seniors:

• Balance and strength training – to prevent falls
• Arthritis management – exercises to reduce pain and stiffness
• Post-fracture rehabilitation – after hip fractures, wrist fractures
• Stroke rehabilitation – regaining movement and function
• Parkinson’s disease exercises
• Mobility assessment – and advice on walking aids

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full rehabilitation services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For physiotherapy at Segwaelane Clinic , you need a referral from a doctor or nurse. Call Supervising: Bojanala District Office +27 14 591 4000 for an appointment.

213. Does Segwaelane Clinic offer occupational therapy for elderly patients?

Answer:

Occupational therapy helps elderly patients maintain independence in daily activities. Segwaelane Clinic offers:

Occupational therapy services for seniors:

• Home safety assessments – reducing fall risks
• Daily living skills – dressing, bathing, cooking
• Adaptive equipment – recommendations for bath seats, raised toilet seats
• Memory strategies – for mild cognitive impairment
• Carer training – supporting family caregivers
• Fatigue management – for chronic conditions

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For occupational therapy at Segwaelane Clinic , you need a referral. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

214. Does Segwaelane Clinic offer social work services for elderly patients?

Answer:

Social workers support elderly patients and their families with practical and emotional needs. Segwaelane Clinic offers:

Social work services for seniors:

• Grants applications – old age pension, disability grant
• Placement assistance – old age homes, frail care facilities
• Home care referrals – community-based care
• Counselling – for depression, anxiety, adjustment to illness
• Family support – mediation and advice
• Elder abuse support – reporting and protection

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To speak to a social worker at Segwaelane Clinic , ask a nurse for a referral or call Supervising: Bojanala District Office +27 14 591 4000 .

215. Does Segwaelane Clinic offer support groups for seniors?

Answer:

Support groups for seniors provide social connection and peer support. Segwaelane Clinic may offer or facilitate:

Support groups for elderly:

• Chronic disease support groups – diabetes, heart disease, arthritis
• Bereavement support – for widows and widowers
• Dementia caregiver support – for families
• Social clubs – at some facilities or community centres

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For senior support groups at Segwaelane Clinic , ask a social worker or call Supervising: Bojanala District Office +27 14 591 4000 .

216. Does Segwaelane Clinic offer services for Parkinson’s disease?

Answer:

Parkinson’s disease is a progressive neurological condition. Segwaelane Clinic may offer:

Parkinson’s services:

• Diagnosis and assessment – by doctors or neurologists
• Medication management – dopaminergic drugs
• Physiotherapy – for mobility, balance, and falls prevention
• Occupational therapy – for daily living activities
• Speech therapy – for communication and swallowing
• Referrals – to neurologists at regional/tertiary hospitals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For Parkinson’s care at Segwaelane Clinic , speak to your doctor or call Supervising: Bojanala District Office +27 14 591 4000 .

217. Does Segwaelane Clinic offer services for arthritis?

Answer:

Arthritis causes joint pain and stiffness. Segwaelane Clinic offers:

Arthritis services:

• Diagnosis – identifying the type of arthritis
• Pain management – medication and advice
• Physiotherapy – exercises to maintain joint mobility and strength
• Occupational therapy – joint protection techniques, adaptive equipment
• Referrals – to rheumatologists at regional/tertiary hospitals
• Joint injections – at hospitals with specialists

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For arthritis management at Segwaelane Clinic , see a doctor or physiotherapist. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

218. Does Segwaelane Clinic offer cataract surgery for elderly patients?

Answer:

Cataract surgery restores vision by removing the cloudy lens. Segwaelane Clinic may offer:

Cataract services based on facility level:

• Tertiary and Regional Hospitals: Often have ophthalmology departments performing cataract surgery
• District Hospitals: May have visiting ophthalmologists or refer to higher levels
• CHCs and Clinics: Can identify cataracts and refer for surgery

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

The cataract pathway:

1. Diagnosis at clinic or CHC
2. Referral to hospital ophthalmology department
3. Pre-operative assessment
4. Surgery (usually day case)
5. Post-operative follow-up

For cataract surgery at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 . Waiting times can be long in the public sector.

219. Does Segwaelane Clinic offer hearing aids for elderly patients?

Answer:

Hearing loss is common in older adults. Segwaelane Clinic may offer:

Hearing aid services based on facility level:

• Tertiary and Regional Hospitals: May have audiology departments that provide hearing aids through government programmes
• District Hospitals: May have waiting lists or refer to higher levels
• CHCs and Clinics: Can screen hearing and refer for assessment

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

The hearing aid pathway:

1. Hearing test (audiology assessment)
2. If hearing aids are needed, you are fitted and counselled
3. Follow-up appointments for adjustments

For hearing aid services at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 to inquire about availability and waiting times.

220. Does Segwaelane Clinic offer elderly day care programmes?

Answer:

Elderly day care programmes provide social interaction, activities, and supervision during the day. Segwaelane Clinic may offer:

Day care services:

• Social activities – groups, outings
• Health monitoring – blood pressure, medication
• Meals and nutrition
• Exercise classes
• Respite for caregivers

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For elderly day care programmes at Segwaelane Clinic , ask a social worker or call Supervising: Bojanala District Office +27 14 591 4000 . These services may also be offered by community organisations.

221. Does Segwaelane Clinic offer labour and delivery services?

Answer:

Labour and delivery services are available at facilities with maternity units. Segwaelane Clinic is a Primary Care facility and offers:

Delivery services based on facility level:

• Hospitals: Most have maternity wards with 24-hour delivery services, including Caesarean sections
• CHCs: Many CHCs offer 24-hour delivery services for low-risk pregnancies (midwife-led)
• Clinics and Satellite Clinics: Do not offer delivery services; they refer to hospitals or CHCs

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full maternity services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

If you are pregnant, register at Segwaelane Clinic early in your pregnancy and attend all antenatal appointments. For delivery, go to the facility when you are in labour. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

222. Does Segwaelane Clinic have a 24-hour maternity unit?

Answer:

24-hour maternity units provide care for women in labour at any time of day or night. Segwaelane Clinic offers:

24-hour maternity services based on facility level:

• Hospitals: Yes, most hospitals have 24-hour maternity units with doctors and midwives available
• CHCs: Many CHCs have 24-hour maternity units for low-risk deliveries (midwife-led)
• Clinics: No, clinics do not have 24-hour maternity services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Operating hours for maternity:

 (24 hours for hospitals and CHCs)

If you go into labour, go directly to Segwaelane Clinic . Call Supervising: Bojanala District Office +27 14 591 4000 if you have questions, but do not delay if you are in active labour.

223. Does Segwaelane Clinic offer epidural for pain relief during labour?

Answer:

Epidural anaesthesia provides pain relief during labour by numbing the lower body. Segwaelane Clinic may offer:

Epidural services based on facility level:

• Tertiary and Regional Hospitals: Often have anaesthetists available to provide epidurals
• District Hospitals: May offer epidurals depending on anaesthetist availability
• CHCs and Clinics: Do not offer epidurals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Other pain relief options at this facility:

• Entonox (gas and air) – where available
• Pethidine or other injectable pain relief
• Non-drug methods (breathing, positioning, water immersion where available)

For more information about pain relief options at Segwaelane Clinic , discuss with your midwife during antenatal visits or call Supervising: Bojanala District Office +27 14 591 4000 .

224. Does Segwaelane Clinic offer water birth?

Answer:

Water birth is a delivery method where the mother gives birth in a pool of warm water. Segwaelane Clinic may offer:

Water birth services based on facility level:

• Selected facilities: A small number of public hospitals and birthing centres offer water birth
• Most facilities: Do not have water birth facilities

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To find out if Segwaelane Clinic offers water birth, ask your midwife during antenatal visits or call Supervising: Bojanala District Office +27 14 591 4000 .

Alternative pain relief options during labour are usually available.

225. Does Segwaelane Clinic allow partners in the delivery room?

Answer:

Partner presence during labour and delivery can provide important support. Segwaelane Clinic has the following policy:

General guidelines:

• Most facilities: Allow one support person (partner, family member, or doula) in the labour ward
• Caesarean sections: Policies vary – some allow partners in theatre, others do not
• COVID-19 and other outbreaks: Restrictions may apply

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To confirm the current policy at Segwaelane Clinic , ask your midwife during antenatal visits or call Supervising: Bojanala District Office +27 14 591 4000 before your delivery date.

226. Does Segwaelane Clinic offer kangaroo mother care?

Answer:

Kangaroo Mother Care (KMC) is skin-to-skin contact between mother and baby, especially important for premature or low birth weight babies. Segwaelane Clinic offers:

KMC services:

• Skin-to-skin contact – baby placed on mother’s chest for warmth and bonding
• Exclusive breastfeeding support
• Early discharge with close follow-up
• Parent education and support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

KMC is available at:

• Hospitals with neonatal units
• CHCs with maternity services

For KMC at Segwaelane Clinic , ask your midwife or call Supervising: Bojanala District Office +27 14 591 4000 .

227. Does Segwaelane Clinic offer postnatal check-ups for mothers?

Answer:

Postnatal check-ups are essential for monitoring mother’s recovery after childbirth. Segwaelane Clinic offers:

Postnatal services for mothers:

• Check-ups at 3–5 days after birth – for mother and baby
• 6-week postnatal check-up – comprehensive assessment
• Blood pressure monitoring
• Infection checks (C-section wound, perineal tears)
• Contraceptive advice and provision
• Mental health screening – for postnatal depression
• Breastfeeding support
• Nutrition advice

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full maternal services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

Book your postnatal check-up at Segwaelane Clinic before you leave after delivery. Call Supervising: Bojanala District Office +27 14 591 4000 for appointments.

228. Does Segwaelane Clinic offer postnatal check-ups for babies?

Answer:

Newborn check-ups are crucial for monitoring baby’s health and development. Segwaelane Clinic offers:

Postnatal services for newborns:

• Check-ups at 3–5 days after birth – weight check, feeding assessment
• 6-week check-up – full assessment including:
  • Weight, length, head circumference
  • Developmental screening
  • Hearing screening
  • Immunisations (6-week vaccines)
  • HIV testing (if HIV-exposed)
  • Vitamin A supplementation

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional child health services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

Bring your baby’s Road-to-Health card to every visit. For postnatal appointments, call Supervising: Bojanala District Office +27 14 591 4000 .

229. Does Segwaelane Clinic offer breastfeeding support?

Answer:

Breastfeeding support helps mothers successfully breastfeed their babies. Segwaelane Clinic offers:

Breastfeeding support services:

• Antenatal breastfeeding education – preparing for breastfeeding
• Immediate postnatal support – helping with the first feed
• Lactation counselling – for problems like:
  • Sore nipples
  • Engorgement
  • Low milk supply
  • Mastitis (breast infection)
• Breastfeeding clinics – for ongoing support
• Pump and pasteurisation – for expressed breast milk (at hospitals)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For breastfeeding support at Segwaelane Clinic , speak to a midwife or nurse, or call Supervising: Bojanala District Office +27 14 591 4000 .

230. Does Segwaelane Clinic have lactation consultants?

Answer:

Lactation consultants are specialists in breastfeeding support. Segwaelane Clinic may have:

• Tertiary and Regional Hospitals: May have certified lactation consultants
• District Hospitals and CHCs: May have midwives and nurses with breastfeeding training
• Clinics: Have nursing staff trained in basic breastfeeding support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need breastfeeding help, ask any midwife or nurse at Segwaelane Clinic . They can assist with most breastfeeding problems or refer you to a specialist if needed. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

231. Does Segwaelane Clinic offer breast pump hire or loan?

Answer:

Breast pumps help mothers express milk for their babies. Segwaelane Clinic may offer:

Breast pump services:

• Hospital-grade pumps – available for use while baby is in hospital (especially for premature or sick babies)
• Pump hire – some facilities may loan pumps to mothers (limited availability)
• Pump purchase advice – information on where to buy pumps

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need a breast pump, ask your midwife at Segwaelane Clinic about availability, or call Supervising: Bojanala District Office +27 14 591 4000 for more information.

232. Does Segwaelane Clinic offer donor breast milk?

Answer:

Donor breast milk is used for premature or sick babies when mother’s own milk is not available. Segwaelane Clinic may have:

Donor milk services:

• Human milk banks – at some tertiary hospitals (e.g., in Gauteng, Western Cape)
• Donor milk for sick babies – limited availability, usually for NICU babies
• Referrals – to milk banks where available

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need donor breast milk for your baby, speak to your doctor or midwife at Segwaelane Clinic . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

233. Does Segwaelane Clinic offer formula milk for babies?

Answer:

Formula milk feeding is supported when medically indicated. Segwaelane Clinic follows national guidelines:

Formula feeding policies:

• Breastfeeding is recommended for most babies
• Formula feeding is supported when:
  • Mother is HIV-positive with high viral load (and chooses formula)
  • Mother is critically ill
  • Baby cannot breastfeed (cleft palate, metabolic conditions)
  • Mother chooses not to breastfeed (counselling provided)

What the facility provides:

• Formula for hospitalised babies – when needed
• Formula for discharged babies – in limited circumstances (varies by province)
• Feeding advice – safe preparation and storage

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For infant feeding advice at Segwaelane Clinic , speak to your midwife or call Supervising: Bojanala District Office +27 14 591 4000 .

234. Does Segwaelane Clinic offer newborn hearing screening?

Answer:

Newborn hearing screening detects hearing loss early, which is crucial for language development. Segwaelane Clinic may offer:

Hearing screening services based on facility level:

• Tertiary and Regional Hospitals: Often have universal newborn hearing screening programmes
• District Hospitals: May screen some babies (especially those with risk factors)
• CHCs and Clinics: May screen during 6-week check-ups or refer for testing

Screening methods:

• Otoacoustic emissions (OAE) – a quick, painless test
• Automated auditory brainstem response (AABR) – for more detailed screening

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Ask your midwife about newborn hearing screening at Segwaelane Clinic . Early detection is important. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

235. Does Segwaelane Clinic offer newborn blood spot screening?

Answer:

Newborn blood spot screening (heel prick test) detects rare but serious conditions. Segwaelane Clinic offers:

Screening tests:

• Phenylketonuria (PKU) – affects how the body processes protein
• Congenital hypothyroidism – thyroid hormone deficiency
• Galactosaemia – inability to process galactose (milk sugar)
• Other conditions – depending on provincial programmes

When it’s done:

• Usually between 48–72 hours after birth
• A few drops of blood from the baby’s heel onto a special card
• Sent to a laboratory for testing

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For newborn screening at Segwaelane Clinic , ensure your baby is tested before discharge. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

236. Does Segwaelane Clinic offer BCG vaccination for newborns?

Answer:

BCG vaccine protects against severe forms of tuberculosis (TB) and is given to all newborns in South Africa. Segwaelane Clinic offers:

BCG vaccination:

• Given at birth – ideally before discharge from the facility
• Given at clinics – for babies born at home or elsewhere
• Intradermal injection – a small blister on the upper arm

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What to expect:

• A small red bump appears after 2–6 weeks
• It may form a small ulcer and then heal, leaving a scar
• This is normal and shows the vaccine is working

If your baby was not vaccinated at birth, go to Segwaelane Clinic as soon as possible. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

237. Does Segwaelane Clinic offer vitamin K for newborns?

Answer:

Vitamin K prevents a rare but serious bleeding disorder in newborns (Vitamin K Deficiency Bleeding). Segwaelane Clinic offers:

Vitamin K administration:

• Given at birth – as an injection into the baby’s thigh
• Oral vitamin K – may be used in some facilities (multiple doses needed)
• Routine for all newborns – recommended by the Department of Health

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Vitamin K is safe and effective. Ask your midwife about vitamin K for your baby at Segwaelane Clinic . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

238. Does Segwaelane Clinic offer circumcision for newborns?

Answer:

Newborn circumcision may be offered for medical, cultural, or religious reasons. Segwaelane Clinic may offer:

Newborn circumcision services based on facility level:

• Hospitals: May offer circumcision for medical reasons (phimosis, recurrent infections) or on request (policies vary)
• CHCs and Clinics: Generally do not offer newborn circumcision
• Jewish and Muslim communities: May have their own practitioners for religious circumcision

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you want your newborn son circumcised, discuss with your doctor at Segwaelane Clinic during pregnancy or soon after birth. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

239. Does Segwaelane Clinic offer newborn resuscitation training for parents?

Answer:

Newborn resuscitation training teaches parents what to do if their baby stops breathing. Segwaelane Clinic may offer:

Training opportunities:

• Parent education – during antenatal classes
• Postnatal education – before discharge
• One-on-one teaching – by midwives or nurses

What you may learn:

• Recognising when a baby is not breathing
• Clearing the airway
• Giving rescue breaths
• When to call for help

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Ask your midwife at Segwaelane Clinic about newborn resuscitation training. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

240. Does Segwaelane Clinic offer baby massage classes?

Answer:

Baby massage can promote bonding, relaxation, and development. Segwaelane Clinic may offer:

Baby massage services:

• Antenatal classes – sometimes include baby massage
• Postnatal groups – at some facilities or community centres
• One-on-one teaching – by midwives or nurses
• Referrals – to community baby massage programmes

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For baby massage information at Segwaelane Clinic , ask your midwife or call Supervising: Bojanala District Office +27 14 591 4000 .

241. Does Segwaelane Clinic offer developmental screening for children?

Answer:

Developmental screening checks whether children are reaching important milestones. Segwaelane Clinic offers:

Developmental screening services:

• Regular checks – at well-baby clinics (6 weeks, 10 weeks, 14 weeks, 9 months, 18 months, 3 years, 5 years)
• Milestone assessment – checking:
  • Gross motor skills (sitting, crawling, walking)
  • Fine motor skills (grasping, drawing)
  • Language and communication
  • Social and emotional development
• Referrals – for children with developmental delays
• Early intervention programmes – where available

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional child health services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For developmental screening, bring your child’s Road-to-Health card to every visit. Call Supervising: Bojanala District Office +27 14 591 4000 for clinic days.

242. Does Segwaelane Clinic offer early intervention for developmental delays?

Answer:

Early intervention helps children with developmental delays reach their full potential. Segwaelane Clinic may offer:

Early intervention services:

• Physiotherapy – for motor delays
• Occupational therapy – for fine motor and sensory difficulties
• Speech therapy – for communication delays
• Hearing and vision services – for sensory impairments
• Parent guidance and training
• Referrals – to specialised early intervention centres

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you are concerned about your child’s development, speak to a nurse or doctor at Segwaelane Clinic as soon as possible. Early intervention is most effective when started early. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

243. Does Segwaelane Clinic offer autism screening?

Answer:

Autism spectrum disorder (ASD) affects communication and behaviour. Segwaelane Clinic may offer:

Autism screening services:

• Developmental surveillance – at routine child health visits
• Screening tools – such as M-CHAT (for toddlers)
• Referrals – for formal diagnostic assessment (at regional/tertiary hospitals or specialised centres)
• Parent guidance – support and information

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Red flags for autism:

• No babbling by 12 months
• No pointing or waving by 12 months
• No single words by 16 months
• Loss of language or social skills at any age
• Poor eye contact
• Repetitive behaviours

If you have concerns, speak to your doctor at Segwaelane Clinic . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

244. Does Segwaelane Clinic offer ADHD assessment and treatment?

Answer:

Attention Deficit Hyperactivity Disorder (ADHD) affects concentration and behaviour. Segwaelane Clinic may offer:

ADHD services:

• Assessment – by doctors, paediatricians, or mental health professionals
• Medication management – stimulant and non-stimulant medications
• Behavioural therapy – for children and families
• School support – liaising with teachers
• Referrals – to paediatricians or child psychiatrists

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional mental health services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For ADHD assessment at Segwaelane Clinic , speak to your doctor or school nurse. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

245. Does Segwaelane Clinic offer school entry health assessments?

Answer:

School entry health assessments ensure children are ready for school. Segwaelane Clinic offers:

School health services:

• Vision screening
• Hearing screening
• Growth monitoring (height, weight, BMI)
• Immunisation checks – ensuring all vaccines are up to date
• Dental checks – where available
• Developmental screening
• Health education

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

These assessments are usually done at school by school health teams, or you can visit Segwaelane Clinic before school starts. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

246. Does Segwaelane Clinic offer vision screening for school children?

Answer:

Vision problems can affect learning. Segwaelane Clinic offers:

Vision screening services:

• School health programmes – vision screening at schools
• Facility-based screening – at well-baby clinics and child health visits
• Referrals – for further assessment (optometry or ophthalmology)

What is screened:

• Visual acuity (how well the child sees)
• Squint (strabismus)
• Colour vision (where relevant)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If your child is struggling at school, squinting, or complaining of headaches, have their vision checked at Segwaelane Clinic . Call Supervising: Bojanala District Office +27 14 591 4000 for clinic days.

247. Does Segwaelane Clinic offer hearing screening for school children?

Answer:

Hearing problems can affect speech, learning, and behaviour. Segwaelane Clinic offers:

Hearing screening services:

• School health programmes – hearing screening at schools
• Facility-based screening – at child health visits
• Referrals – for audiology assessment

Warning signs:

• Not responding to sounds
• Turning up TV volume high
• Speech delay
• Poor school performance
• Ear infections

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have concerns about your child’s hearing, visit Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 for an appointment.

248. Does Segwaelane Clinic offer dental screening for school children?

Answer:

Dental health is important for overall health and learning. Segwaelane Clinic may offer:

Dental screening services:

• School health programmes – dental screening at schools
• Facility-based dental clinics – at hospitals and some CHCs
• Fluoride varnish – in some programmes
• Oral health education

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For dental screening at Segwaelane Clinic , check if there is a dental clinic or school health programme. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

249. Does Segwaelane Clinic offer immunisations for school children?

Answer:

School-aged children need booster vaccinations. Segwaelane Clinic offers:

School immunisations:

• Grade 5 (9-10 years): Td (tetanus-diphtheria) booster
• Grade 8 (12-13 years): Td booster
• HPV vaccine – for girls in Grade 4 (9-10 years) – two doses
• School health programmes – vaccines given at school
• Catch-up vaccines – at the facility if missed at school

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full immunisation schedule:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

If your child missed school immunisations, visit Segwaelane Clinic to catch up. Bring their Road-to-Health card. Call Supervising: Bojanala District Office +27 14 591 4000 for clinic days.

250. Does Segwaelane Clinic offer deworming for school children?

Answer:

Deworming treats intestinal worms, which can affect nutrition and school performance. Segwaelane Clinic offers:

Deworming services:

• School health programmes – mass deworming at schools (usually once or twice a year)
• Facility-based deworming – at child health visits
• Treatment – mebendazole or albendazole tablets

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If your child has not been dewormed at school, you can visit Segwaelane Clinic for deworming. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

251. Does Segwaelane Clinic offer nutritional support for school children?

Answer:

Good nutrition is essential for growth and learning. Segwaelane Clinic may offer:

Nutritional support services:

• Nutrition screening – height, weight, BMI
• Referrals – to school feeding schemes
• Nutrition education – for children and parents
• Vitamin and mineral supplements – for children with deficiencies
• Referrals – to dietitians for specialised advice

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For nutritional support at Segwaelane Clinic , speak to a nurse or dietitian. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

252. Does Segwaelane Clinic offer youth-friendly health services?

Answer:

Youth-friendly health services are designed to be accessible and acceptable to adolescents. Segwaelane Clinic offers:

Youth-friendly services:

• Confidential consultations – privacy respected
• Non-judgmental staff – trained to work with young people
• Extended hours – in some facilities
• Peer education and support
• Youth drop-in centres – at some facilities

Services for young people include:

• Sexual and reproductive health
• HIV testing and counselling
• Contraception
• Mental health support
• Substance abuse counselling
• General health care

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For youth-friendly services at Segwaelane Clinic , look for dedicated youth times or ask at reception. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

253. Does Segwaelane Clinic offer confidential HIV testing for teens?

Answer:

Yes, teens can access confidential HIV testing at Segwaelane Clinic without parental consent.

HIV testing for adolescents:

• Confidential service – results and counselling are private
• Rapid testing – results in 15–20 minutes
• Pre-test and post-test counselling
• Referrals – for treatment if needed (ART)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Age of consent:

• Children 12 years and older can consent to HIV testing without parental permission
• Children under 12 may be tested with parental consent or if deemed in their best interest

If you are a teen and want to test for HIV, visit Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 for more information.

254. Does Segwaelane Clinic offer contraception for teens?

Answer:

Yes, teens can access contraception at Segwaelane Clinic confidentially.

Contraceptive options for teens:

• Condoms – male and female (free)
• Contraceptive pills – daily oral contraceptives
• Injectables – Depo-Provera, Nur-Isterate (every 2–3 months)
• Implants – Implanon (lasts 3 years)
• IUDs – intrauterine devices (long-acting)
• Emergency contraception – morning-after pill

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Services are confidential – you do not need parental consent. Staff will provide information to help you choose the right method. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

255. Does Segwaelane Clinic offer pregnancy testing for teens?

Answer:

Yes, teens can access pregnancy testing at Segwaelane Clinic confidentially.

Pregnancy testing services:

• Urine pregnancy test – free, results in minutes
• Confidential counselling – options counselling if needed
• Referrals – for antenatal care, termination of pregnancy (where legal), or social support
• Information – about pregnancy, parenting, and support services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you think you might be pregnant, visit Segwaelane Clinic as soon as possible. Early antenatal care is important for a healthy pregnancy. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

256. Does Segwaelane Clinic offer STI testing for teens?

Answer:

Yes, teens can access STI testing and treatment at Segwaelane Clinic confidentially.

STI services for teens:

• Confidential testing – for common STIs (syphilis, gonorrhoea, chlamydia, trichomonas)
• Syndromic management – treatment based on symptoms
• Partner notification – advice on informing partners
• Free condoms
• HIV testing – offered alongside STI services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have symptoms (discharge, sores, pain, itching) or have had unprotected sex, get tested at Segwaelane Clinic . Early treatment prevents complications. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

257. Does Segwaelane Clinic offer mental health support for teens?

Answer:

Mental health problems are common in teens. Segwaelane Clinic offers:

Mental health services for adolescents:

• Confidential counselling – for depression, anxiety, stress
• Medication management – where needed
• Substance abuse support
• Suicide prevention – crisis intervention
• Referrals – to specialised adolescent mental health services
• Support groups – where available

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional mental health services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

If you are struggling emotionally, reach out to Segwaelane Clinic . You can also call the SADAG Teen Helpline: 0800 12 13 14 or SMS 31393.

258. Does Segwaelane Clinic offer substance abuse support for teens?

Answer:

Substance abuse is a serious concern for some teens. Segwaelane Clinic offers:

Substance abuse services for adolescents:

• Confidential counselling – one-on-one support
• Referrals – to specialised adolescent treatment programmes
• Family support – helping parents and siblings
• School liaison – working with schools
• Relapse prevention

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you or a friend needs help with substance abuse, talk to a nurse, doctor, or social worker at Segwaelane Clinic . Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

You can also call the SANCA Helpline: 086 147 2622 .

259. Does Segwaelane Clinic offer nutrition advice for teens?

Answer:

Good nutrition is important for growing teens. Segwaelane Clinic offers:

Nutrition services for adolescents:

• Healthy eating advice – balanced diet information
• Weight management support – for underweight or overweight teens
• Eating disorder screening – anorexia, bulimia, binge eating
• Iron and folate supplements – for anaemia (especially in girls)
• Referrals – to dietitians

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For nutrition advice at Segwaelane Clinic , speak to a nurse or dietitian. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

260. Does Segwaelane Clinic offer life skills education for teens?

Answer:

Life skills education helps teens make healthy choices. Segwaelane Clinic may offer:

Life skills programmes:

• Peer education groups
• Workshops – on topics like:
  • Sexual health and relationships
  • HIV prevention
  • Substance abuse prevention
  • Communication skills
  • Decision making
  • Goal setting
• School outreach – working with schools
• Youth clubs – at some facilities

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For life skills programmes at Segwaelane Clinic , ask a youth-friendly service provider or call Supervising: Bojanala District Office +27 14 591 4000 .

261. Does Segwaelane Clinic offer men’s health services?

Answer:

Men’s health services are available at many public healthcare facilities. Segwaelane Clinic may offer:

Men’s health services:

• General medical consultations – for acute and chronic conditions
• HIV testing and counselling – confidential services
• STI screening and treatment
• Chronic disease management – hypertension, diabetes, heart disease
• Prostate health – screening and advice
• Testicular examinations – where indicated
• Voluntary Medical Male Circumcision (VMMC) – at selected facilities
• Mental health support – counselling for depression, anxiety, stress

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional men’s health services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

Some larger facilities have dedicated men’s health clinics or sections within the facility . For men’s health services at Segwaelane Clinic , ask at reception or call Supervising: Bojanala District Office +27 14 591 4000 .

262. Does Segwaelane Clinic offer prostate cancer screening?

Answer:

Prostate cancer screening helps detect cancer early when treatment is most effective. Segwaelane Clinic may offer:

Prostate cancer screening services:

• PSA (Prostate-Specific Antigen) blood test – a simple blood test
• Digital rectal examination (DRE) – performed by a doctor
• Risk assessment – based on age, family history, and symptoms
• Referrals – for further investigation if screening is abnormal

Who should consider screening:

• Men over 40 with a family history of prostate cancer
• Men over 45 with symptoms (urinary problems, blood in urine)
• Men over 50 – discuss with your doctor

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For prostate cancer screening at Segwaelane Clinic , speak to a doctor or nurse. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

263. Does Segwaelane Clinic offer testicular cancer screening?

Answer:

Testicular cancer is most common in younger men (15–35 years). Segwaelane Clinic offers:

Testicular cancer services:

• Testicular examination – by a doctor or nurse
• Testicular self-examination education – teaching you how to check yourself
• Ultrasound – for lumps or abnormalities (at hospitals)
• Referrals – for further investigation and treatment

Warning signs:

• A lump or swelling in the testicle
• Heaviness or ache in the scrotum
• Change in size or shape of a testicle

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you notice any changes, see a doctor at Segwaelane Clinic as soon as possible. Testicular cancer is highly treatable when caught early. Call Supervising: Bojanala District Office +27 14 591 4000 for an appointment.

264. Does Segwaelane Clinic offer erectile dysfunction treatment?

Answer:

Erectile dysfunction (ED) is common and treatable. Segwaelane Clinic offers:

ED treatment services:

• Medical assessment – identifying underlying causes (diabetes, hypertension, hormonal issues, psychological factors)
• Lifestyle advice – diet, exercise, smoking cessation, alcohol reduction
• Medication – where appropriate (may require specialist prescription)
• Referrals – to urologists or psychologists if needed

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

ED can be a sign of other health problems like heart disease or diabetes. It’s important to see a doctor. For ED treatment at Segwaelane Clinic , speak to a doctor confidentially. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

265. Does Segwaelane Clinic offer low testosterone treatment?

Answer:

Low testosterone (low T) can cause fatigue, low libido, and other symptoms. Segwaelane Clinic may offer:

Testosterone services:

• Assessment – reviewing symptoms and risk factors
• Blood tests – to measure testosterone levels
• Treatment – testosterone replacement therapy (at hospitals with specialists)
• Referrals – to endocrinologists or urologists

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For low testosterone concerns at Segwaelane Clinic , speak to your doctor. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

266. Does Segwaelane Clinic offer vasectomy (male sterilisation)?

Answer:

Vasectomy is a permanent form of male contraception. Segwaelane Clinic may offer:

Vasectomy services based on facility level:

• Hospitals: Some offer vasectomy services in surgical or urology departments
• CHCs and Clinics: Generally do not offer vasectomy; may refer to hospitals
• Outreach services: Some provinces have mobile vasectomy services

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

What vasectomy involves:

• Minor surgical procedure
• Local anaesthetic
• Quick recovery
• Does not affect sexual function
• Requires follow-up semen analysis to confirm effectiveness

For vasectomy at Segwaelane Clinic , speak to your doctor or call Supervising: Bojanala District Office +27 14 591 4000 . Counselling is provided to ensure you understand it is permanent.

267. Does Segwaelane Clinic offer advanced women’s health services?

Answer:

Advanced women’s health services address complex gynaecological and obstetric conditions. Segwaelane Clinic may offer:

Advanced women’s health services based on facility level:

• Tertiary and Regional Hospitals: Offer specialist services including:
  • Gynaecological surgery (hysterectomy, myomectomy)
  • High-risk obstetric care
  • Gynaecological oncology (cancer surgery)
  • Urogynaecology (pelvic floor disorders)
  • Reproductive medicine and fertility services
• District Hospitals: Offer basic gynaecological services and refer complex cases
• CHCs and Clinics: Provide primary women’s health and refer to hospitals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full women’s health services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

For advanced women’s health services at Segwaelane Clinic , you need a referral from a clinic or CHC. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

268. Does Segwaelane Clinic offer fertility services?

Answer:

Fertility services help couples who are unable to conceive. Segwaelane Clinic may offer:

Fertility services based on facility level:

• Tertiary Hospitals: Some have fertility clinics offering:
  • Fertility assessment and testing
  • Ovulation induction
  • Intrauterine insemination (IUI)
  • In-vitro fertilisation (IVF) – at selected facilities 
• Regional and District Hospitals: May offer basic fertility assessment and refer to tertiary centres
• CHCs and Clinics: Can provide initial assessment and referral

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

In South Africa, public IVF services are available at only five facilities nationally, including Nelson Mandela Academic Hospital in Mthatha . Costs in public facilities are much lower than private sector (around R35,000 per cycle compared to R80,000–R100,000 privately) .

For fertility services at Segwaelane Clinic , speak to your doctor. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

269. Does Segwaelane Clinic offer IVF (in-vitro fertilisation)?

Answer:

IVF (in-vitro fertilisation) helps couples with infertility have children. Segwaelane Clinic may offer:

IVF services based on facility level:

• Selected Tertiary Hospitals: Only a few public hospitals in South Africa offer IVF, including:
  • Nelson Mandela Academic Hospital (Mthatha, Eastern Cape) – opened 2026 
  • Other facilities in Gauteng, Western Cape, KwaZulu-Natal, and Free State
• Most facilities: Do not offer IVF; refer to specialised centres

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Cost in public sector: Approximately R35,000 per cycle (compared to R80,000–R100,000 in private) 

Age limits:

• Using own eggs: up to age 40
• Using donor eggs: up to age 47 

For IVF services, you need a referral from a specialist. Call Supervising: Bojanala District Office +27 14 591 4000 to find out if this facility offers IVF or can refer you.

270. Does Segwaelane Clinic offer fertility testing for couples?

Answer:

Fertility testing helps identify reasons for difficulty conceiving. Segwaelane Clinic may offer:

Fertility testing services:

• For women:
  • Hormone testing (blood tests)
  • Ovulation assessment
  • Ultrasound (follicle tracking, checking uterus and ovaries)
  • Hysterosalpingogram (HSG) – checking fallopian tubes (at hospitals)
• For men:
  • Semen analysis
  • Hormone testing
  • Testicular examination

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For fertility testing at Segwaelane Clinic , speak to your doctor. Both partners should be assessed. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

271. Does Segwaelane Clinic offer menopause services?

Answer:

Menopause is a natural transition for women, usually around age 45–55. Segwaelane Clinic offers:

Menopause services:

• Symptom management – hot flushes, night sweats, mood changes, vaginal dryness
• Hormone replacement therapy (HRT) – where appropriate (discuss risks and benefits)
• Bone health assessment – osteoporosis risk
• Lifestyle advice – diet, exercise, calcium and vitamin D
• Cardiovascular health – monitoring blood pressure, cholesterol
• Counselling and support

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For menopause care at Segwaelane Clinic , speak to a doctor or nurse. Call Supervising: Bojanala District Office +27 14 591 4000 for an appointment.

272. Does Segwaelane Clinic offer HRT (hormone replacement therapy)?

Answer:

Hormone replacement therapy (HRT) relieves menopause symptoms by replacing hormones that decline during menopause. Segwaelane Clinic may offer:

HRT services:

• Assessment – discussing symptoms and medical history
• Prescribing HRT – where appropriate (tablets, patches, gels)
• Monitoring – regular check-ups to assess benefits and risks
• Alternatives – non-hormonal options for symptom relief

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

HRT is not suitable for everyone. Your doctor at Segwaelane Clinic will discuss the risks and benefits based on your individual situation. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

273. Does Segwaelane Clinic offer endometriosis treatment?

Answer:

Endometriosis is a condition where tissue similar to the uterine lining grows outside the uterus, causing pain and infertility. Segwaelane Clinic may offer:

Endometriosis services based on facility level:

• Hospitals: Can diagnose and treat endometriosis, including:
  • Laparoscopy (keyhole surgery) for diagnosis and treatment
  • Pain management
  • Hormonal treatments
  • Fertility support
• CHCs and Clinics: Can provide initial assessment, pain management, and referral

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For endometriosis care at Segwaelane Clinic , speak to your doctor. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

274. Does Segwaelane Clinic offer PCOS treatment?

Answer:

Polycystic Ovary Syndrome (PCOS) affects hormones, periods, and fertility. Segwaelane Clinic offers:

PCOS services:

• Diagnosis – based on symptoms, blood tests, and ultrasound
• Symptom management – irregular periods, acne, excess hair growth
• Metformin – to improve insulin resistance
• Fertility treatment – ovulation induction (at hospitals)
• Lifestyle advice – diet and exercise for weight management
• Long-term health monitoring – diabetes and cardiovascular risk

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For PCOS management at Segwaelane Clinic , speak to your doctor. Call Supervising: Bojanala District Office +27 14 591 4000 for an appointment.

275. Does Segwaelane Clinic offer uterine fibroid treatment?

Answer:

Uterine fibroids are non-cancerous growths in the uterus that can cause pain and heavy bleeding. Segwaelane Clinic may offer:

Fibroid treatment options:

• Monitoring – for small, asymptomatic fibroids
• Medication – to manage symptoms (pain relief, hormonal treatments)
• Myomectomy – surgical removal of fibroids (preserves uterus)
• Hysterectomy – removal of uterus (for severe cases)
• Uterine artery embolisation – at specialised centres

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For fibroid treatment at Segwaelane Clinic , you need a referral to a gynaecologist. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

276. Does Segwaelane Clinic offer pelvic floor physiotherapy?

Answer:

Pelvic floor physiotherapy helps with bladder and bowel control problems and pelvic pain. Segwaelane Clinic may offer:

Pelvic floor services:

• Assessment – by physiotherapists trained in women’s health
• Pelvic floor exercises – strengthening weak pelvic floor muscles
• Biofeedback – using sensors to improve muscle control
• Electrical stimulation – for severe weakness
• Bladder training – for overactive bladder
• Advice – for prolapse and incontinence

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For pelvic floor physiotherapy at Segwaelane Clinic , you need a referral from a doctor. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

277. Does Segwaelane Clinic offer STI testing?

Answer:

STI testing is available at all public healthcare facilities. Segwaelane Clinic offers:

STI testing services:

• Confidential testing – for common STIs including:
  • Syphilis
  • Gonorrhoea
  • Chlamydia
  • Trichomonas
  • HIV
• Syndromic management – treatment based on symptoms
• Partner notification – advice on informing partners
• Free condoms
• Counselling – before and after testing

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full STI services:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

If you have symptoms (discharge, sores, pain, itching) or have had unprotected sex, get tested at Segwaelane Clinic . Testing is free and confidential. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

278. Does Segwaelane Clinic offer free condoms?

Answer:

Yes, free condoms are available at all public healthcare facilities in South Africa. Segwaelane Clinic provides:

Free condom services:

• Male condoms – various brands (e.g., Choice, Lovers Plus)
• Female condoms – where available
• Condom dispensers – in waiting areas and toilets
• Bulk collection – you can take multiple packs
• Demonstration and advice – correct use

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

You do not need to see a nurse or doctor to get condoms – they are freely available. Just ask at reception or help yourself from dispensers. For more information, call Supervising: Bojanala District Office +27 14 591 4000 .

279. Does Segwaelane Clinic offer HPV vaccination for adults?

Answer:

HPV vaccination prevents cervical cancer and genital warts. Segwaelane Clinic may offer:

HPV vaccination services:

• School-based vaccination – for girls in Grade 4 (9–10 years) – two doses
• Catch-up vaccination – for older girls and young women (up to age 26 in some programmes)
• Private vaccination – adults can access HPV vaccines at private pharmacies or travel clinics (cost involved)

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Public sector HPV vaccination is primarily for young girls through school health programmes. If you are an adult wanting HPV vaccination, discuss with your doctor at Segwaelane Clinic or visit a private provider. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

280. Does Segwaelane Clinic offer gender-based violence support?

Answer:

Gender-based violence (GBV) support is available at many public healthcare facilities. Segwaelane Clinic offers:

GBV support services:

• Medical care – treatment of injuries
• PEP (Post-Exposure Prophylaxis) – to prevent HIV after sexual assault (must start within 72 hours)
• Emergency contraception – morning-after pill
• STI prophylaxis – preventative treatment
• Counselling – psychological support
• Forensic examination – by trained professionals (for evidence collection)
• Referrals – to Thuthuzela Care Centres, social workers, police, and shelters
• Legal support – information on your rights

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you have experienced gender-based violence, go to Segwaelane Clinic immediately. Do not wash or change clothes if possible. You can also call the GBV Command Centre 24-hour helpline: 0800 428 428 or 120 786# from any cellphone.

281. How do I register as a patient at Segwaelane Clinic?

Answer:

Registering as a patient at Segwaelane Clinic is usually straightforward. Here’s what you need to do:

Step 1: Visit the facility during operating hours

Step 2: Go to the reception or admissions area
Tell the staff you want to register as a patient.

Step 3: Bring the following documents:

• Your South African ID book or smart ID card (South Africa ID)
• Proof of address (e.g., municipal bill, rental agreement, affidavit)
• Clinic card / hospital card from your previous facility (if you have one)
• Proof of income / payslip (for means testing for hospital fees)
• Medical aid card (if you belong to a medical scheme)

Step 4: Complete registration forms
Staff will help you if needed.

Step 5: Receive your facility card/file number
Keep this safe – you’ll need it for future visits.

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about registration, call Supervising: Bojanala District Office +27 14 591 4000 .

282. How do I get my clinic card or hospital card at Segwaelane Clinic?

Answer:

Your clinic card (also called Road-to-Health card for children, or hospital card for adults) is your medical record at Segwaelane Clinic .

To get a clinic card:

1. Register as a patient (see Question 281)
2. See a nurse or doctor for your first consultation
3. You will be issued a card with your file number and details

If you lose your card:

• Go to Segwaelane Clinic and ask for a replacement
• Bring your ID document
• There may be a small replacement fee (varies by facility)
• Staff will issue a new card and link it to your file

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Always bring your clinic card to every visit. It helps staff provide continuity of care. Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

283. How do I access my medical records at Segwaelane Clinic?

Answer:

You have the right to access your medical records under the National Health Act and the Protection of Personal Information Act (POPIA). To access your records at Segwaelane Clinic :

Step 1: Make a formal request

• Go to the medical records department or health information management office
• Ask for a records access request form
• Complete the form with your details and what information you need

Step 2: Provide identification

• Bring your ID document (South Africa ID or smart ID card)
• Your clinic card or hospital card (if available)

Step 3: Pay any applicable fee

• There may be a small administrative fee for copies
• Fees are regulated by the Department of Health

Step 4: Collect your records

• Processing may take a few days to a few weeks
• You will be notified when records are ready

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about medical records at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

284. How do I update my personal details at Segwaelane Clinic?

Answer:

Keeping your personal details up to date ensures you receive important communications and correct billing. To update your details at Segwaelane Clinic :

What can be updated:

• Address
• Phone number
• Next of kin / emergency contact
• Medical aid details
• Name change (requires supporting documents)

What to bring:

• Your ID document (South Africa ID or smart ID card)
• Your clinic card / hospital card
• Proof of new address (if changing address)
• Marriage certificate / divorce decree (if changing name)
• New medical aid card (if changing schemes)

Where to go:

• Visit the reception or admissions office at Segwaelane Clinic
• Tell staff you need to update your details
• Complete any required forms

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information, call Supervising: Bojanala District Office +27 14 591 4000 .

285. How do I transfer my medical records to another facility?

Answer:

If you are moving or want to change healthcare providers, you can transfer your medical records. To transfer records from Segwaelane Clinic :

Step 1: Visit your new facility first

• Register as a patient at the new facility
• Get their details (name, address, contact person)

Step 2: Request records transfer from Segwaelane Clinic

• Go to the medical records department
• Complete a records release form
• Provide details of the new facility
• Bring your ID document

Step 3: Pay any fees

• There may be a small administrative fee

Step 4: Wait for transfer

• Records may be sent by post, courier, or you may collect and deliver them yourself
• Processing can take several weeks

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about records transfer at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

286. How do I get a medical certificate from Segwaelane Clinic?

Answer:

Medical certificates are provided when you are too ill to work or study. To get a medical certificate at Segwaelane Clinic :

When you can get a certificate:

• After a consultation with a nurse or doctor
• For time off work due to illness
• For sick leave from school or university
• For medical appointments during work hours (some employers require proof)

What to do:

1. See a healthcare provider at Segwaelane Clinic for your condition
2. Request a certificate at the end of your consultation
3. Check the certificate details – your name, dates, and duration of illness should be correct

Cost:

• Medical certificates are usually free at public facilities
• There may be a small administrative fee in some cases

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about medical certificates, call Supervising: Bojanala District Office +27 14 591 4000 .

287. How do I get a referral letter from Segwaelane Clinic?

Answer:

A referral letter is needed to access higher levels of care (e.g., from a clinic to a hospital, or from a district hospital to a regional hospital). To get a referral at Segwaelane Clinic :

Step 1: See a healthcare provider

• Explain your health problem
• The nurse or doctor will assess you

Step 2: If referral is needed

• The provider will write a referral letter
• The letter explains your condition, what has been done, and why you need referral

Step 3: Take the referral to the next facility

• Bring your ID document
• Bring your clinic card / hospital card
• Bring the referral letter

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

You generally need a referral for specialist care or hospital admission (except emergencies). For more information about referrals at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

288. How do I apply for a disability grant through Segwaelane Clinic?

Answer:

Disability grants provide financial support for people with disabilities who cannot work. Segwaelane Clinic can help with:

Steps to apply for a disability grant:

Step 1: Medical assessment at Segwaelane Clinic

• See a doctor at Segwaelane Clinic for a full medical assessment
• The doctor will complete a medical report (part of the application)

Step 2: Collect required documents

• Your ID document (South Africa ID or smart ID card)
• The completed medical report
• Proof of income (if any)
• Proof of residence

Step 3: Visit SASSA office

• Take your documents to your nearest SASSA (South African Social Security Agency) office
• A social worker at Segwaelane Clinic can help with the process

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Additional social services:
Wound care; Minor procedures; Medication dispensing; Nutrition counselling; Health education; Community outreach; Referral to hospitals and specialists

For help with disability grant applications, speak to a social worker at Segwaelane Clinic or call Supervising: Bojanala District Office +27 14 591 4000 .

289. How do I apply for a child support grant through Segwaelane Clinic?

Answer:

Child support grants help caregivers provide for children’s basic needs. Segwaelane Clinic can assist with:

Steps to apply for a child support grant:

Step 1: Get your child’s documents in order

• Child’s birth certificate
• Child’s immunisation card / Road-to-Health card
• Your ID document

Step 2: Visit Segwaelane Clinic

• The facility can provide:
  • Birth certificate (if not yet issued – refer to Home Affairs)
  • Immunisation records (if needed)
  • Social worker support – assistance with the application

Step 3: Visit SASSA office

• Take all documents to your nearest SASSA office
• A social worker at Segwaelane Clinic can help with referrals

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For child support grant assistance at Segwaelane Clinic , speak to a social worker or call Supervising: Bojanala District Office +27 14 591 4000 .

290. How do I get a death certificate from Segwaelane Clinic?

Answer:

When a death occurs at Segwaelane Clinic or is brought to the facility, the following process applies:

For deaths occurring at the facility:

1. Medical certificate of cause of death – completed by the doctor who attended the deceased
2. Death certificate – issued by the Department of Home Affairs (not the facility)
3. Burial order – issued by Home Affairs, required for burial

For deaths occurring elsewhere:

• The body must be brought to a facility with a mortuary for examination
• A doctor will issue a medical certificate of cause of death

What families need to do:

1. Collect the medical certificate of cause of death from Segwaelane Clinic
2. Take it to the Department of Home Affairs to register the death and obtain a death certificate
3. Collect the burial order from Home Affairs

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about death certificates at Segwaelane Clinic , ask a social worker or call Supervising: Bojanala District Office +27 14 591 4000 .

291. What are my rights as a patient at Segwaelane Clinic?

Answer:

All patients at Segwaelane Clinic are protected by the Patients’ Rights Charter , which outlines your rights and responsibilities.

Your rights as a patient include:

• Right to healthcare – access to healthcare services
• Right to information – about your condition, treatment options, and costs
• Right to informed consent – you must agree to treatment
• Right to confidentiality – your medical information is private
• Right to dignity – respectful treatment
• Right to participate in decisions – about your care
• Right to complain – if you are unhappy with services
• Right to a second opinion – you can ask for another doctor’s opinion
• Right to continuity of care – ongoing treatment and follow-up

Your responsibilities:

• Provide accurate information
• Follow treatment advice
• Respect staff and other patients
• Keep appointments or cancel in advance

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

The Patients’ Rights Charter should be displayed at Segwaelane Clinic . For more information, ask at reception or call Supervising: Bojanala District Office +27 14 591 4000 .

292. How do I give feedback about Segwaelane Clinic?

Answer:

Your feedback helps improve services at Segwaelane Clinic . You can give feedback in several ways:

1. Suggestion box

• Located near the reception or waiting area
• Write your comment and drop it in

2. Compliments or complaints book

• Ask at reception for the feedback book
• Write your comment – include your name and contact details if you want a response

3. Patient liaison officer

• Ask to speak to the patient liaison officer or customer care officer
• They can record your feedback and address concerns

4. Facility manager

• You can request to speak to the facility manager (clinic manager or hospital CEO)
• For serious concerns, this is appropriate

5. Online feedback

• Some facilities have online feedback forms (check if available)

6. District or provincial office

• If your concern is not resolved, you can contact the North West health department

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about giving feedback at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

293. How do I find out about waiting times at Segwaelane Clinic?

Answer:

Waiting times at Segwaelane Clinic vary depending on the day, time, and service needed.

General guidance:

• Busiest times: Mondays and Fridays, month-end, after public holidays
• Quietest times: Mid-week mornings (Tuesday–Thursday)
• Emergency unit: Patients are prioritised by urgency, not arrival time

Tips to reduce waiting time:

• Arrive 30–60 minutes before opening time
• Avoid month-end if possible
• Bring all required documents (ID, clinic card, referral letter)
• Book appointments if available
• For chronic medication, ask about the CCMDD programme

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For specific waiting time information, call Supervising: Bojanala District Office +27 14 591 4000 , but note that they cannot give exact times as they vary constantly.

294. Does Segwaelane Clinic have Wi-Fi for patients?

Answer:

Wi-Fi availability varies by facility. Segwaelane Clinic may have:

• Free Wi-Fi – at some larger hospitals (especially in waiting areas)
• Limited access – may require login or have time limits
• No Wi-Fi – many clinics and CHCs do not offer public Wi-Fi

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need internet access, ask at reception if Wi-Fi is available. Alternatively, use your mobile data. For more information, call Supervising: Bojanala District Office +27 14 591 4000 .

295. Does Segwaelane Clinic have TV in waiting areas?

Answer:

Some healthcare facilities provide TV in waiting areas for patient education and entertainment. Segwaelane Clinic may have:

• Health education TV – playing videos about health topics
• General TV – for entertainment while waiting
• No TV – many smaller facilities do not have TV

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

For more information about facilities at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

296. Does Segwaelane Clinic have vending machines or a canteen?

Answer:

Food and drink availability varies by facility size. Segwaelane Clinic may have:

• Vending machines – snacks and cold drinks (at larger facilities)
• Hospital canteen – meals for staff, patients, and visitors (at hospitals)
• Tuck shop – small shop selling snacks and essentials
• No facilities – smaller clinics may not have food/drink available

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you are spending a long time at the facility, it’s a good idea to bring your own water and snacks, especially at smaller clinics. For more information, call Supervising: Bojanala District Office +27 14 591 4000 .

297. Does Segwaelane Clinic have baby changing facilities?

Answer:

Baby changing facilities may be available at some healthcare facilities. Segwaelane Clinic may have:

• Baby change tables – in accessible toilets or dedicated baby care rooms (at larger facilities)
• Space to change baby – you can use a bench or clean area
• No dedicated facilities – at smaller clinics

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need to change your baby, ask a staff member for assistance. It’s always good to bring a changing mat with you. For more information, call Supervising: Bojanala District Office +27 14 591 4000 .

298. Does Segwaelane Clinic have translation services?

Answer:

South Africa has 11 official languages, and communication is essential for good healthcare. Segwaelane Clinic may offer:

Interpretation services:

• Staff interpreters – multilingual staff may help translate
• Family members – often used to assist with communication
• Telephonic interpretation – some facilities have access to phone-based interpretation services
• Language line – select facilities have access to professional interpreters

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

If you need an interpreter:

1. Inform the receptionist when you arrive
2. Tell the nurse or doctor your preferred language
3. Bring a family member or friend to assist if possible

For more information about language services at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

299. Is Segwaelane Clinic still offering COVID-19 services?

Answer:

COVID-19 services have evolved since the pandemic. Segwaelane Clinic may still offer:

Current COVID-19 services:

• COVID-19 testing – for symptomatic patients (availability may vary)
• COVID-19 vaccination – primary series and booster doses
• Treatment – for COVID-19 patients (at hospitals)
• Long COVID support – management of ongoing symptoms

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

To check current COVID-19 service availability at Segwaelane Clinic :

1. Call Supervising: Bojanala District Office +27 14 591 4000 and ask
2. Visit the facility during operating hours: 

   Clinic (Primary Care)

   Day	Operating Hours
   Monday	08:00 – 16:00
   Tuesday	08:00 – 16:00
   Wednesday	08:00 – 16:00
   Thursday	08:00 – 16:00
   Friday	08:00 – 16:00
   Saturday	Closed
   Sunday	Closed

3. Check the National Department of Health website for updates

Vaccination is still recommended for vulnerable groups and those who have not yet been vaccinated.

300. Where can I find the latest updates about Segwaelane Clinic?

Answer:

To stay informed about Segwaelane Clinic , including any changes to services, hours, or COVID-19 protocols, use these sources:

1. Official sources:

• North West Department of Health website
• National Department of Health website
• Official social media accounts (Twitter/Facebook) of the provincial health department

2. Contact the facility directly:

• Phone: Supervising: Bojanala District Office +27 14 591 4000
• Visit: Segwaelane Location , Segwaelane , Brits , Madibeng Local Municipality , North West

3. This website (infogov.co.za):

• We regularly update our information, but always verify with official sources before visiting

4. Local news:

• Community radio stations and local newspapers often announce service changes

Core services at this facility include:
General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing

Full service details:

General Practice & Primary Care Services

• General medical consultations and examinations for all ages
• Diagnosis and treatment of acute illnesses (flu, infections, minor ailments)
• Chronic disease management (HIV, AIDS, TB, diabetes, hypertension, asthma, epilepsy, mental health conditions)
• Primary healthcare services for the whole family
• Health screening and wellness checks
• Specialist referrals to hospitals and healthcare facilities
• Telephone health advice and consultations
• Travel health advice and vaccinations
• School health services and screenings
• Employee health and wellness programs

Maternal & Child Health Services

• Antenatal care and pregnancy monitoring throughout pregnancy
• Postnatal care for mothers and newborns after delivery
• Family planning services (contraceptive pills, injections, IUDs, implants)
• Emergency contraceptive services (morning-after pill)
• Immunizations and vaccinations for children (EPI schedule)
• Adult vaccinations (flu, tetanus, HPV, COVID-19)
• Growth monitoring and nutritional assessment for children
• Cervical cancer screening (Pap smears, VIA – Visual Inspection with Acetic Acid)
• PMTCT (Prevention of Mother-to-Child Transmission of HIV)
• Breastfeeding support, education, and counseling
• Child health services (under-5 clinic, road-to-health card)
• Vitamin A supplementation for children
• Deworming programs for children

HIV & TB Services

• HIV testing and counseling (HTS, VCT, rapid testing)
• ART (Antiretroviral Therapy) initiation, management, and monitoring
• TB screening, testing, sputum collection, and treatment
• TB contact tracing and prophylactic treatment
• Prevention of Mother-to-Child Transmission (PMTCT)
• STI (Sexually Transmitted Infection) screening and treatment
• Adherence support groups and counseling
• Nutritional support for HIV/TB patients
• Pre-exposure prophylaxis (PrEP) for HIV prevention
• Post-exposure prophylaxis (PEP) for HIV prevention

Communicable & Non-Communicable Diseases

• STI treatment and syndromic management
• COVID-19 testing, vaccination, and management
• Expanded Programme on Immunization (EPI)
• Outbreak response, surveillance, and contact tracing
• Hypertension screening, diagnosis, and management
• Diabetes screening, diagnosis, and management
• Cholesterol and cardiovascular risk assessment
• Asthma and COPD diagnosis and management
• Epilepsy care, medication, and monitoring
• Mental health screening, counseling, and referrals
• Malnutrition screening and management

Women’s Health Services

• Cervical cancer screening (Pap smear, VIA)
• Breast health education and clinical breast examinations
• Menopause management and hormone therapy
• Contraceptive services (pills, injections, IUDs, implants)
• Preconception counseling and fertility awareness
• Pregnancy testing and options counseling
• Gynecological examinations and minor gynecology
• Vaginal infections diagnosis and treatment
• Urinary tract infection (UTI) treatment

Men’s Health Services

• Sexual health screening and counseling
• HIV testing and counseling specifically for men
• STI treatment and partner notification
• Chronic disease screening (hypertension, diabetes)
• Prostate health education and PSA counseling
• Testicular self-examination education
• Erectile dysfunction counseling and referrals

Youth & Adolescent Health Services

• Youth-friendly health services (confidential and non-judgmental)
• Sexual and reproductive health education and counseling
• Contraceptive services for adolescents and teens
• HIV testing and counseling tailored for youth
• Substance abuse counseling and referrals
• Mental health support for adolescents
• Pregnancy prevention education
• Life skills education and support

Child Health Services

• Immunizations and vaccinations (complete childhood schedule)
• Growth monitoring and nutritional assessment
• Acute childhood illness management (diarrhea, pneumonia, fever)
• Integrated Management of Childhood Illness (IMCI)
• Vitamin A supplementation
• Deworming programs
• Early childhood development screening
• Malnutrition screening and therapeutic feeding
• Newborn care and postnatal checks

Wound Care & Minor Procedures

• Wound care, cleaning, and dressing changes
• Stitch removal and suture care
• Abscess incision and drainage (I&D)
• Minor burn treatment and dressing
• Injection administration (IM, SC, ID)
• Vaccinations and immunizations administration
• Ear syringing and wax removal
• Minor foreign body removal
• Skin lesion examination and care

Pharmacy & Dispensary Services

• Chronic medication dispensing and collection
• Acute medication supply (antibiotics, pain relief, etc.)
• ART and TB medication dispensing
• Family planning supply (pills, condoms, injectables)
• Vaccine storage and administration
• Basic medication counseling and education
• Repeat prescriptions and medication adherence support
• Cold chain management for vaccines

Health Promotion & Education

• Health education talks and group sessions
• Nutrition counseling and dietary advice
• Family planning education and counseling
• HIV prevention education (ABC, condom use)
• TB awareness and cough etiquette
• Chronic disease lifestyle advice (diet, exercise, smoking cessation)
• Substance abuse prevention and education
• Support groups facilitation (HIV, TB, chronic diseases)
• Community health outreach programs

Diagnostics & Screening Services

• Blood pressure monitoring and hypertension screening
• Blood glucose testing (finger prick) for diabetes screening
• Urine dipstick testing (UTI, protein, glucose)
• Pregnancy testing (urine hCG)
• HIV rapid testing (finger prick or oral swab)
• TB sputum collection and processing
• STI syndromic screening and treatment
• BMI (Body Mass Index) measurement and assessment
• Vision screening and basic eye checks
• Hearing screening (basic)
• Haemoglobin testing (anaemia screening)
• Cholesterol and lipid screening

Referral & Follow-up Services

• Referrals to hospitals, specialists, and other healthcare facilities
• Ambulance and emergency transport coordination
• Follow-up visits and chronic disease monitoring
• Defaulter tracing for HIV/TB patients
• Community health worker linkages
• Home-based care coordination
• Social worker and social services referrals

We recommend calling ahead before your visit to confirm details, especially during holidays or periods of load shedding.

301. Can I get treatment at Segwaelane Clinic if I’m not a South African citizen?

Answer:

Yes, you can. The South African Constitution guarantees the right to access healthcare services to everyone within the country’s borders – regardless of nationality or documentation status .

Who is entitled to care:

• South African citizens
• Refugees and asylum seekers (with or without papers)
• Documented and undocumented migrants
• Stateless persons
• Foreign nationals 

What the law says:

• Section 27(3) of the Constitution: “No one may be refused emergency medical treatment” 
• National Health Act, Section 4(3): Guarantees free basic medical care to anyone in need 
• 2007 national directive: Free HIV and TB treatment for all, regardless of status 

What this means at Segwaelane Clinic :

• They cannot refuse you emergency care
• They cannot refuse maternity care
• They cannot refuse child health services
• They cannot refuse HIV/TB treatment
• They cannot deny care based on nationality or lack of documents 

If you experience problems:
Report to the facility manager or call the South African Human Rights Commission at 011 877 3600 .

302. What if I have no money – will Segwaelane Clinic still treat me?

Answer:

Yes, you will be treated even if you have no money. Healthcare is a constitutional right in South Africa .

The official policy:

• No patient will be denied medical attention for failing to pay 
• If you cannot pay immediately, the amount is recorded as debt against your name – but you still receive care 
• This applies at all public hospitals and clinics

Free categories (H0 – no payment):

• Children under 6 years 
• Pregnant and breastfeeding women (not on medical aid) 
• Old age pensioners 
• Disability grant recipients 
• Foster child grant recipients 
• Persons with mental disorders 
• Patients with communicable diseases (TB, HIV, etc.) 
• All services at clinics and CHCs (primary healthcare facilities) 

What to do if you have no money:

1. Go to Segwaelane Clinic – do not stay away
2. Explain your situation to the admissions clerk
3. They will still open a file and you will be seen
4. Any charges will be recorded as debt (to be paid later if you can)

Contact: Supervising: Bojanala District Office +27 14 591 4000 for more information.

303. How much will I pay at Segwaelane Clinic if I have a job?

Answer:

If you are employed, you may need to pay based on your income. South Africa uses an income-based billing system called the Uniform Patient Fee Schedule (UPFS) .

Income brackets and what you pay:

Category	Income Level	What You Pay
H0	No income, grant recipients, children under 6, pregnant women	Free (at clinics) / Free at primary facilities
H1	Single: Under R70,000/year (R5,833/month) Household: Under R100,000/year (R8,333/month)	Greatly subsidised – very low fees
H2	Single: R70,001–R250,000/year (R5,833–R20,833/month) Household: R100,001–R350,000/year (R8,333–R29,166/month)	Partially subsidised – moderate fees (e.g., R55–R70 per visit)
H3	Single: Over R250,000/year Household: Over R350,000/year Medical aid members	Full cost – no subsidies

Important notes:

• These fees apply at hospitals only
• Clinics and CHCs are free for everyone 
• If you cannot pay immediately, you still receive care – it becomes a debt 

304. Do I have to pay to open a file at Segwaelane Clinic?

Answer:

Yes, there is usually a small fee to open a patient file (register) at hospitals – but you will still be treated even if you cannot pay .

What the fee covers:

• Creating your medical record
• Issuing a file number
• Administrative costs

How it works:

• The admissions clerk will ask for cash or card to open your file
• If you have no money, they will still open the file and you will be treated
• The amount becomes a debt against your name 
• Primary healthcare at clinics is free – no file-opening fee 

Fee amounts (approximate – may vary by province):

• R20–R50 for H1 patients
• R50–R70 for H2 patients 

At clinics (Segwaelane Clinic if it’s a clinic):

• File opening is free
• All services are free 

For specific fees at Segwaelane Clinic , call Supervising: Bojanala District Office +27 14 591 4000 .

305. What documents do I need to register at Segwaelane Clinic if I’m a foreign national?

Answer:

Foreign nationals can register at Segwaelane Clinic with the documents they have. You should not be turned away for lack of documentation .

Bring what you have:

• Passport (any country)
• Asylum seeker permit (Section 22)
• Refugee status document (Section 24)
• Any official document with your name
• If you have nothing – you can still be seen, especially for emergencies 

If you have no documents:

• Staff will still register you
• They may assign you a temporary file number
• Your care will not be refused 

Important:

• No civic group or individual has the legal authority to control access to public health facilities 
• Only Department of Home Affairs and SAPS may enforce immigration laws 
• If you experience harassment, report to facility management or the SAHRC (011 877 3600)

306. Can Segwaelane Clinic refuse to treat me if I don’t have an ID?

Answer:

No, they cannot refuse to treat you for lack of an ID .

What the law says:

• Emergency treatment cannot be refused to anyone 
• Everyone has the right to healthcare access, regardless of documentation status 
• No patient will be denied care for lack of payment or documents 

If you have no ID:

1. Go to Segwaelane Clinic – do not delay
2. Explain your situation at reception
3. They will still see you and register you
4. For follow-up visits, they may ask you to bring ID next time

At clinics:

• Registration is simpler – often just your name and address
• Many clinics do not require ID for basic services

307. My child was born at home – can Segwaelane Clinic help with registration and documents?

Answer:

Yes, absolutely. If your baby was born at home, Segwaelane Clinic can help:

What the facility can do:

• Check the baby – health assessment, weigh the baby
• Give BCG vaccination (TB vaccine) – given at birth 
• Give polio vaccine (OPV) – given at birth 
• Vitamin K injection – to prevent bleeding
• Issue Road-to-Health card – the baby’s permanent health record
• Issue birth notification – a document needed to register the birth with Home Affairs

To register the birth with Home Affairs, you need:

1. Birth notification from the facility where baby was born OR
2. If born at home, a sworn affidavit from the mother
3. Parents’ ID documents
4. Take these to the nearest Department of Home Affairs office

Bring to Segwaelane Clinic :

• Your ID
• The baby (as soon as possible after birth)

Call Supervising: Bojanala District Office +27 14 591 4000 for guidance.

308. Can Segwaelane Clinic help me get a birth certificate for my baby?

Answer:

Segwaelane Clinic can help with part of the process, but the final birth certificate comes from the Department of Home Affairs.

What the facility provides:

• Birth notification form – if the baby was born at the facility
• Road-to-Health card – proof of the baby’s existence and health checks
• Medical records – if needed for late registration

Steps to get a birth certificate:

If baby was born at a facility:

1. Facility gives you a birth notification (often a green card)
2. Take this + your ID to Home Affairs
3. Home Affairs issues the birth certificate

If baby was born at home:

1. Go to Segwaelane Clinic to have baby checked
2. Get a Road-to-Health card
3. Go to police station to get a sworn affidavit explaining home birth
4. Take affidavit + your ID + baby’s Road-to-Health card to Home Affairs
5. Home Affairs will guide you on late registration

Cost: Free at public facilities and Home Affairs.

Call Supervising: Bojanala District Office +27 14 591 4000 for guidance.

309. My child is 5 years old and has no birth certificate – can Segwaelane Clinic help?

Answer:

Yes, the facility can help with medical records needed for late birth registration.

If your child has no birth certificate, Segwaelane Clinic can provide:

• Road-to-Health card (if the child has been seen before)
• Immunisation records – proof of vaccines given
• Medical records – any visits, treatments, or admissions
• Letter from the facility – confirming the child’s existence and dates seen

What you need to do:

1. Visit Segwaelane Clinic and ask for your child’s medical records
2. Request a summary letter from the records department
3. Go to the police station to get a sworn affidavit explaining why birth wasn’t registered
4. Take all documents to Department of Home Affairs for late registration

Late registration may require:

• DNA tests (in some cases)
• School records (if child is in school)
• Sworn statements from witnesses (family, neighbors)

Call Supervising: Bojanala District Office +27 14 591 4000 for assistance – a social worker may be able to help.

310. Can Segwaelane Clinic give me a letter for my UIF maternity benefits?

Answer:

Yes, Segwaelane Clinic can provide documents needed for your UIF maternity claim.

What you need for UIF (Unemployment Insurance Fund):

• UI-2.3 form – completed by the healthcare facility (confirms dates of maternity leave)
• Proof of birth – birth certificate or birth notification
• Your ID
• Your UIF reference number

What Segwaelane Clinic will do:

• Complete the medical portion of your UI-2.3 form
• Confirm the expected date of delivery (antenatal) or actual date of delivery (postnatal)
• Provide a letter if needed

When to apply:

• From 8 weeks before your due date
• Up to 8 months after the birth

For help with UIF forms:

• Ask a social worker at Segwaelane Clinic
• Private services like Sweet Dreamz (contact at mediclinic@sweet-dreamz.co.za) can assist for a fee 

Call Supervising: Bojanala District Office +27 14 591 4000 to find out who can help with UIF forms at the facility.

311. Can Segwaelane Clinic give me a sick note for my employer?

Answer:

Yes, Segwaelane Clinic can give you a medical certificate (sick note) if you are genuinely ill and unable to work.

When you need a sick note (Basic Conditions of Employment Act):

• Absent for more than 2 consecutive days
• Absent more than twice in 8 weeks 

What a valid sick note must have:

• Practitioner’s name and signature
• Practice number / HPCSA registration number
• Date of consultation
• Period booked off (from date to date)
• Statement that you were unable to work due to sickness/injury 
• No diagnosis required – “medical condition” is sufficient 

At Segwaelane Clinic :

• See a nurse or doctor
• After examination, ask for a medical certificate
• Check it has all the details before you leave

Cost: Medical certificates are usually free at public facilities.

Important:

• It is illegal to buy fake sick notes or ask for one without being examined 
• Employers can verify if the certificate is genuine (by checking the practice number, etc.) 

312. Can a nurse at Segwaelane Clinic give me a sick note or only a doctor?

Answer:

Yes, a nurse can issue a valid medical certificate in South Africa.

Who can issue a valid sick note:

• Medical practitioners (doctors)
• Professional nurses (registered with the South African Nursing Council)
• Any person certified to diagnose and treat patients and registered with a professional council 

At Segwaelane Clinic :

• Nurses in clinics and CHCs are qualified to examine you and issue medical certificates
• For minor illnesses, a nurse’s certificate is perfectly valid
• Your employer must accept it

What makes it valid:

• The nurse’s name, signature, and practice details
• Date of consultation
• Period of incapacity 

If your employer questions a nurse’s certificate, refer them to the Basic Conditions of Employment Act, Section 23 .

313. My employer says my sick note from Segwaelane Clinic is not valid – what do I do?

Answer:

Your employer cannot simply reject a valid sick note without good cause. Here’s what you need to know:

If your employer questions your sick note:

• They may verify that the practitioner is registered (e.g., with HPCSA or Nursing Council)
• They may check the date of consultation
• They may confirm the period booked off
• They may NOT demand your diagnosis – that’s confidential 

What to do:

1. Check your certificate – does it have the practitioner’s name, signature, practice number, date, and period of absence? 
2. If it’s valid – explain to your employer that the Basic Conditions of Employment Act accepts certificates from registered nurses and doctors 
3. If they still refuse – ask them to put their concerns in writing
4. Contact the facility – Segwaelane Clinic can confirm the certificate was issued
5. Get help – contact the Department of Employment and Labour or a union

Remember: Ordinary people cannot be expected to investigate whether a doctor is qualified – that’s the role of regulatory bodies .

314. Can Segwaelane Clinic give me a backdated sick note?

Answer:

Generally, no – a medical certificate should be issued on the day you are seen. Healthcare providers should not backdate sick notes.

Why not:

• The certificate must reflect the actual date of consultation 
• It certifies that you were examined on that date
• Backdating would be dishonest

What to do if you forgot to get a sick note:

• Return to Segwaelane Clinic and explain
• The practitioner may issue a certificate for the current date only
• They may write a letter explaining the situation, but cannot certify you were sick on a past date without seeing you then

If your employer needs proof of a past illness:

• Ask for your medical records (showing you attended on that date)
• Ask for a letter confirming your visit (not a sick note)

Call Supervising: Bojanala District Office +27 14 591 4000 to explain your situation.

315. Can Segwaelane Clinic give me a medical certificate for school/university?

Answer:

Yes, Segwaelane Clinic can issue a medical certificate for school or university absences.

What the certificate needs:

• Your name
• Date(s) of absence
• Statement that you were medically unfit to attend
• Practitioner’s signature and practice number 

How to get one:

1. Visit Segwaelane Clinic when you are ill
2. See a nurse or doctor
3. Ask for a medical certificate at the end of your consultation
4. Check it has the correct dates

If you were too ill to visit the facility:

• You may need to explain to your school/university
• Some institutions accept affidavits for minor absences

Cost: Usually free at public facilities.

Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

316. Can Segwaelane Clinic give me a letter for my employer for family responsibility leave?

Answer:

Yes, Segwaelane Clinic can provide documentation to support family responsibility leave applications.

Family responsibility leave (Basic Conditions of Employment Act):

• Employees are entitled to 3 days per year when:
  • Their child is born (paternity leave)
  • Their child is sick
  • A family member dies (bereavement leave)

What Segwaelane Clinic can provide:

• Medical certificate for a sick child – confirming the child was seen and needed care
• Death notification / medical certificate of death – for bereavement claims

How to get documentation:

1. Bring the child to Segwaelane Clinic for assessment
2. Ask for a medical certificate explaining the visit
3. Ensure it includes the child’s name and date

For bereavement, ask the facility’s social worker for assistance with death certificates.

Call Supervising: Bojanala District Office +27 14 591 4000 for guidance.

317. Can Segwaelane Clinic help me with a letter for a school transfer or crèche admission?

Answer:

Yes, Segwaelane Clinic can provide health documentation needed for school or crèche admission.

What schools/crèches often require:

• Immunisation record (Road-to-Health card) – proof of vaccines
• Medical clearance – that the child is healthy
• Clinic letter – confirming the child is up to date with check-ups

What Segwaelane Clinic can provide:

• Copy of your child’s immunisation history
• Letter stating the child has been seen and is healthy
• Road-to-Health card (if lost, they can issue a replacement card with available records)

How to get it:

1. Visit Segwaelane Clinic with your child’s Road-to-Health card
2. Ask for a “school readiness letter” or “crèche admission letter”
3. If the child needs vaccines, they can be given then

Call Supervising: Bojanala District Office +27 14 591 4000 to ask about clinic days for child health services.

318. Can Segwaelane Clinic give me a letter for my driver’s license or learner’s license medical?

Answer:

Yes, Segwaelane Clinic can perform the medical examination required for driver’s and learner’s licenses – but only if they have a doctor or trained nurse.

What’s required for a driver’s license medical:

• Eye test (visual acuity)
• General health assessment
• Completion of the official DLCA (Driving Licence Card Account) medical form

At Segwaelane Clinic :

• Larger facilities (hospitals, CHCs) may offer this service
• Smaller clinics may not have the capacity
• The doctor or nurse must be registered to perform these exams

What to bring:

• Your ID
• Glasses/contact lenses (if you wear them)
• Any relevant medical records (if you have a chronic condition)

Cost: There is usually a fee (varies by facility) – ask when booking.

Call Supervising: Bojanala District Office +27 14 591 4000 to ask if they offer driver’s license medicals and what the cost is.

319. Can Segwaelane Clinic give me a letter for SASSA (social grant applications)?

Answer:

Yes, Segwaelane Clinic plays a key role in providing medical documentation for SASSA grant applications.

For disability grant applications:

• You need a medical/assessment report completed by a doctor
• Segwaelane Clinic doctors can assess you and complete this form
• The report confirms the nature and extent of your disability
• You take this to SASSA along with your ID

For child support grant:

• You need your child’s birth certificate and immunisation card
• Segwaelane Clinic can issue a Road-to-Health card if lost
• Social workers at the facility can assist with the application process

For foster child grant:

• Social workers at Segwaelane Clinic can provide reports and support

How to get help:

1. Speak to a social worker at Segwaelane Clinic – they are trained to assist with grants
2. Ask at reception for a social work referral
3. Call Supervising: Bojanala District Office +27 14 591 4000 to make an appointment

320. My child has no Road-to-Health card (clinic card) – can Segwaelane Clinic give me a new one?

Answer:

Yes, Segwaelane Clinic can issue a replacement Road-to-Health card for your child.

What is a Road-to-Health card?

• The official record of your child’s health, growth, and immunisations
• Needed for school admission, crèche, and grant applications

If the card is lost or damaged:

1. Visit Segwaelane Clinic where your child is registered
2. Ask for a replacement card at reception or the child health clinic
3. Staff will look up your child’s records in the facility’s filing system
4. They will issue a new card with all available information
5. There may be a small administrative fee (varies by facility)

If you moved from another area:

• They can still issue a new card based on your information
• Bring any old records you have (even scraps of paper with dates)
• Bring your ID and the child’s birth certificate if possible

Cost: Free or minimal fee.

Call Supervising: Bojanala District Office +27 14 591 4000 for more information.

321. I’m pregnant and have no money for transport to the clinic – what can I do?

Answer:

This is a real struggle for many women in South Africa. Here are options that may help:

1. Ask your clinic about outreach services

• Many clinics have community health workers who do home visits
• Some facilities run mobile clinics that visit remote areas
• Ask at Segwaelane Clinic if they have outreach programs

2. Contact your local municipality

• Some municipalities have patient transport schemes
• Check if there’s a community transport service for pregnant women

3. Speak to a social worker

• Social workers at Segwaelane Clinic may know of local NGOs that help with transport
• Some church groups and community organizations offer transport assistance

4. Combine visits

• Try to combine multiple services in one trip (antenatal check, blood tests, grant application)
• Ask if you can book appointments to reduce visits

5. Government programs

• Some provinces have mothers’ transport schemes – ask your midwife
• The MomConnect program (free SMS service) can give you information between visits

Remember: Missing one visit is better than missing all visits. If you truly cannot get to the clinic, call Supervising: Bojanala District Office +27 14 591 4000 and explain – they may be able to advise.

322. I’m pregnant and hungry – can the clinic help me get food?

Answer:

Yes, there are programs that can help pregnant women who are struggling with food.

At Segwaelane Clinic :

1. Nutritional supplements during pregnancy

• Pregnant women may qualify for vitamins and iron supplements
• Some clinics provide nutritional supplements for malnourished pregnant women
• Ask your midwife about the Maternal Nutritional Programme

2. Referral to food schemes

• Social workers can refer you to:
  • Community nutrition centres
  • Soup kitchens (many churches and NGOs run these)
  • Food parcels from social development

3. Social grants

• You can apply for Child Support Grant after the baby is born
• If you’re disabled or over 60, you may qualify for other grants

What to do:

1. Speak to a social worker at Segwaelane Clinic
2. Be honest about your situation – they are there to help
3. Ask about food parcel programs in your area

National helpline: SASSA toll-free: 0800 60 10 11

323. My baby was born at home – how do I get a birth certificate?

Answer:

This is very common in South Africa. Here’s exactly what to do step by step :

Step 1: Take your baby to Segwaelane Clinic as soon as possible

• The clinic will examine your baby
• They will give BCG and polio vaccines (needed at birth)
• They will issue a Road-to-Health card (clinic card)

Step 2: Go to the police station

• Make a sworn affidavit (statement) explaining:
  • Why your baby was born at home
  • Where and when the birth happened
  • That you are the mother

Step 3: Gather documents

• Your ID
• Baby’s Road-to-Health card (from clinic)
• Affidavit from police
• Father’s ID (if applicable)

Step 4: Go to Home Affairs

• Apply for late registration of birth (LRB)
• Home Affairs will interview you
• They may take fingerprints
• It can take weeks or months, but they must accept your application 

If you have problems: Contact Lawyers for Human Rights: 011 339 1960 (Johannesburg) or 021 424 8561 (Cape Town) 

324. I lost my baby’s Road-to-Health card (clinic card) – can I get a replacement?

Answer:

Yes, you can get a replacement Road-to-Health card at Segwaelane Clinic .

What to do:

1. Visit Segwaelane Clinic where your baby is registered
2. Make an affidavit (sworn statement) at the police station saying:
   • Your name and your baby’s name
   • That the card was lost
   • The date and place of birth (as best you know)
3. Take the affidavit to the clinic
4. Staff will look up your baby’s records in their filing system
5. They will issue a new card marked “DUPLICATE” with all available information 

What if you moved from another area?

• They can still issue a new card
• Bring any old records you have (even photos of the old card)
• Bring your ID and the baby’s birth certificate if you have it

Why you need the Road-to-Health card:

• School admission
• Crèche registration
• Grant applications
• Proof of age
• Immunisation records

325. I’m 20 years old and have no ID because my birth was never registered – can Segwaelane Clinic help?

Answer:

Yes, the clinic can help with medical records needed for late birth registration .

Step 1: Get your clinic records from Segwaelane Clinic

• Apply for a duplicate clinic card (Road-to-Health card)
• You need a sworn affidavit saying:
  • Your mother’s name and surname
  • Your name and surname
  • That the card was lost 
• The clinic will find your folder and issue a new card with all available information

Step 2: Gather other documents

• School records (reports, registers)
• Baptismal certificate (if you have one)
• Any hospital records
• Sworn statements from family/neighbors

Step 3: Apply for late registration of birth at Home Affairs

• Take all documents to Home Affairs
• They will interview you
• They must accept your application even if you lack some documents 

If Home Affairs refuses:

• Ask for written reasons
• Contact Lawyers for Human Rights: 011 339 1960
• Contact Legal Resources Centre: 011 836 9831 

326. I’m a foreign national – will Segwaelane Clinic treat me and my baby?

Answer:

YES. The South African Constitution says “everyone” has the right to healthcare – citizen or not .

What the law says:

• Section 27 of the Constitution: “Everyone has the right to have access to healthcare services” 
• This includes refugees, asylum seekers, documented and undocumented migrants 
• Emergency care cannot be refused to anyone 

What this means for you and your baby:

• You can get antenatal care
• You can deliver your baby at the facility
• Your baby can get vaccinations
• Your baby can get a Road-to-Health card
• Your baby’s birth can be registered (with proper documents)

What you need:

• Any ID you have (passport, asylum seeker permit, refugee status document)
• If you have nothing, you can still be seen 

If someone tries to block you:

• Report to facility manager
• Report to SAPS (10111)
• This is unconstitutional and illegal 

327. I heard clinics are chasing foreigners – is that legal? What should I do?

Answer:

No, it is NOT legal for anyone to block foreign nationals from accessing healthcare .

What the law says – very clear:

• “Everyone has the right to have access to healthcare services” – Section 27, Constitution 
• This right is not based on nationality or immigration status 
• Denying healthcare based on origin is a violation of our laws and values 
• South Africa is a signatory to international refugee agreements 

What has been happening (reported July 2025):

• Groups have blocked clinics in Gauteng, denying access to foreign nationals 
• Over 50 people were chased away in just a few days 
• Some had been collecting medication for 10+ years 
• The government has condemned these actions 

What to do if it happens at Segwaelane Clinic :

1. Stay calm, do not fight
2. Ask to speak to the facility manager
3. Call SAPS (10111) – Public Order Police are deployed to these situations 
4. Report to the South African Human Rights Commission: 011 877 3600
5. Contact Lawyers for Human Rights: 011 339 1960

Remember: These protests are based on misinformation, not facts. The strain on clinics is from underfunding, not migrants .

328. My water broke but I’m not in labour – what do I do?

Answer:

Go to Segwaelane Clinic immediately. Do not wait for labour to start.

Why this is urgent:

• Once your water breaks, the protective sac around your baby is open
• Risk of infection increases over time
• Baby needs to be delivered within a certain time frame (usually 24–48 hours)

What will happen at the facility:

1. They will examine you to confirm your water has broken
2. They will check your baby’s heartbeat
3. They may admit you to monitor for signs of labour
4. If labour doesn’t start, they may induce it (start labour with medication)
5. They may give you antibiotics to prevent infection

What to bring:

• Your clinic card / Road-to-Health card
• Your ID
• A bag with your things (just in case you are admitted)
• A support person if possible

Call Supervising: Bojanala District Office +27 14 591 4000 if you need advice, but do not delay.

329. What do I need to bring to the hospital when I’m in labour?

Answer:

Here’s a practical list for when you go to Segwaelane Clinic in labour. Pack these in a bag ahead of time:

For you:

• Your ID book or smart ID card
• Your clinic card (Road-to-Health card for pregnancy)
• Night gowns or comfortable clothes (2–3)
• Bath towels and face cloths
• Toiletries – soap, toothbrush, toothpaste, shampoo
• Sanitary pads (maternity pads are best – bring a pack)
• Underwear (several pairs, old ones you don’t mind getting stained)
• Slippers or easy shoes
• Dressing gown
• Phone and charger (and power bank if you have)
• Small amount of cash for emergencies or transport
• Snacks for after delivery (you’ll be hungry!)

For baby:

• Baby clothes – 3–4 sleepers/newborn outfits
• Blankets – 2–3 warm blankets
• Nappies – bring a pack of newborn nappies
• Caps and socks – babies get cold easily
• Baby wipes (if you can afford)
• Receiving blankets for wrapping

For your support person:

• Snacks and water
• Something to do (waiting can be long)

Important: Many public hospitals have limited space. Don’t bring valuables or large suitcases. Keep everything in one bag.

Call Supervising: Bojanala District Office +27 14 591 4000 if you have questions about what’s needed.

330. Can my boyfriend/partner be with me when I give birth?

Answer:

Yes, most public healthcare facilities in South Africa allow one support person during labour and delivery .

General policy:

• You can usually have one person with you (partner, mother, sister, doula)
• This applies to vaginal deliveries in the labour ward
• For Caesarean sections, policies vary – some allow partners in theatre, many do not

Important notes:

• The support person may need to leave during examinations or procedures
• During busy times, they may be asked to wait outside
• Some facilities have specific visiting hours for partners
• During COVID-19 or other outbreaks, restrictions may change

Ask at Segwaelane Clinic during antenatal visits:

• What is the current policy?
• Are there any restrictions?
• Do they need to bring ID?

If your partner is also the father: His presence is encouraged as it supports bonding and helps you feel safe.

331. What if I go into labour and Segwaelane Clinic is closed?

Answer:

First: Check if Segwaelane Clinic is actually closed. Many facilities with maternity units are open 24 hours even if the main clinic is closed.

If it’s a clinic (no 24-hour maternity):

• Do NOT stay at home
• Go to the nearest hospital with a 24-hour maternity unit
• Call an ambulance if you have no transport: 10177 or 112

If it’s a hospital or CHC with 24-hour services:

• Go directly to the casualty or maternity entrance
• Knock or ring the bell – staff are there 24 hours
• Do not wait for morning

If you cannot get transport:

• Call an ambulance (10177 or 112)
• Call a neighbor, family member, or community member
• Some areas have community emergency transport – ask your neighbors

If the baby comes before you reach help:

• Stay calm
• Catch the baby gently
• Keep the baby warm (skin-to-skin on your chest)
• Do not cut the cord yourself if possible
• Go to Segwaelane Clinic immediately after birth for you and baby to be checked

Save these numbers:

• Ambulance: 10177
• Cellphone emergency: 112

332. Can Segwaelane Clinic help me apply for a child support grant?

Answer:

YES! At many facilities, you can apply for Child Support Grant right at the clinic or hospital .

Integrated service points (available at some facilities):

• SASSA officials are based at certain hospitals
• You can apply for Child Support Grant (CSG) on site
• Home Affairs officials may also be there for birth registration 

At Segwaelane Clinic :

• Ask at reception if there is a SASSA service point
• Ask to speak to a social worker
• They can help with:
  • Completing application forms
  • Getting necessary medical records
  • Referring you to the nearest SASSA office

Documents needed for child support grant:

• Your ID
• Baby’s birth certificate
• Baby’s Road-to-Health card (clinic card)
• Proof of your income (if any)
• Proof of residence

If no SASSA at the facility:

• Social worker can give you a list of documents
• They can check your child’s health records
• They can refer you to the nearest SASSA office

SASSA helpline: 0800 60 10 11

333. Can I get my child’s birth certificate at the same hospital where I give birth?

Answer:

YES – at some hospitals! The government has set up integrated service points where you can get your baby’s birth certificate before you leave .

How it works:

• Department of Home Affairs officials are stationed at selected hospitals
• They register births on site
• Parents receive the birth certificate before discharge 

In Sekhukhune District for example:

• Dilokong Hospital: Home Affairs official daily
• Mecklenburg Hospital: Twice per week
• Jane Furse Hospital: Three times per week 

At Segwaelane Clinic :

1. Ask your midwife if Home Affairs comes to this facility
2. Ask at reception if there is a Home Affairs service point
3. If not, they will tell you where the nearest Home Affairs office is

What you need:

• Your ID
• Birth notification from the facility
• Father’s ID (if applicable)

This service saves transport costs and ensures your baby gets the grant faster .

334. My baby is premature – will Segwaelane Clinic have equipment to help?

Answer:

It depends on the level of Segwaelane Clinic . Here’s what you need to know:

Facility levels and premature baby care:

Facility Level	What They Can Do
Clinic / Satellite	Cannot manage premature babies. They will stabilise and refer immediately.
CHC	May stabilise and arrange transfer. Some have basic kangaroo mother care for stable preemies.
District Hospital	May have high care for premature babies (incubators, CPAP). Can manage moderate prematurity.
Regional Hospital	Usually have neonatal ICU (NICU) with ventilators, specialists. Can manage very premature babies.
Tertiary Hospital	Full NICU with all specialists. Can manage extreme prematurity (24–28 weeks).

What Segwaelane Clinic can do:

• General medical consultations; Acute illness treatment; Chronic disease management (HIV, TB, Diabetes, Hypertension, Asthma); Health screening and wellness checks; HIV testing and counselling; TB screening and treatment; STI screening and treatment; Antenatal care; Postnatal care; Family planning services; Immunisations and vaccinations; Child growth monitoring; Cervical cancer screening; Mental health screening; Blood pressure monitoring; Blood glucose testing will show if neonatal care is offered
• Primary Care tells you what level of care to expect

If your baby is born premature:

• Staff will do everything possible to help
• If this facility cannot provide the care needed, they will stabilise your baby
• They will arrange transfer by ambulance to a higher-level facility
• You may be separated from your baby temporarily – this is to save their life

Kangaroo Mother Care (KMC):

• Once baby is stable, you will be taught skin-to-skin care
• This helps babies grow and bond
• Many facilities have KMC units

Ask your midwife about the facility’s capacity for premature babies during antenatal visits.

335. Can Segwaelane Clinic help me with clothes or nappies for my baby?

Answer:

The facility itself may not provide clothes or nappies, but they can connect you with organizations that do.

What Segwaelane Clinic can do:

1. Social worker referral

• Social workers know local NGOs, churches, and community organizations
• They can give you contact details for baby packs or baby supplies

2. “Baby packs” from government

• Some provinces have programs giving baby packs to new mothers (varies by area)
• Ask your midwife if this exists in your area

3. Hospital supplies in emergency

• If your baby is admitted, the hospital provides nappies during admission
• But for discharge, you need your own

4. Community organizations that may help:

• Local churches
• NGOs (e.g., Gift of the Givers, relief organizations)
• Community-based crèches
• Rotary, Lions Clubs

What you can do:

1. Speak to a social worker at Segwaelane Clinic
2. Ask about baby assistance programs in your community
3. Explain your situation honestly – they are there to help

SASSA grant: Once your baby has a birth certificate, apply for Child Support Grant (R530/month) which can help with basics.

336. What if my baby is born before we reach Segwaelane Clinic?

Answer:

This happens more often than you think. Don’t panic. Here’s what to do:

During the birth (if you are alone or with someone):

1. Stay calm – birth is natural, your body knows what to do
2. Catch the baby – as the baby comes out, support the head and body
3. Keep baby warm – immediately place baby skin-to-skin on your chest
4. Cover both of you – with blankets, towels, or any clean cloth
5. Do NOT cut the cord – leave it attached (the placenta will come later)

After the birth:

1. Go to Segwaelane Clinic immediately – you and baby both need to be checked
2. Bring baby and placenta (wrapped in plastic bag) with you
3. Call an ambulance if needed: 10177 or 112

At the facility:

• They will check baby’s breathing, temperature, and health
• They will give baby Vitamin K (prevents bleeding)
• They will give BCG and polio vaccines
• They will check you for tears or bleeding
• They will help deliver the placenta if it hasn’t come yet

Important:

• Do not try to cut the cord with unsterile tools
• Do not put anything on the cord stump
• Keep baby warm – skin-to-skin is best

Documents later: Tell the staff the exact time and place of birth so they can record it correctly.

337. Can I have a traditional birth attendant with me at Segwaelane Clinic?

Answer:

Most public healthcare facilities allow a support person of your choice, which can include a traditional birth attendant (TBA), doula, or family member .

General policy:

• You are usually allowed one support person during labour
• This can be your partner, mother, sister, friend, or traditional birth attendant
• The facility may have rules about who can be in the delivery room

Traditional birth attendants:

• Many facilities respect the role of TBAs in supporting women
• TBAs may be asked to follow facility rules (e.g., during examinations)
• Some facilities have programs that work alongside TBAs

What to do:

1. Discuss with your midwife at Segwaelane Clinic during antenatal visits
2. Ask if your TBA can be present
3. If the TBA cannot be in the delivery room, they may be able to stay in the labour ward

If your TBA is also helping with a home birth:

• Encourage them to refer you to the facility if there are problems
• Many maternal deaths happen when TBAs delay referring 

Remember: The goal is a healthy mother and baby – working together gives the best outcome.

338. I’m pregnant and have high blood pressure – is Segwaelane Clinic safe for me?

Answer:

High blood pressure in pregnancy (pre-eclampsia) is serious and needs proper care. Here’s what you need to know:

What Segwaelane Clinic can do:

Facility Level	Can They Manage High BP?
Clinic	Can check BP, do urine tests, and refer. They cannot manage severe cases.
CHC	May have doctors who can monitor and treat mild cases. Will refer severe cases.
District Hospital	Can manage most cases, give medication, and deliver baby if needed.
Regional/Tertiary	Full specialist care for severe pre-eclampsia and eclampsia.

Warning signs (go immediately to hospital):

• Severe headache
• Blurred vision or flashing lights
• Upper abdominal pain (right side)
• Sudden swelling of face, hands, feet
• Difficulty breathing
• Seizures

What to do:

1. Attend all antenatal appointments – BP is checked every time
2. If your BP is high, follow their advice exactly
3. Do not miss appointments – even if you feel fine
4. If referred to a higher facility, go immediately

At Segwaelane Clinic :

• They will monitor your BP and urine
• They may give medication to lower BP
• They may admit you for observation
• They may need to deliver your baby early (this is sometimes the safest option)

Call Supervising: Bojanala District Office +27 14 591 4000 if you have concerns or symptoms.

339. I’m diabetic and pregnant – can Segwaelane Clinic manage me?

Answer:

Yes, but you need to know what level of care you need:

Types of diabetes in pregnancy:

Type	Description	Where to manage
Gestational diabetes	Diabetes that starts during pregnancy	Can be managed at district hospitals with diet, monitoring, and sometimes medication
Pre-existing diabetes (Type 1 or 2)	You had diabetes before pregnancy	Needs specialist care at regional/tertiary hospitals

What Segwaelane Clinic can do:

Facility Level	Diabetes Care Available
Clinic	Can screen for diabetes (glucose tests). Will refer to hospital.
CHC	May monitor stable gestational diabetes. Refer complicated cases.
District Hospital	Can manage gestational diabetes, give insulin if needed. May refer Type 1/2 to higher level.
Regional/Tertiary	Full specialist care, endocrinologists, high-risk obstetricians.

Important for diabetic pregnancy:

• You need tighter blood sugar control than usual
• You need more frequent antenatal visits
• You need extra scans to monitor baby’s growth
• You may need early delivery (induction or C-section)

If you are diabetic and pregnant:

1. Register at Segwaelane Clinic as early as possible
2. Be honest about your diabetes
3. Follow all advice about diet, medication, and appointments
4. If referred to a higher facility, go immediately

Call Supervising: Bojanala District Office +27 14 591 4000 to ask about their diabetes in pregnancy services.

340. I had a miscarriage – can Segwaelane Clinic help me?

Answer:

Yes, absolutely. If you have had a miscarriage or are experiencing symptoms of miscarriage, go to Segwaelane Clinic immediately.

What counts as a miscarriage:

• Bleeding in early pregnancy (before 20 weeks)
• Cramping and pain
• Passing tissue or clots
• Sudden loss of pregnancy symptoms

What Segwaelane Clinic will do:

1. Assess you

• They will check your vital signs
• They may do an ultrasound (if available)
• They will check for infection or heavy bleeding

2. Provide medical care

• If you are bleeding heavily, they may need to do a procedure to empty the uterus (D&C or manual vacuum aspiration)
• They can give pain relief
• They can give antibiotics if there is infection

3. Check your blood

• To see if you need a blood transfusion (if bleeding was heavy)

4. Emotional support

• They understand this is a difficult time
• They can refer you to a counsellor or social worker

5. Follow-up care

• They will tell you when to return for a check-up
• They will advise when it’s safe to try again (if you want to)

What to bring:

• Your ID
• Your clinic card (if you have one)
• Any tissue you passed (in a clean container) – it can help with diagnosis

If you are bleeding heavily, in severe pain, or feel faint – do not wait. Go immediately or call an ambulance: 10177 or 112.

341. Is a sick note from Segwaelane Clinic valid for my employer?

Answer:

Yes, a sick note from Segwaelane Clinic is valid – IF it meets the requirements of Section 23 of the Basic Conditions of Employment Act (BCEA) .

What makes a sick note valid at law:

Requirement	What It Means
Signed by registered practitioner	Doctor, professional nurse (with clinical qualification), dentist, psychologist, or registered allied health professional (homeopath, chiropractor, etc.)
Practice/registration number	HPCSA, SANC, AHPCSA registration number must appear
Date of consultation	When you were actually examined
Period booked off	From date to date – specific days
Statement of incapacity	“Unable to work due to medical condition” – diagnosis NOT required

At Segwaelane Clinic :

• Nurses with Clinical Nursing Science qualification can issue sick notes for up to 2 days 
• Doctors can issue for any medically necessary period
• Certificates of attendance (without examination) are NOT valid sick notes

If your employer rejects your clinic sick note:

• Refer them to BCEA Section 23
• Nurses registered with SANC are “persons certified to diagnose and treat” 
• They cannot demand your diagnosis – that’s confidential 

Contact Supervising: Bojanala District Office +27 14 591 4000 if you need a valid certificate.

342. Can a nurse at Segwaelane Clinic give me a sick note or only a doctor?

Answer:

YES – a qualified professional nurse CAN issue a valid sick note, but with limitations .

Who can issue valid sick notes:

Professional	Qualification Required	Duration Allowed
Doctor	MBChB, HPCSA registered	Any medically necessary period
Professional Nurse	Clinical Nursing Science, Health Assessment, Treatment and Care qualification (additional) + SANC registered	Maximum 2 days
Nurse without qualification	General nursing registration only	Cannot issue sick notes – only certificates of attendance
Dentist, Psychologist	HPCSA registered	For conditions within scope
Allied health	AHPCSA registered (homeopath, chiropractor, etc.)	Within scope of practice

At Segwaelane Clinic :

• Ask if the nurse has the required qualification
• If they issue a certificate, check it has:
  • Practitioner’s name and signature
  • Practice number / SANC registration number
  • Date of examination
  • Period of incapacity (max 2 days if from nurse)

If your employer refuses a nurse’s certificate:

• Show them SANC Position Statement and BCEA Section 23(2) 
• Employers cannot reject valid certificates without cause 

343. What if my employer refuses to accept a sick note from Segwaelane Clinic?

Answer:

Your employer cannot simply refuse a valid sick note without justification. Here’s your legal position :

Step 1: Check if the certificate is valid

• Signed by registered practitioner (HPCSA/SANC/AHPCSA number present)
• Date of consultation clearly stated
• Period booked off specified
• Does NOT need diagnosis stated 

Step 2: Ask employer for written reasons

• They must provide justification for rejection
• Common valid reasons: missing registration number, dates altered, practitioner unregistered
• “Clinic notes aren’t valid” is NOT a legal reason 

Step 3: If employer still refuses:

• Quote Section 23 of the Basic Conditions of Employment Act
• “Medical practitioner or any other person certified to diagnose and treat patients and registered with a professional council” 
• Professional nurses meet this definition 

Step 4: Escalate if needed

• CCMA (Commission for Conciliation, Mediation and Arbitration)
• Department of Employment and Labour
• Report the employer for unfair labour practice

Document everything:

• Keep copy of sick note
• Record employer’s refusal in writing
• Note dates and names

344. Can I get a sick note from Segwaelane Clinic without being examined?

Answer:

NO – a valid sick note requires a physical or virtual examination. Certificates based solely on patient-reported symptoms (“patient informs…”) may not be valid .

What the law says:

• The practitioner must form a professional opinion after examination 
• Certificates stating “patient informs me he was sick” are insufficient 
• The practitioner must confirm you were actually assessed

Virtual/telephonic consultations:

• BCEA does not specify how consultation occurs
• Certificates from properly conducted virtual consultations are generally acceptable 
• Company policy may reasonably require in-person exams for certain circumstances 

At Segwaelane Clinic :

• You must be seen by a nurse or doctor
• They will record your symptoms and examination findings
• Only then can they issue a valid certificate

If you were too ill to attend:

• Someone can go on your behalf to explain
• Some facilities may do home visits (rare)
• You may need to attend when able

345. Can Segwaelane Clinic give me a letter for UIF maternity benefits (UI-2.3 form)?

Answer:

YES – Segwaelane Clinic can complete the medical portion of your UI-2.3 form for UIF maternity benefits .

What UIF maternity benefits require:

• Form UI-2.3 (application for maternity benefits) – must be completed by employer AND healthcare provider 
• Medical certificate confirming pregnancy and expected due date OR birth certificate after delivery 
• Form UI-2.7 (employer confirmation)
• Form UI-2.8 (banking details)

What Segwaelane Clinic will do:

• Complete Section C of UI-2.3 (health practitioner’s report)
• Confirm expected date of delivery (antenatal) or actual date of delivery (postnatal)
• Sign and stamp with facility details

When to apply:

• From 8 weeks before due date up to 8 months after birth 

What you get:

• 38–58% of average earnings for up to 121 days (4 months) 
• Paid into your bank account
• Tax-free 

At Segwaelane Clinic :

• Ask at reception for assistance
• Some facilities have social workers who can help
• In Sekhukhune, some hospitals have integrated SASSA services 

346. I lost my job while on sick leave – can Segwaelane Clinic help with UIF illness benefits?

Answer:

YES – Segwaelane Clinic can provide the medical documentation needed for UIF illness benefits .

UIF illness benefits:

• For employees unable to work due to illness or injury for more than 14 days 
• Maximum 238 days of benefits 
• 38–58% of average monthly earnings

What you need from Segwaelane Clinic :

• Medical certificate confirming:
  • Nature of illness/injury (diagnosis – this is required for UIF)
  • Date you became ill
  • Expected duration of incapacity
  • That you are unable to work
• UI-2.3 form – Section C completed by healthcare provider

Other documents needed:

• ID or passport 
• UI-2.7 (employer confirmation)
• UI-2.8 (banking details)

How to claim:

1. Visit Segwaelane Clinic for medical documentation
2. Take all documents to nearest Department of Employment and Labour (Labour Centre)
3. Wait 2–8 weeks for assessment 

Contact: UIF helpline 0800 030 007 

347. I had a miscarriage in my third trimester – can I still claim UIF maternity benefits?

Answer:

YES – women who miscarry in the third trimester (after 26 weeks) or have a stillborn child can claim UIF maternity benefits for 6 weeks .

What you need from Segwaelane Clinic :

• Medical certificate confirming:
  • Date of miscarriage or stillbirth
  • Gestational age (must be 26+ weeks for 6-week benefit)
  • That you were pregnant
  • Medical confirmation of the event

For earlier miscarriages (under 26 weeks):

• Not eligible for maternity benefits
• May be eligible for illness benefits if you are unable to work due to the physical/emotional impact 
• Requires medical certificate from Segwaelane Clinic confirming incapacity

Documents needed for UIF:

• UI-2.3 (with medical section completed)
• UI-2.7 (employer confirmation)
• UI-2.8 (banking details)
• ID 

At Segwaelane Clinic :

• Ask for a social worker for emotional support
• Request detailed medical certificate for UIF
• Keep copies of all documents

Call: UIF helpline 0800 030 007

348. Can I get my baby’s birth certificate at Segwaelane Clinic before we go home?

Answer:

YES – at many hospitals, you CAN get your baby’s birth certificate on site through integrated service points with Home Affairs .

How it works:

• Department of Home Affairs officials deployed at selected hospitals
• They register births before mother and baby are discharged
• Birth certificate issued on the spot 

At Segwaelane Clinic :

• Ask your midwife if Home Affairs visits this facility
• Some facilities have officials daily, others on specific days 

Example from Sekhukhune District:

Hospital	Home Affairs Service
Dilokong Hospital	Daily
Mecklenburg Hospital	Twice per week
Jane Furse Hospital	Three times per week

In Bloemfontein:

• Birth registration available daily at:
  • Pelonomi Hospital
  • National Hospital
  • MUCCP (Motheo)
  • Universitas (roaming) 

What you need:

• Your ID
• Father’s ID (if applicable)
• Birth notification from facility

Benefits:

• No separate trip to Home Affairs
• No transport costs
• Child Support Grant application can follow immediately 

349. What if I missed the 30-day window to register my baby’s birth? Can Segwaelane Clinic still help?

Answer:

YES – Segwaelane Clinic can help with medical records needed for late registration of birth (LRB) .

Why late registration happens:

• Mother had no ID at time of birth (e.g., teenage pregnancy) 
• Father far away for paternity acknowledgement 
• Cultural practices before registration 
• Mother ill and could not register 

What Segwaelane Clinic can provide:

Document	Purpose
Road-to-Health card	Proof child exists and was seen at facility
Birth notification	If original was issued
Medical records	Evidence of birth date and mother’s admission
Letter from facility	Confirming birth details

Late registration categories:

• 31 days – 14 years: Home Affairs conducts interviews
• In Bloemfontein, 62 applications approved in just 2 months (2025) 
• Birth certificates issued same day as interview 

What happens at Home Affairs:

1. You attend interview with officials
2. Provide all available documents
3. Sworn statements may be required
4. Application processed and approved
5. Birth certificate issued same day 

Call Supervising: Bojanala District Office +27 14 591 4000 for assistance – they can guide you on getting records.

350. Can I apply for child support grant at Segwaelane Clinic without going to SASSA office?

Answer:

YES – at many hospitals, you CAN apply for Child Support Grant (CSG) on site through integrated service points .

Integrated service delivery model:

• SASSA officials stationed at selected hospitals
• Parents can apply for CSG before leaving the facility 
• Home Affairs also present for birth registration
• Both processes completed same premises, same day 

In Sekhukhune District:

Hospital	SASSA Service	Home Affairs
Dilokong Hospital	Daily	Daily
Mecklenburg Hospital	Twice weekly	Twice weekly
Jane Furse Hospital	Three times weekly	Three times weekly

At Segwaelane Clinic :

• Ask at reception if there is a SASSA service point
• Ask to speak to a social worker
• They can check if your facility is part of the integrated model

What you need for CSG:

• Your ID
• Baby’s birth certificate
• Baby’s Road-to-Health card
• Proof of your income (if any)
• Proof of residence

Benefits:

• No separate transport costs 
• Faster processing
• Immediate enrolment after birth registration

If no SASSA at facility: Social worker can give you list of documents and nearest SASSA office.

351. My clinic card (Road-to-Health) is lost – can Segwaelane Clinic give me a new one?

Answer:

YES – you can get a replacement Road-to-Health card (clinic card) at Segwaelane Clinic .

What is a Road-to-Health card?

• Official record of child’s:
  • Immunisations
  • Growth monitoring (weight, height)
  • Development milestones
  • Illnesses and treatments
  • Vitamin A and deworming

If lost or damaged:

Step 1: Make an affidavit at police station

• Sworn statement saying:
  • Your name and child’s name
  • That the card was lost
  • Date and place of birth (as best you know)

Step 2: Visit Segwaelane Clinic

• Go to records department or child health clinic
• Bring:
  • Affidavit
  • Your ID
  • Child’s birth certificate (if you have)
• Staff will look up your child’s folder
• They issue new card marked “DUPLICATE” with all available records

If you moved from another area:

• They can still issue new card based on available information
• Bring any old records (even photos of old card)
• Bring immunization records from any other facility

Cost: Usually free or minimal administrative fee.

Call Supervising: Bojanala District Office +27 14 591 4000 for clinic days and times.

352. Segwaelane Clinic het my geweier – wat moet ek doen? (Afrikaans)

Answer:

As Segwaelane Clinic jou geweier het, is dit onwettig tensy daar ‘n geldige rede is. Hier is wat om te doen:

Stap 1: Verstaan jou regte

• Die Grondwet, Artikel 27: “Elkeen het die reg op toegang tot gesondheidsorgdienste” 
• Hierdie reg geld vir almal – burgers en nie-burgers
• Noodgevalle kan nooit geweier word nie

Stap 2: Vra vir ‘n rede

• Praat met die fasiliteitsbestuurder
• Vra vir die rede in skryf
• Redes wat onwettig is:
  • “Jy is ‘n buitelander” 
  • “Jy het nie ‘n ID nie”
  • “Jy het nie geld nie”

Stap 3: Rapporteer die voorval

• Suid-Afrikaanse Menseregtekommissie: 011 877 3600
• Prokureurs vir Menseregte: 011 339 1960
• SAPS (as daar dreigemente was)

Stap 4: Kry hulp

• Bel Supervising: Bojanala District Office +27 14 591 4000 en vra vir die bestuurder
• Kontak ‘n kliniek naby wat jou kan help

Onthou: Regering is teen die blokkering van gesondheidsorg . Dit is ongrondwetlik en onwettig.

353. Ngabe Segwaelane Clinic ingangisiza ukuthola umtapo wami wezempilo (clinic card) olahlekile? (isiZulu)

Answer:

YEBO – ungathola ikhadi lokushintsha le-Road-to-Health (ikhadi lasemtholampilo) e Segwaelane Clinic .

Iyini i-Road-to-Health?

• Irekhodi elisemthethweni lomntwana wakho:
  • Imijovo
  • Ukukhula (isisindo, ubude)
  • Ukuthuthuka kwengqondo
  • Izifo nokwelashwa
  • I-Vitamin A nokuxoshwa kwezikelemu

Uma ilahlekile noma yonakele:

Isinyathelo 1: Yenza isifungo eposini

• Isitatimende esifungelwe sithi:
  • Igama lakho negama lomntwana wakho
  • Ukuthi ikhadi lilahlekile
  • Usuku nendawo azalelwa kuyo (ngendlela oyaziyo)

Isinyathelo 2: Vakashela Segwaelane Clinic

• Iya emnyangweni wamarekhodi noma emtholampilo wezingane
• Letha:
  • Isifungo
  • Umazisi wakho (ID)
  • Isitifiketi sokuzalwa somntwana (uma unaso)
• Abasebenzi bazobheka ifolda yomntwana wakho
• Bakhipha ikhadi elisha elibhalwe “DUPLICATE” elinawo wonke amarekhodi akhona

Uma usuke kwenye indawo:

• Basakwazi ukukhipha ikhadi elisha ngokolwazi abanalo
• Letha noma yimaphi amarekhodi amadala (ngisho nezithombe zekhadi elidala)

Ixabiso: Ngokuvamile likhululekile noma imali encane yokuphatha.

Shayela u-Supervising: Bojanala District Office +27 14 591 4000 ukuze uthole usuku lwemitholampilo yezingane.

354. Can I get a certificate of attendance from Segwaelane Clinic if I don’t need a sick note?

Answer:

YES – you can request a certificate of attendance from Segwaelane Clinic to prove you were at the clinic .

What’s the difference?

Document	Purpose	Valid Sick Note?
Medical certificate / Sick note	Certifies you were examined and unable to work due to illness	YES – meets BCEA requirements
Certificate of attendance	Confirms you attended the clinic for an appointment or service	NO – not valid for sick leave

When you might need an attendance certificate:

• For school/university to explain absence (non-illness reasons)
• For employer to prove you were at appointment (not sick)
• For court or legal matters
• For SASSA appointments
• To show you kept medical appointments

At Segwaelane Clinic :

• Ask at reception after your consultation
• Request a “certificate of attendance” or “clinic letter”
• It will show:
  • Your name
  • Date of visit
  • That you attended
  • Time spent (sometimes)

Cost: Usually free or minimal fee.

Important: Do NOT try to use attendance certificate as sick note – employers can reject it .

355. Can Segwaelane Clinic give me a letter for my child’s school or crèche?

Answer:

YES – Segwaelane Clinic can provide medical documentation for school or crèche requirements .

Common school/crèche requests:

Request	What Segwaelane Clinic can provide
Immunisation record	Copy of Road-to-Health card showing all vaccines
Medical clearance	Letter stating child is healthy and fit to attend
School readiness assessment	Basic health check, vision screening, developmental check
Absence note	Certificate of attendance if child was seen for illness
Chronic condition letter	For asthma, epilepsy, allergies – medication and emergency plan

What to do:

1. Visit Segwaelane Clinic during child health clinic hours
2. Bring:
   • Child’s Road-to-Health card
   • Any school forms requiring completion
   • Your ID
3. Ask for the specific documentation needed

For Hoërskool mediese sertifikaat (Afrikaans):

• Same process – ask for “mediese sertifikaat vir skool”
• School often has specific forms they need completed

For crèche admission in townships:

• Road-to-Health card showing immunisations is usually sufficient
• Clinic letter confirming child is up to date

Call Supervising: Bojanala District Office +27 14 591 4000 for child health clinic days.

356. I need a letter for my driver’s license medical – does Segwaelane Clinic do this?

Answer:

YES – some facilities offer driver’s license medical examinations, but not all .

What’s required for driver’s license medical:

• Eye test (visual acuity) – must meet minimum standards
• General health assessment – blood pressure, medical history
• Completion of official DLCA medical form (form MC)
• Signed by registered medical practitioner or qualified nurse

At Segwaelane Clinic :

• Larger hospitals and CHCs often have this service
• Smaller clinics may not – call first
• Must have a practitioner registered to perform these exams

What to bring:

• Your ID
• Glasses/contact lenses (if you wear them)
• Any medical records (for chronic conditions)
• The DLCA medical form (you can get at licensing centre or online)

Cost: There is a fee – varies by facility (R100–R300 typical)

If Segwaelane Clinic doesn’t offer:

• Ask them where the nearest facility is
• Private GPs also offer this service (cost R250–R500)

Call Supervising: Bojanala District Office +27 14 591 4000 to ask if they do driver’s license medicals.

357. Does Segwaelane Clinic have after-hours emergency services?

Answer:

It depends on Segwaelane Clinic ‘s facility type. Here’s what you need to know :

Facility Type	After-Hours Emergency Care
Clinic (stand-alone)	Generally CLOSED after hours. Go to nearest hospital with 24-hour casualty.
CHC (Community Health Centre)	Many have 24-hour maternity and emergency services. Check if this CHC is one.
District/Regional Hospital	24-hour casualty/emergency unit open – always
Satellite Clinic	Closed after hours – no emergency services

Operating hours for Segwaelane Clinic :

If Segwaelane Clinic is closed and you have an emergency:

For life-threatening emergencies:

• Call 10177 (landline) or 112 (cellphone)
• Or go to nearest hospital with 24-hour casualty

For urgent but not life-threatening:

• Go to nearest CHC with 24-hour services
• Go to nearest hospital casualty

Witkoppen Clinic example: They direct patients to emergency services on 10111 after hours and are closed weekends .

Save these numbers:

• Ambulance: 10177
• Cellphone emergency: 112
• Police: 10111

358. Is Segwaelane Clinic open during load shedding?

Answer:

YES – healthcare facilities are designated critical infrastructure and must have backup power .

What happens during load shedding:

Facility Type	Backup Power	Service Impact
Hospitals	Generators (full)	Essential services continue 24/7 – emergency, maternity, ICU, theatres
CHCs	Generators (partial)	Emergency and maternity continue. Some non-essential services may be delayed.
Clinics	May have backup (varies)	May experience disruptions, especially for electronic systems (patient records, dispensing).

At Segwaelane Clinic :

• Emergency care will continue
• Maternity services will continue
• Electronic systems may be slower
• If you have an appointment, still attend unless contacted

What Witkoppen Clinic says:
They advise patients to come early as load shedding may affect daily patient limits .

Tips for load shedding days:

• Bring your clinic card (in case electronic records are down)
• Be patient – systems may be slower
• If you have electricity-dependent medical devices (CPAP, nebuliser), have backup plan
• Call Supervising: Bojanala District Office +27 14 591 4000 if you’re unsure

Check Eskom schedules: EskomSePush app

359. Can Segwaelane Clinic give me a drip (IV fluids) for dehydration or hangover?

Answer:

YES – Segwaelane Clinic can provide IV fluids (drip) if medically necessary – but not for hangover relief.

When IV fluids are medically needed:

Condition	Clinical Need
Severe dehydration	From diarrhoea and vomiting (especially children)
Heat stroke	Overheating, fluid loss
Severe infections	Unable to drink, septic
Before surgery	Pre-operative hydration
During labour	IV access for emergencies

When IV fluids are NOT provided:

• “Hangover cure” – this is not medical need
• “Energy boost” – not indicated
• Without medical examination – drip requires prescription

At Segwaelane Clinic :

• Doctor or nurse must examine you first
• They assess if IV fluids are clinically indicated
• If needed, they will administer at facility
• For hangover, they will advise: rest, oral rehydration, pain relief

Cost: If medically necessary, part of consultation fee.

Important: Private “drip bars” charge R300–R1000 for hangover drips – this is NOT public healthcare service.

360. Can Segwaelane Clinic do circumcision? How much does it cost?

Answer:

YES – some facilities offer Voluntary Medical Male Circumcision (VMMC) as part of HIV prevention programmes .

At public health facilities:

• VMMC is FREE (government funded)
• Performed by trained health professionals under sterile conditions
• Includes:
  • HIV testing and counselling
  • The procedure
  • Follow-up care
  • Wound checks
  • Complications management

At Segwaelane Clinic :

• Not all facilities offer circumcision – call first
• Larger hospitals and selected CHCs usually have services
• Witkoppen Clinic does NOT offer circumcision – they refer 

To find VMMC services:

• Call Supervising: Bojanala District Office +27 14 591 4000 and ask
• Contact Innovo call centre: 068 007 0070 
• Ask your local clinic for referral

What to expect:

• Procedure takes about 30 minutes
• Local anaesthetic
• Healing time 4–6 weeks
• No sex during healing period
• Follow-up visit required

Traditional circumcision:

• NOT offered at public health facilities
• Facility can treat complications if they occur

Cost:

• Medical circumcision: FREE at public facilities
• Traditional circumcision: Varies (private arrangements)

361. What are my rights if Segwaelane Clinic refuses to treat me?

Answer:

If Segwaelane Clinic refuses to treat you without a valid reason, this is unlawful and a violation of your constitutional rights .

Your rights protected by law:

• Section 27 of the Constitution: “Everyone has the right to have access to healthcare services” – this includes citizens, refugees, asylum seekers, documented and undocumented migrants, stateless persons, and everyone within South Africa’s borders .
• Section 28: Children have the right to basic healthcare
• Section 11: Right to life – emergency care cannot be refused 

Illegal reasons for refusal:

• Your nationality or immigration status 
• Lack of ID document 
• Inability to pay (emergency care must be provided) 
• Race, ethnicity, or language
• Disability or medical condition (including HIV)

What to do if refused:

Step 1: Ask for the reason in writing

• Request the facility manager or supervisor
• Ask them to document why you were refused

Step 2: Do not leave if it’s an emergency

• Section 27(3) states: “No one may be refused emergency medical treatment” 
• If it’s an emergency, insist on being seen

Step 3: Report the refusal

• Facility manager – first step
• Provincial Department of Health – call the toll-free number: Supervising: Bojanala District Office +27 14 591 4000
• South African Human Rights Commission: 011 877 3600 
• Health Ombudsperson (in provinces with this office) 

Step 4: Get legal help

• Lawyers for Human Rights: 011 339 1960
• Legal Resources Centre: 011 836 9831

Remember: No civic group or individual has the legal authority to control access to public health facilities or enforce immigration laws. That power lies only with the Department of Home Affairs and SAPS .

362. Segwaelane Clinic demanded money I don’t have – what do I do?

Answer:

You cannot be denied emergency care because you have no money . Here’s what the law says and what to do:

The law on payment:

• Section 27(3) of the Constitution: “No one may be refused emergency medical treatment” – this applies regardless of ability to pay 
• Public healthcare facilities must treat emergency cases first, worry about payment later
• If you cannot pay immediately, the amount is recorded as debt – you still receive care

Who gets free care (H0 category):

• Children under 6 years
• Pregnant and breastfeeding women (not on medical aid)
• Old age pensioners
• Disability grant recipients
• Persons with mental disorders
• Patients with communicable diseases (TB, HIV)
• Unemployed persons who qualify through means test
• All services at clinics (primary healthcare is free for everyone)

What to do if pressured for money:

Step 1: Explain your situation

• Tell the admissions clerk you have no money
• Ask to speak to a social worker

Step 2: Ask about means test

• You may qualify for free or reduced fees based on income
• The social worker can help with assessment

Step 3: If refused treatment – escalate immediately

• Ask for facility manager
• Call the provincial health toll-free number: Supervising: Bojanala District Office +27 14 591 4000
• Report to SAHRC: 011 877 3600 

Step 4: Get documentation

• If you paid but shouldn’t have, ask for receipt and query later
• Keep records of any refusal

Eastern Cape Department of Health complaints line: 0800 032 364 

363. How do I report a rude nurse or staff member at Segwaelane Clinic?

Answer:

You have the right to be treated with dignity and respect. Rudeness, negative attitudes, and inappropriate behaviour are valid grounds for complaint .

What you can complain about:

• Rudeness or disrespectful treatment
• Negative staff attitudes
• Shouting or humiliation
• Ignoring patients
• Discriminatory remarks
• Refusal to answer questions properly 

How to report:

Step 1: Complain at the facility first

• Ask to speak to the facility manager or clinic supervisor
• Most issues can be resolved at this level
• Be specific: date, time, staff member’s name or description

Step 2: Use the suggestion box or complaints book

• All facilities have complaint/compliment and suggestion boxes 
• Write your complaint clearly – include your contact details if you want a response

Step 3: Call the provincial toll-free line

• Eastern Cape: 0800 032 364 
• Other provinces: Ask at reception for your province’s number

Step 4: Contact the Health Ombudsperson (in provinces with this office)

• They handle complaints about:
  • Attitude of personnel / rudeness
  • Unfair treatment, bias, prejudice
  • Wrong treatment or poor service
  • Communication problems 
• Complaints must be in writing and within 12 months of incident 

Step 5: Contact professional councils

• South African Nursing Council (SANC) – for nurses
• Health Professions Council of South Africa (HPCSA) – for doctors and allied health professionals

What happens next:

• Facility must investigate within 25 working days 
• You should receive a response with outcome
• If not satisfied, you can escalate to provincial office

364. Can Segwaelane Clinic share my HIV status without my permission?

Answer:

Generally NO – your HIV status is confidential and cannot be shared without your consent. However, there are specific, limited exceptions .

The law on HIV confidentiality:

• Health professionals have a legal and ethical duty to maintain patient confidentiality, including HIV status 
• They may not disclose your HIV status unless:
  • You give informed consent, OR
  • Specific legal exceptions apply 

When disclosure MAY be justified (rare cases):
The HPCSA guidelines state that if a patient refuses to disclose their HIV status to a sexual partner despite counselling, the health professional may use their discretion to disclose, but only after following strict steps :

1. Counsel the patient on importance of disclosing
2. Provide support to make disclosure
3. Warn patient of ethical obligation to disclose if they refuse
4. If still refuses, may disclose to sexual partner
5. Follow up after disclosure to check for harm 

This decision must be made with great care, considering the risk to the partner and the risks to the patient (e.g., violence) .

Recent court cases (Phiri and Conga):

• Individuals who knowingly infect partners with HIV without disclosure can face criminal charges (attempted murder, rape) 
• Courts have affirmed that non-disclosure undermines consent 

What to do if your status was shared unlawfully:

• Complain to facility manager
• Report to HPCSA (for doctors) or SANC (for nurses)
• Contact SAHRC: 011 877 3600
• Legal action may be possible

Remember: Health professionals are obligated to counsel patients on the importance of disclosure and the legal consequences of non-disclosure .

365. Segwaelane Clinic lost my patient file – what do I do?

Answer:

Lost patient files are a serious problem that can disrupt your care and cause distress. If your file is lost at Segwaelane Clinic , here’s what to do :

Why files get lost:

• Chaotic paper filing systems
• Filing rooms too small to maintain properly
• Staff struggling to locate files
• Mix-ups with other patients’ files 

What patients experience:

• Being sent home without medication
• Having to return multiple times
• Receiving files with wrong names on cover
• Uncertainty about whether medication is correct 

What to do if your file is lost:

Step 1: Report it immediately

• Tell the nurse or clerk your file cannot be found
• Ask for the facility manager or supervisor

Step 2: Request a new file

• Staff should create a new file for you
• They should look up your old records in the system (if electronic)
• Ask them to transfer information from your old file if found later

Step 3: Bring what you have

• Any old clinic cards or papers
• Your ID
• List of medications you take
• Any appointment letters

Step 4: For chronic medication (ARVs, TB treatment, etc.)

• Do NOT leave without medication 
• Explain you cannot miss doses
• Ask them to dispense based on your history or old bottles

Step 5: If problems persist

• Ask for a written explanation
• Complain to facility manager
• Call provincial toll-free line: Supervising: Bojanala District Office +27 14 591 4000

Patient story from Khumbula Clinic:
Thuli was told her file couldn’t be found and to return the next day. When she returned, they handed her a file with someone else’s name on the cover but her information inside. She worried for weeks if she received correct medication .

You have the right to:

• Proper explanation
• Assurance that your care isn’t compromised
• Respectful treatment despite the error 

366. I was turned away from Segwaelane Clinic for not having an ID – is this legal?

Answer:

NO – being turned away solely for not having an ID is ILLEGAL. You cannot be refused healthcare because you lack identification documents .

What the law says:

• Section 27 of the Constitution guarantees healthcare access to “everyone” – with no mention of ID requirements 
• Emergency medical treatment cannot be refused to anyone, regardless of documentation 
• All people in South Africa – citizens, refugees, asylum seekers, documented and undocumented migrants – are entitled to basic healthcare 

What eThekwini Municipality clarified:

• Patients are only asked to bring IDs during their first visit to open a patient file
• After that, an ID is not required for future clinic visits
• No one will be turned away for not having an ID document 

If you have no ID:

1. You can still be seen and treated
2. Staff can still open a file for you
3. They may assign a temporary file number
4. For follow-up visits, they may ask you to bring ID next time

What to do if turned away:

Step 1: Ask for facility manager

• Explain you have the right to care without ID
• Ask them to show you the policy requiring ID (there isn’t one)

Step 2: Do not leave if emergency

• Emergency care cannot be refused 
• If it’s urgent, insist on being seen

Step 3: Report the refusal

• SAHRC: 011 877 3600 
• Provincial health department toll-free line: Supervising: Bojanala District Office +27 14 591 4000
• Lawyers for Human Rights: 011 339 1960

Remember: No civic group or individual has the legal authority to control access to public health facilities .

367. Can Segwaelane Clinic refuse to treat my child?

Answer:

NO – children have special constitutional protection and cannot be refused healthcare .

Children’s rights to healthcare:

• Section 28 of the Constitution: “Every child has the right to basic healthcare services” 
• This applies to all children in South Africa – citizens, refugees, asylum seekers, migrants, stateless children, and separated/unaccompanied children 
• Children under 6 get free healthcare regardless of parents’ status

What this means:

• Your child cannot be refused based on your nationality
• Your child cannot be refused because you have no ID
• Your child cannot be refused because you cannot pay
• Emergency care for children must be provided unconditionally 

If your child is refused:

Step 1: Stay calm, but be firm

• Explain that children have constitutional rights to healthcare
• Ask to speak to facility manager

Step 2: Do not leave if child needs emergency care

• Emergency treatment cannot be refused to anyone, especially children 

Step 3: Report immediately

• SAHRC: 011 877 3600 
• Provincial health department: Supervising: Bojanala District Office +27 14 591 4000
• Child helpline: 0800 055 555

Step 4: Get legal help

• Lawyers for Human Rights: 011 339 1960
• Legal Resources Centre: 011 836 9831

Remember: Denying healthcare to a child on discriminatory grounds violates the Constitution and South Africa’s international obligations .

368. What if Segwaelane Clinic is closed when I arrive?

Answer:

If Segwaelane Clinic is closed, your actions depend on why you need care. Here’s what to do in different situations :

Operating hours for Segwaelane Clinic :

If it’s an emergency:

• Go to the nearest hospital with 24-hour casualty/emergency unit
• Call an ambulance: 10177 (landline) or 112 (cellphone)
• Do NOT wait until morning

If it’s urgent but not life-threatening:

• Go to nearest CHC with 24-hour services (if any in your area)
• Go to nearest hospital casualty unit

If it’s non-urgent:

• Return when facility is open
• Check if there’s another clinic nearby with different hours

What happened in Mangaung (2025):
Some clinics that used to operate 24 hours cut back emergency services :

• Winnie Mandela Clinic, Itumeleng Clinic, and MUCCP now only offer 24-hour maternity services
• Other emergencies are no longer seen after hours 

Tragic case at MUCCP:

• A man with TB was refused entry at 9:30 PM
• Security guard refused to call ambulance
• Patient lay unconscious on pavement
• Only helped hours later by taxi driver 

If security refuses you entry at closed facility:

• Ask them to call an ambulance
• If they refuse, call 10177 yourself
• Report the incident to facility manager next day
• Report to provincial health department

Reason for reduced hours:
Staff shortages and difficulty retaining healthcare workers 

Call Supervising: Bojanala District Office +27 14 591 4000 to confirm current after-hours services before relying on them.

369. A staff member shouted at me – what can I do?

Answer:

You have the right to be treated with dignity and respect. Rudeness and shouting are unacceptable and you can complain .

What the Health Ombudsperson considers a valid complaint:

• Attitude of personnel – rudeness by personnel
• Not apologizing for mistakes
• Communication problems
• Unethical behaviour from officials 

What to do:

Step 1: Address it immediately (if safe)

• Calmly ask to speak to the staff member’s supervisor
• Say: “I would like to speak to the facility manager about how I’m being treated”

Step 2: Report the incident

• Ask for the facility manager or clinic supervisor
• Provide details: date, time, staff member’s name or description
• Explain what happened and how it affected you

Step 3: Use the complaints book or suggestion box

• All facilities have complaint/compliment boxes 
• Write your complaint clearly
• Include your contact details if you want a response

Step 4: Call the provincial toll-free line

• Eastern Cape: 0800 032 364 
• Other provinces: ask at reception for number

Step 5: Contact Health Ombudsperson (in provinces with this office)

• They handle complaints about rudeness, unfair treatment, bias, and prejudice 
• Complaints must be in writing within 12 months 
• Free service, investigations speedily handled 

What information to provide:

• Your name and contact details
• Name of facility (Segwaelane Clinic)
• Date and time of incident
• Description of what happened
• Names or descriptions of staff involved
• Witnesses (if any)
• What you want to happen (apology, disciplinary action, etc.)

What happens next:

• Complaint assessed for jurisdiction 
• Facility must provide information on allegations
• Provisional outcome within 14 working days 
• Final outcome within 25 working days 

Remember: Your complaint helps improve services for everyone .

370. Segwaelane Clinic gave me the wrong medication – what do I do?

Answer:

Medication errors are serious and can be life-threatening. If you received incorrect medication at Segwaelane Clinic , take these steps immediately .

What happened in a recent case:
A woman received Xarelto (blood thinner) instead of Xatral after a routine procedure. This caused severe bleeding requiring emergency intervention and led to post-traumatic stress disorder .

If you received wrong medication:

Step 1: STOP taking the medication immediately

• Do not take another dose
• Keep the medication and packaging

Step 2: Seek medical attention

• Go back to Segwaelane Clinic immediately
• If you feel unwell, go to casualty or call ambulance (10177/112)
• Explain you received wrong medication
• Take the incorrect medication with you

Step 3: Report the error

• Ask to speak to facility manager
• Report to pharmacist-in-charge
• Request that they document the error in writing

Step 4: Preserve evidence

• Keep the medication in original packaging
• Keep the pharmacy label and dispensing slip
• Take photos of everything
• Write down exactly what happened with dates and times

Step 5: Report to authorities

• SA Health Products Regulatory Authority (SAHPRA): Report adverse drug reaction – all medication errors must be reported 
• South African Pharmacy Council (for negligent pharmacists)
• Provincial health department

Legal considerations:

• Pharmacists have a duty to exercise reasonable care in dispensing 
• Negligence is determined by whether a reasonable pharmacist would have foreseen harm and taken precautions 
• The standard of care for professionals is higher than for ordinary people 

Could you be partly at fault?

• Courts consider “contributory negligence” – whether a reasonable person would have checked the medication
• However, patients without medical knowledge typically trust pharmacists to dispense correctly 
• In the Clicks case, the plaintiff was found not negligent for trusting the pharmacist 

Compensation:

• You may be entitled to claim damages if negligence is proven
• Keep all medical records and receipts for additional treatment
• Consult a lawyer specialising in medical negligence

Call Supervising: Bojanala District Office +27 14 591 4000 to report and get guidance.

371. How do I report corruption or fraud at Segwaelane Clinic?

Answer:

Corruption and fraud in healthcare harm everyone. If you suspect corruption at Segwaelane Clinic , you can report it confidentially .

What counts as corruption/fraud:

• Staff demanding bribes for services that should be free
• Selling medicines or supplies meant for patients
• Falsifying records or claims
• Theft of facility property
• Ghost employees (people on payroll who don’t work)
• Any unethical behaviour or abuse of authority 

Where to report:

1. National Anti-Corruption Hotline

• Toll-free: 0800 701 701 
• Operated by Public Service Commission
• Anonymous reporting accepted

2. Provincial Health Department hotlines

• Eastern Cape: 0800 032 364 (also handles fraud reports) 
• Other provinces: ask at facility for fraud hotline number

3. Health Ombudsperson (in provinces with this office)

• Handles complaints about corruption, unethical behaviour, and abuse of authority 
• Contact details for Free State office: 051 447 9766 

4. SAPS Commercial Crimes Unit

• For serious fraud cases
• Go to your nearest police station

5. Hawks (Directorate for Priority Crime Investigation)

• For major corruption cases
• 0800 701 701 (same as anti-corruption hotline)

What information to provide:

• Name of facility (Segwaelane Clinic)
• Names of individuals involved (if known)
• Dates and times of incidents
• Description of what happened
• Any evidence (receipts, photos, witness names)
• Whether money changed hands

Protection for whistleblowers:

• Protected Disclosures Act protects whistleblowers from retaliation
• You can report anonymously
• If you face victimisation, report to SAHRC: 011 877 3600 

Remember: Corruption steals resources meant for patients. Reporting it helps protect healthcare for everyone.

372. Can Segwaelane Clinic refuse to give me my medical records?

Answer:

Generally NO – you have the right to access your medical records under the National Health Act and Protection of Personal Information Act (POPIA) .

Your rights:

• You can request copies of your medical records
• You can request to view your file
• You can request records be transferred to another facility
• You can authorize someone else (lawyer, family member) to access records on your behalf

When access might be limited (rare):

• If disclosure would cause serious harm to your physical or mental health
• If disclosure would breach someone else’s privacy
• If records are subject to court order

What to do if refused:

Step 1: Ask for reason in writing

• Request facility manager to explain refusal in writing
• They must provide legal basis for refusal

Step 2: File a formal request

• Go to medical records department
• Complete records access request form
• Keep copy of your request

Step 3: Escalate if still refused

• Complain to facility manager
• Contact Information Regulator (enforces POPIA): 010 023 5200
• Contact SAHRC: 011 877 3600 
• Contact Health Ombudsperson (in provinces with this office) 

Costs:

• Small administrative fee may apply for copies
• Cannot be charged excessive amounts
• If fees are unreasonable, you can complain

What the Health Ombudsperson can do:

• Access all relevant records during investigations 
• Can compel production of records

Call Supervising: Bojanala District Office +27 14 591 4000 to inquire about records access procedures.

373. What happens if Segwaelane Clinic is out of medicine?

Answer:

Medicine stock-outs are a serious problem that can affect your treatment. If Segwaelane Clinic is out of your medication, here’s what to do .

Why stock-outs happen:

• Supply chain problems
• Supplier delays
• Budget constraints
• High patient demand

If your medication is unavailable:

Step 1: Ask what alternatives exist

• Is there a therapeutic alternative (different drug that works the same)?
• Can they give you a partial supply from another batch?
• Can they refer you to another facility that has stock?

Step 2: Request a referral

• Ask for a letter to take to another clinic or hospital
• They should tell you where stock is available

Step 3: For chronic medication (ARVs, TB treatment, etc.)

• Do NOT miss doses – this can cause drug resistance
• Explain urgency to staff
• Ask them to check neighbouring facilities

Step 4: Report the stock-out

• Tell the facility manager
• Call provincial health department: Supervising: Bojanala District Office +27 14 591 4000
• Report to Stop Stock-outs Project (run by TAC and other activists)

What patients experience:

• Being told to return multiple times
• Anxiety about missing life-saving medication
• Uncertainty whether medication will be available next time 

Prevention tips:

• Collect medication before you run out
• Ask about CCMDD programme (chronic medication collection from external pick-up points)
• Keep a small buffer supply if possible

Call Supervising: Bojanala District Office +27 14 591 4000 to check medicine availability before travelling.

374. My medication was stolen – can Segwaelane Clinic replace it?

Answer:

YES – in most cases, facilities can provide emergency replacements for stolen medication, especially for life-saving drugs like ARVs or TB treatment .

What to do if medication is stolen:

Step 1: Report to police

• Go to nearest police station
• Get a case number or affidavit
• This helps facility verify your claim

Step 2: Go to Segwaelane Clinic immediately

• Explain your medication was stolen
• Bring police report if you have it
• Bring any remaining medication or packaging

Step 3: For ARVs, TB meds, insulin, etc.

• Do not miss doses – tell them it’s urgent
• Staff should provide emergency supply
• They may give partial supply until next appointment

Step 4: For chronic medication (hypertension, diabetes, etc.)

• They may replace depending on policy
• May require proof (affidavit)
• May charge for replacement (depends on facility)

If facility refuses to replace stolen medication:

Step 1: Ask for facility manager

• Explain medical necessity
• Quote patient rights to continuity of care

Step 2: If still refused

• Call provincial hotline: Supervising: Bojanala District Office +27 14 591 4000
• For ARVs, contact TAC (Treatment Action Campaign) for advocacy

Prevention:

• Keep medication in safe place
• Don’t carry all medication at once
• Know your clinic’s policy for emergencies

Call Supervising: Bojanala District Office +27 14 591 4000 to ask about replacement policy before going.

375. Segwaelane Clinic security refused to call ambulance – what do I do?

Answer:

This is unacceptable and potentially life-threatening. Security guards cannot refuse to call an ambulance in an emergency .

What happened in Mangaung (2025):

• A man with TB was lying unconscious outside MUCCP clinic
• Security guard refused entry
• When asked to call ambulance, guard said “he was not given airtime”
• Patient lay there for hours until taxi driver helped 

If security refuses to help:

Step 1: Call ambulance yourself

• 10177 (landline) or 112 (cellphone)
• Give exact location: Segwaelane Location , Segwaelane
• Describe the emergency

Step 2: Get help from others

• Ask passersby to call
• Go to nearest house or shop for phone
• Wave down a car or taxi

Step 3: Record the incident

• Take photos/videos if safe
• Get names of witnesses
• Note security guard’s name or description
• Record time and date

Step 4: Report after emergency

• Complain to facility manager
• Report to provincial health department: Supervising: Bojanala District Office +27 14 591 4000
• Contact SAHRC: 011 877 3600 
• Report to private security company (if guard is contracted)

What the law says:

• Emergency medical treatment cannot be refused to anyone 
• Security guards have a duty to assist in emergencies
• Their employer is responsible for their actions

If you are the patient and cannot call:

• Shout for help
• Try to get someone’s attention
• If you can, crawl to a public area

Remember: The TAC and other organisations are calling for review of after-hours services when such incidents occur .

376. Can I take photos or videos inside Segwaelane Clinic?

Answer:

Generally NO – taking photos or videos inside healthcare facilities is restricted to protect patient privacy .

Why restrictions exist:

• Patient confidentiality – other patients have right to privacy 
• Medical records and information may be visible
• Staff have right to work without being filmed
• Disruption to healthcare services

When you CAN take photos:

• Of yourself (selfies) – but be careful not to include others
• Of your own medical documents (with permission)
• In public areas like entrance or parking lot
• If you have explicit permission from facility manager

When you CANNOT take photos:

• In waiting areas (other patients visible)
• In consultation rooms (unless staff agree and no other patients)
• Of staff without their consent
• Of other patients or their families
• Of medical records belonging to others

What to do if you need visual documentation:

• Ask facility manager for permission
• Explain why you need photos (evidence for complaint, etc.)
• They may allow supervised photos

If staff confiscate your phone:

• They generally cannot keep your property
• Ask for it back
• If refused, call police (10111)

Legal considerations:

• HPCSA guidelines emphasise confidentiality 
• POPIA protects personal information
• You could face legal action if you share images of others without consent

If you witnessed something serious (like patient being refused care):

• Describe in writing – date, time, witnesses
• Report to facility manager
• Call SAHRC: 011 877 3600 
• Photos may be evidence, but be very careful

377. What happens if I miss my appointment at Segwaelane Clinic?

Answer:

If you miss an appointment, you can usually reschedule, but there may be consequences depending on the service .

What counts as missing an appointment:

• Not showing up without cancelling
• Arriving too late (they may have to turn you away)
• Forgetting your appointment date

General consequences:

Service Type	What Happens If You Miss
General consultation	Reschedule – may have to wait longer for new date
Chronic medication collection	May run out of medication – dangerous for ARVs, TB treatment, insulin
Antenatal appointment	Important for baby’s health – reschedule ASAP
Specialist appointment	Long waiting lists – may go to back of queue
Surgery or procedure	May lose your place – could wait months

What to do if you miss an appointment:

Step 1: Call Supervising: Bojanala District Office +27 14 591 4000 as soon as possible

• Explain you missed your appointment
• Ask to reschedule
• Apologize for not cancelling

Step 2: If you need medication

• Do not wait for next appointment if you’ll run out
• Go to facility anyway and explain
• They may give emergency supply

Step 3: For chronic conditions (HIV, TB, diabetes)

• Missing medication is dangerous
• Go immediately – don’t wait for new appointment
• Staff will understand and help

If you have a valid reason:

• Medical emergency
• Death in family
• Transport problems
• Crime/accident on way

Explain your reason – they may be more understanding.

If appointments are cancelled without valid reason:
You can complain – this is listed as a valid complaint by the Health Ombudsperson .

Call Supervising: Bojanala District Office +27 14 591 4000 to reschedule.

378. Can Segwaelane Clinic force me to take an HIV test?

Answer:

NO – HIV testing must be voluntary with informed consent .

The law on HIV testing:

• Testing requires your informed consent
• You have the right to refuse
• Results are confidential
• Pre-test and post-test counselling must be offered

Exceptions (very limited):

• Organ/tissue donation (required)
• Blood donation (required)
• Certain research studies (with ethics approval)
• Court order (rare)

When testing is “routine” but still voluntary:

• Antenatal care – testing is offered routinely but you can opt out (called “opt-out testing”)
• Staff may strongly recommend testing, but cannot force you
• You can ask questions before deciding

If staff pressure you to test:

• You have the right to say no
• Ask to speak to facility manager
• If denied treatment for refusing, report it

Your rights:

• Right to information about the test
• Right to confidentiality of results 
• Right to counselling before and after
• Right to refuse without affecting other care

Health professionals’ duty:

• Must counsel patients on importance of testing
• Must explain implications of results
• Must maintain confidentiality 

If you tested without consent:

• Complain to facility manager
• Report to HPCSA (for doctors) or SANC (for nurses)
• Contact SAHRC: 011 877 3600 

Call Supervising: Bojanala District Office +27 14 591 4000 if you have concerns about testing.

379. Can Segwaelane Clinic share my information with police or Home Affairs?

Answer:

Generally NO – health facilities cannot share your information with police or Home Affairs without your consent or a court order .

What the law says:

• Patient confidentiality is protected by:
  • Constitution 
  • National Health Act
  • HPCSA ethical guidelines 
  • POPIA (Protection of Personal Information Act)
• Health professionals have a legal and ethical duty to maintain confidentiality 

When disclosure MAY be allowed (rare):

• Court order requiring disclosure
• If required by specific legislation
• In exceptional cases where there’s significant risk to others (but this is for sexual partners, not immigration) 

What health facilities CANNOT do:

• Report undocumented patients to Home Affairs
• Allow immigration officials to screen patients
• Share patient lists with police
• Deny care based on immigration status 

Who can enforce immigration laws:

• Only Department of Home Affairs and SAPS may enforce immigration laws
• No civic group or individual has legal authority to control access to health facilities 

If officials come to the facility:

• They cannot access patient areas without permission
• They cannot demand patient information
• Report any such incidents to SAHRC immediately 

If your information was shared unlawfully:

• Complain to facility manager
• Report to Information Regulator: 010 023 5200
• Report to SAHRC: 011 877 3600 
• Legal action may be possible

Remember: The SAHRC has warned that denying healthcare based on nationality or documentation status is unconstitutional and unlawful .

380. What are my rights if I’m treated badly because of my nationality at Segwaelane Clinic?

Answer:

You have strong legal protection against discrimination based on nationality .

Your constitutional rights:

• Section 27: “Everyone” has right to healthcare – no nationality restriction 
• Section 9: Right to equality and freedom from discrimination
• Section 10: Right to dignity
• Section 12: Right to freedom and security

What the SAHRC says:

• All people in South Africa – citizens, refugees, asylum seekers, documented and undocumented migrants – are entitled to basic healthcare 
• Denying healthcare on discriminatory grounds is unconstitutional, unethical, and unlawful 
• No civic group or individual has legal authority to control access to health facilities 

What is happening (2025):

• Groups have protested outside clinics, blocking access
• Foreign nationals have been chased away
• Some patients collecting medication for 10+ years were denied 
• eThekwini had to clarify that ID is only needed for first visit 

What to do if treated badly based on nationality:

Step 1: Stay calm, do not engage with protesters

• Your safety is priority
• Ask to speak to facility manager

Step 2: Report immediately

• SAHRC: 011 877 3600 
• SAPS: 10111 (Public Order Police should intervene) 
• Provincial health department: Supervising: Bojanala District Office +27 14 591 4000
• Lawyers for Human Rights: 011 339 1960

Step 3: Document everything

• Write down names, dates, times
• Get contact details of witnesses
• Take photos/videos if safe
• Keep copies of any medical records

Step 4: Get support

• Refugee and migrant support organisations
• Community advice offices
• Legal aid clinics

What the SAHRC urges:

• Law enforcement to remain vigilant
• Public not to take law into their own hands
• Healthcare providers to ensure non-discriminatory access 

Remember: The strain on clinics is from underfunding, not from migrants. Blocking healthcare access is a human rights violation .

381. I have a disability – what support should Segwaelane Clinic provide?

Answer:

Public healthcare facilities must provide reasonable accommodation for people with disabilities .

Your rights:

• Right to access healthcare without discrimination 
• Right to dignity and respect
• Right to reasonable accommodation (adjustments to enable access)

What facilities should provide:

Physical accessibility:

• Ramps at entrances (check if available at Segwaelane Location )
• Wheelchairs for patient use (ask at reception)
• Wide doorways and corridors
• Accessible toilets (select facilities)
• Priority queues for persons with disabilities

Communication support:

• Staff should communicate clearly
• If you need interpreter, ask at reception
• Family members may assist with communication
• Written information if hearing impaired

Service adjustments:

• Home visits for those who cannot travel (ask social worker)
• Longer appointment times if needed
• Assistance with moving within facility

If you need help:

1. Ask at reception when you arrive
2. Request a porter or assistant
3. Explain what help you need

If facility is not accessible:

• Complain to facility manager
• Report to SAHRC: 011 877 3600 
• Contact Disability Rights Unit at Department of Social Development

For disability grant applications:

• Doctors at Segwaelane Clinic can complete medical reports
• Social workers can assist with application process

Call Supervising: Bojanala District Office +27 14 591 4000 before your visit to ask about accessibility.

Remember: Vulnerable populations, including persons with disabilities, are specifically protected under the right to healthcare .

382. I’m deaf or hard of hearing – how will Segwaelane Clinic communicate with me?

Answer:

Facilities must make reasonable efforts to communicate with deaf and hard of hearing patients .

What should be available:

At most facilities:

• Staff may use written communication (paper and pen)
• Family members or friends can assist with interpretation
• Staff should speak clearly and face you for lip-reading
• Visual aids and gestures

At larger facilities (hospitals, some CHCs):

• May have access to telephonic interpretation services
• Some have staff trained in basic sign language
• Printed information in accessible formats

What to do:

Before your visit:

• Call Supervising: Bojanala District Office +27 14 591 4000 and explain you need communication assistance
• Ask if they have any services for deaf patients
• Bring a family member or friend to assist if possible

During your visit:

• Tell reception you are deaf or hard of hearing
• Ask them to write down important information
• Request that the nurse or doctor face you when speaking
• Take your time – ask them to repeat if needed

If communication is poor:

• Ask to speak to facility manager
• Explain that you cannot understand and need help
• Request written instructions for medication

Your rights:

• Right to information about your condition and treatment 
• Right to informed consent – you must understand before agreeing
• Right to dignity and respect 

For hearing aids:

• Some regional/tertiary hospitals have audiology departments
• They may assess and fit hearing aids (long waiting lists)
• Ask at Segwaelane Clinic for referral

Call Supervising: Bojanala District Office +27 14 591 4000 to discuss your needs before visiting.

383. What counts as a valid complaint against Segwaelane Clinic?

Answer:

You can complain about many aspects of healthcare – here’s what counts as valid .

Valid complaints include:

Category	Examples
Treatment issues	Wrong treatment, poor service, incorrect diagnosis, not following correct procedures
Staff behaviour	Rudeness, negative attitudes, shouting, disrespect, not apologizing for mistakes
Delays	Unnecessary delays that could have been avoided, long waiting times
Communication	Wrong/misleading advice, not explaining things, communication problems
Administrative	Appointments cancelled without reason, lost files, medication errors
Discrimination	Treated unfairly due to race, nationality, disability, HIV status, etc.
Unethical behaviour	Abuse of authority, corruption, fraud, ignoring rules

What the Health Ombudsperson can investigate:

• Attitude of personnel
• Unfair treatment, bias, prejudice
• Wrong treatment or poor service
• Wrong or misleading advice
• Incorrect diagnosis
• Procedures not followed
• Communication problems
• Appointments cancelled without reason
• Unethical behaviour
• Rules ignored
• Abuse of authority
• Corrupt activity 

Who can complain:

• All members of the public 
• Healthcare users
• Anyone on behalf of a relative, minor, or other person 

Time limits:

• Complaint should have occurred within 2 years (Eastern Cape) 
• Health Ombudsperson requires incident within 12 months 

What doesn’t count:

• Labour relations matters (employee vs employer) 
• Court decisions (already decided)
• Frivolous complaints

Remember: Complaints help improve services. Don’t be afraid to speak up .

384. How long does complaint investigation take at Segwaelane Clinic?

Answer:

Complaint investigations have set timeframes to ensure you get answers without unreasonable delay .

Standard timeframes:

Step	Time Allowed
Initial assessment	Immediate – complaint checked for jurisdiction
Provisional outcome	Within 14 working days of lodging complaint
Final outcome	Within 25 working days total
Extension (if needed)	If complex, they must inform you of progress

What happens during investigation:

Step 1: Assessment for jurisdiction

• They check if complaint falls within their mandate 
• If not, referred to correct office – you are informed immediately 

Step 2: Information gathering

• Facility/department must provide details on allegations 
• They review records, speak to staff, gather evidence

Step 3: Provisional outcome

• You receive initial findings within 14 working days 
• This is based on provisional review

Step 4: Final outcome

• Full investigation completed
• Final decision and recommendations 
• Within 25 working days total 

Step 5: Closure

• Matter closed unless you have further objections
• You are informed matter is closed 
• You may be asked to give feedback on service 

If investigation takes longer:

• They must keep you informed of progress 
• You can follow up with complaints office

Where to lodge:

• At the facility itself (verbally or in writing) 
• Provincial call centre: Supervising: Bojanala District Office +27 14 591 4000
• Health Ombudsperson (in provinces with this office)

Eastern Cape complaints line: 0800 032 364 

Remember: All health establishments have complaint/compliment boxes .

385. What if I’m not happy with how my complaint was handled?

Answer:

If you’re unsatisfied with the response, you have options to escalate your complaint .

Step 1: Ask for review

• Contact the facility manager
• Ask them to reconsider or explain the decision
• Request written reasons for outcome

Step 2: Escalate to next level

Original Recipient	Next Level
Facility manager	District health office
District office	Provincial Department of Health
Provincial department	Health Ombudsperson (if available)
Health Ombudsperson	National Department of Health

Step 3: Contact external bodies

For general healthcare complaints:

• SAHRC: 011 877 3600 
• Office of the Health Ombud (national – for serious cases)

For specific issues:

Issue	Where to Escalate
Doctor misconduct	HPCSA
Nurse misconduct	South African Nursing Council (SANC)
Pharmacist error	South African Pharmacy Council
Discrimination	SAHRC
Unethical behaviour	Health Professions Council
Corruption	Public Service Commission (0800 701 701)

For medical schemes issues:

• Council for Medical Schemes (CMS) – if your medical aid didn’t pay 

Step 4: Legal options

• Legal Aid South Africa – for low-income individuals
• Lawyers for Human Rights: 011 339 1960
• Private attorney (if you can afford)

What the Health Ombudsperson can do:

• Access all relevant records 
• Call witnesses 
• Determine procedures at inquiries 
• Enter any health facility 
• Criticize and make recommendations 
• Investigate any entity that may have prejudiced your rights 

Remember: The service is free, investigations are speedily handled, and the process is flexible .

386. Can I get compensation if Segwaelane Clinic harmed me?

Answer:

Yes – you may be entitled to claim compensation (damages) if you were harmed due to negligence at Segwaelane Clinic .

What counts as medical negligence:

• Wrong treatment or medication 
• Failure to diagnose correctly 
• Surgical errors
• Not following correct procedures 
• Negligent dispensing of medication 

Example of pharmacist negligence:
A woman received Xarelto (blood thinner) instead of Xatral after a routine procedure. This caused severe bleeding, emergency intervention, and post-traumatic stress disorder .

Legal test for negligence :

1. Would a reasonable professional have foreseen the risk of harm?
2. Would they have taken precautions to prevent it?
3. Did the defendant fail to take those precautions?

If all three are YES, negligence is established.

Steps to claim compensation:

Step 1: Preserve evidence

• Keep all medical records
• Keep medication and packaging
• Take photos of injuries
• Write down dates and names
• Get witness contact details

Step 2: Get medical records

• Request your complete file from Segwaelane Clinic
• They must provide it (may charge small fee)

Step 3: Consult a lawyer

• Medical negligence claims are complex
• Look for attorney specialising in medical law
• Legal Aid may help if you qualify
• Some lawyers work on “no win, no fee” (contingency)

Step 4: Claim against responsible party

• Public facilities: claim against Department of Health
• Must follow Road Accident Fund procedures for certain claims
• Strict time limits apply (usually 3 years)

What can be claimed:

• Medical expenses (past and future)
• Loss of earnings
• Pain and suffering
• Disability and loss of quality of life

Time limits:

• Prescription period is generally 3 years from when you knew about the harm
• For minors, time starts when they turn 18

Call Supervising: Bojanala District Office +27 14 591 4000 for your records. Then consult a lawyer.

387. What is the Health Ombudsperson and how can they help me?

Answer:

The Health Ombudsperson is an independent office that investigates complaints about public health services .

Purpose of the office:

• Give community members a way to complain about health services 
• Independently and impartially respond to complaints 
• Act as central oversight agency for all health service complaints 

What they can investigate :

• Unnecessary delays
• Rudeness by personnel
• Unfair treatment, bias, prejudice
• Wrong treatment or poor service
• Wrong, misleading, or insufficient advice
• Incorrect diagnosis
• Procedures not followed
• Communication problems
• Appointments cancelled without reason
• Unethical behaviour
• Rules ignored
• Abuse of authority
• Corrupt activity

What they can do :

• Access all relevant records
• Call witnesses
• Determine procedures at inquiries
• Enter all health facilities
• Criticize and make recommendations
• Investigate individuals or entities that may have prejudiced your rights

Advantages :

• Free service
• Investigations are inquisitorial (they dig deep)
• Speedily handled
• Flexible process
• Feedback mechanism
• Can make recommendations

How to lodge a complaint :

• Must be in writing
• Must be in your name (unless physically unable)
• Incident must have happened in past 12 months
• You must first try to resolve at facility level

What happens when complaint lodged :

1. Assessment for jurisdiction
2. If within jurisdiction, facility provides information
3. Provisional outcome within 14 working days
4. Final outcome after investigation
5. Matter closed if no further objections
6. You may be asked for feedback

Contact details (Free State example):

• Physical: No. 147 Sinodale Building, Cnr St Andrew & Pres Brand Streets, Bloemfontein, 9300
• Tel: (051) 4479766
• Cell: 083 554 9078
• Email: belotmb@fshealth.gov.za 

Not all provinces have this office – check if yours does.

388. Can Segwaelane Clinic treat me without my consent?

Answer:

NO – informed consent is required before any treatment .

What informed consent means:

• You must understand:
  • What treatment involves
  • Why it’s needed
  • Risks and benefits
  • Alternatives available
  • Consequences of refusing
• You must agree freely (not forced)
• Consent can be verbal or written (written for major procedures)

Who can consent:

• Adults (18+) – consent for themselves
• Minors (12–18) – may consent for certain treatments (HIV testing, contraception, STI treatment) without parental consent
• Children under 12 – parent or guardian consents

When treatment without consent MAY be allowed (rare):

• Emergency – patient unconscious and treatment immediately necessary to save life
• Court order
• Certain mental health admissions (specific legal procedures)

If staff pressure you:

• You have right to say no
• Ask for more information
• Request second opinion
• If denied other care for refusing, report it

What one Health Ombudsperson fought for:
Advocate Belot, a Health Ombudsperson, “defended the right of patients to give consent for each and every procedure or operation when taken to the Theatre” .

If treated without consent:

• Complain to facility manager
• Report to HPCSA (for doctors)
• Contact SAHRC: 011 877 3600 
• Legal action may be possible

Remember: Consent is not just a form – it’s your right to control what happens to your body.

389. What are my rights regarding second opinions at Segwaelane Clinic?

Answer:

You have the right to ask for a second opinion – this is part of your right to participate in decisions about your care .

What the law says:

• Patients’ Rights Charter includes right to a second opinion
• You can ask for another doctor’s opinion
• You can request referral to another facility
• This does not mean you can demand specific doctors

How to request a second opinion:

Step 1: Discuss with your current doctor

• Explain you would like another opinion
• Ask if they can refer you within the facility
• Good doctors will respect your request

Step 2: If within same facility

• They may arrange appointment with another doctor
• May need to wait for availability
• Your records will be shared (with your consent)

Step 3: If you need outside referral

• Ask for referral letter to another facility
• Doctor should provide medical summary
• You may need to travel to larger hospital

When second opinions are useful:

• Serious diagnosis (cancer, HIV, etc.)
• Major surgery recommended
• Treatment not working
• You’re unsure about recommended treatment
• You want to explore alternatives

What may delay second opinion:

• Staff shortages – some facilities have few doctors 
• Long waiting lists
• Need to travel to another facility

If doctor refuses to discuss second opinion:

• This is concerning behaviour
• Ask to speak to facility manager
• Consider complaining if you feel pressured

What happened at Karenpark clinic:
Patients were allegedly turned away due to no doctor on duty after contracts were terminated . This affects ability to get second opinions.

Call Supervising: Bojanala District Office +27 14 591 4000 to ask about second opinion options at this facility.

390. Segwaelane Clinic has no doctor – what happens to patients?

Answer:

When a facility has no doctor, patient care is affected – but there are still options .

What happened at Karenpark clinic (2025):

• Patients allegedly turned away for weeks
• Doctor contracts terminated March 31, 2025
• Clinic specializes in women and children
• Thousands of patients affected 

Services affected:

• HIV/AIDS treatment
• TB treatment
• STI services
• Pre-natal care
• Chronic medication 

What happens when no doctor is available:

Situation	What Happens
Nurse-led care	Nurses continue providing primary care – they can manage many conditions
Doctor-only services	Patients may be referred to other facilities
Emergencies	Should be stabilized and transferred
Chronic medication	May still be dispensed (nurses can prescribe certain meds)

What to do if no doctor:

Step 1: Ask what services are still available

• Nurses may still see you
• Ask if they can help or refer you

Step 2: Request referral

• Ask for referral letter to nearest hospital
• Get directions to facility with doctors

Step 3: For chronic conditions

• Do not miss medication
• Ask nurses if they can prescribe refills
• Some provinces allow nurses to prescribe ARVs, TB meds

Step 4: Report the shortage

• Complain to facility manager
• Call provincial health department: Supervising: Bojanala District Office +27 14 591 4000
• Report to media – public pressure helps

City of Tshwane response:

• “The city provides nurse-driven and doctor-supported services”
• “Not all clients must see a doctor”
• Clinics continue with available resources 

Reality:
Nurse-driven care is better than no care, but some patients genuinely need doctors. If you need a doctor and none is available, push for referral.

391. What happens if someone dies at Segwaelane Clinic?

Answer:

When a death occurs at [ac field=”facilityname”], there are clear procedures to ensure dignity and proper documentation .

Immediate procedures:

• A doctor will certify the death and complete a Medical Certificate of Cause of Death (Form DHA-1663)
• The body will be moved to the facility’s mortuary for temporary storage
• Family will be notified as soon as possible

What families need to do:

Step 1: Collect the medical certificate

• The facility will give you the completed Medical Certificate of Cause of Death
• This document is essential for registering the death

Step 2: Register the death at Home Affairs

• Take the medical certificate to any Department of Home Affairs office
• You’ll need:
  • Your ID
  • Deceased’s ID
  • Medical certificate
• Home Affairs issues the Death Certificate (Form DHA-5)

Step 3: Arrange burial or cremation

• You need a Burial Order from Home Affairs before burial
• Funeral parlours usually handle this process
• The facility will release the body to an authorised funeral parlour

If the death is from unnatural causes:

• The facility will notify SAPS
• A post-mortem may be required
• The body may be held longer

For indigent families (no money for burial):

• Section 68 of the National Health Act mandates municipalities to cover burial costs for indigent individuals
• This ensures dignified burial regardless of financial means
• Apply through your local municipality or social worker

Problems in Gauteng (2025):

• Some families faced delays due to municipal contracts lapsing
• The DA called for intervention when indigent burials were delayed
• If you face problems, contact provincial health department

Call [ac field=”contact”] for guidance if a death occurs at this facility.

392. What is a “living will” and does Segwaelane Clinic recognise it?

Answer:

A living will is a document stating your wishes for medical treatment if you become unable to communicate – and it is ethically recognised at South African healthcare facilities, though not yet fully legislated .

What is a living will?

• A written statement of your preferences for end-of-life medical care
• May specify treatments you do not want (e.g., artificial feeding, ventilation)
• May appoint someone to make decisions (healthcare proxy)
• Only takes effect if you become unable to communicate

Is it legally binding in South Africa?

Aspect	Current Status
Legislation	No dedicated statute yet – Parliament has not passed specific laws
Common law	Recognised – courts have leaned in favour of living wills (e.g., Clarke v Hurst case)
HPCSA guidelines	Doctors should respect valid living wills that refuse treatment
SAMA position	South African Medical Association supports advance directives

At [ac field=”facilityname”] :

• Ethically recognised and generally respected
• Doctors will consider it in decision-making
• Should be discussed with your family and healthcare provider

What makes a living will valid:

• You were mentally competent when signing it
• It is clear, specific, and applicable to your current condition
• It reflects your genuine wishes
• Ideally witnessed by independent persons

What to do:

1. Draft a living will (get legal advice if possible)
2. Discuss with your family and doctor
3. Keep copies accessible
4. Give a copy to [ac field=”facilityname”] if you’re a regular patient

The reality:

• Only about 30% of South Africans have valid wills – far fewer have living wills
• Without a living will, families and doctors make difficult decisions without clear guidance

Call [ac field=”contact”] to ask about their policy on advance directives.

393. Can Segwaelane Clinic help with palliative care at home?

Answer:

YES – many facilities can link you with home-based palliative care services .

What palliative care includes:

• Pain and symptom management
• Emotional and spiritual support
• Practical help for families
• End-of-life care at home
• Bereavement support

At [ac field=”facilityname”] :

• Ask to speak to a social worker about home-based care options
• They may have community health workers who do home visits
• They can refer you to local hospice organisations

Hospice care in South Africa:

• Hospices provide specialised palliative care
• Many offer home-based care programmes
• Services are often free or low-cost
• Find your local hospice through the Hospice Palliative Care Association of South Africa

What the facility can provide:

• Pain medication for home use
• Nursing advice by phone
• Referrals to community resources
• Bereavement support for families

For patients with chronic illnesses (cancer, HIV, organ failure):

• Palliative care improves quality of life
• Can be provided alongside curative treatment
• Supports both patient and family

If you need help:

1. Ask your doctor or nurse at [ac field=”facilityname”]
2. Request a social worker referral
3. Ask about hospice links in your area

Call [ac field=”contact”] for palliative care information.

394. What is a DNR (Do Not Resuscitate) order and how do I get one at Segwaelane Clinic?

Answer:

A DNR (Do Not Resuscitate) order instructs healthcare providers not to perform CPR if your heart stops or you stop breathing .

What DNR means:

• If you are in cardiac or respiratory arrest, staff will not attempt resuscitation
• All other medical care (pain relief, comfort measures) continues
• It does NOT mean “no treatment” – just no CPR

In South Africa:

• There is no uniform legislation on DNR orders
• They are typically applied in hospital settings
• Consent is needed from the patient or legal proxy
• DNR orders are documented in patient charts

How to get a DNR at [ac field=”facilityname”] :

Step 1: Discuss with your doctor

• Explain your wishes clearly
• Ask about the facility’s DNR policy

Step 2: Complete necessary documentation

• DNR order must be written by a doctor
• It should be signed and dated
• Ideally, patient or family signs consent

Step 3: Ensure it’s in your file

• DNR should be prominently noted in your medical records
• Keep a copy with you if possible

For family members making decisions:

• If patient cannot consent, family may be consulted
• Doctors will act in patient’s best interests
• HPCSA guidelines permit withholding futile treatment

Ethical guidelines (HPCSA):

• Doctors may consider DNRs valid in certain clinical contexts
• Should act in patient’s best interests
• Respect patient’s advance refusal of treatment

Important:

• DNR decisions should be made before a crisis
• Discuss with family so they understand your wishes
• Without a DNR, staff will attempt resuscitation by default

Call [ac field=”contact”] to discuss DNR options with a doctor.

395. What happens if I can’t afford to bury my family member who died at Segwaelane Clinic?

Answer:

If you cannot afford burial costs, the municipality must help – it’s the law .

Section 68 of the National Health Act:

• Municipalities must cover burial costs for indigent individuals
• This applies whether death occurs in public hospital or from natural/unnatural causes
• Purpose is to ensure dignity in death and prevent bodies being abandoned

What happened in Ekurhuleni (2025):

• Residents couldn’t bury loved ones when municipality failed to renew funeral parlour contracts
• Bodies remained in hospital morgues
• The DA called this “incompetence” and demanded intervention
• Section 139 of the Constitution mandates provincial government to step in

What to do if you can’t afford burial:

Step 1: Ask at [ac field=”facilityname”]

• Speak to a social worker immediately
• Explain your financial situation
• Ask about indigent burial assistance

Step 2: Contact your local municipality

• Municipalities have indigent burial policies
• You must apply and provide proof of indigence
• They will arrange burial through contracted funeral parlours

Step 3: If municipality fails to help

• Contact provincial Department of Health: [ac field=”contact”]
• Report to SAHRC: 011 877 3600
• Contact media – public pressure helps

What should NOT happen:

• Bodies should not be kept indefinitely
• No one should be denied dignified burial due to poverty
• Delays due to administrative failures are unacceptable

Documents you’ll need:

• Death certificate / medical certificate
• Your ID
• Proof of residence
• Affidavit stating you cannot afford burial

Call [ac field=”contact”] – a social worker can guide you through indigent burial applications.

396. I’m feeling suicidal – can Segwaelane Clinic help me?

Answer:

YES – go to [ac field=”facilityname”] immediately. This is a medical emergency and you will be helped .

What the facility can do:

At clinics and CHCs:

• Mental health nurses can assess you
• They will provide immediate support
• They can refer you urgently to hospital

At hospitals:

• Casualty/emergency unit will see you immediately
• Mental health professionals will assess you
• You may be admitted for stabilisation
• They will ensure your safety

You are not alone:

• Suicidal thoughts are a symptom of illness – not weakness
• These feelings can pass with help
• Many people recover with proper support

Free, confidential helplines (24/7):

Organisation	Contact
SADAG Suicide Crisis Line	0800 567 567
Suicide Crisis Helpline	0800 21 22 23
Cipla Mental Health Helpline	0800 456 789
Hopeline	0800 467 347 / 0800 611 197
SMS support	SMS 31393 for call-back

What to expect at [ac field=”facilityname”] :

• You will be taken seriously
• Staff will ask questions to assess risk
• They will not judge you
• They will work with you to keep you safe

If you can’t get to the facility:

• Call an ambulance: 10177 or 112
• Call one of the helplines above
• Tell someone you trust

Remember: Matric results, relationship problems, financial stress – these are temporary. Suicide is permanent. Seek help now.

Call [ac field=”contact”] and tell them it’s urgent.

397. What mental health services does Segwaelane Clinic offer?

Answer:

Primary healthcare clinics across South Africa offer mental health support for all age groups .

Services typically include :

• Assessment and diagnosis – by mental health professionals
• Treatment and medication – for depression, anxiety, bipolar disorder, schizophrenia, etc.
• Counselling and support – individual and group
• Referrals – to specialised services when needed

At [ac field=”facilityname”] , the team may include :

• Mental health nurses
• Social workers
• Psychiatry staff (visiting in rural areas)
• Social auxiliary workers

How to access services :

• Services may be offered on specific days and times depending on capacity
• It’s best to call and book an appointment on days these services are available
• Some clinics run outreach or satellite services in hard-to-reach areas

What to expect at first visit :

1. You will be assessed by a mental health professional
2. You will be guided through treatment options (medication, counselling, or both)
3. You may be referred to specialised care if needed

What to bring :

• Your ID book, ID card, or passport
• If referred to hospital, bring referral letter and proof of income

For youth struggling with matric results (2026):

• Gauteng Department of Health urged learners not to make permanent decisions based on temporary circumstances
• Free mental health services available at all primary healthcare facilities

Call [ac field=”contact”] to ask about mental health clinic days.

398. My child is having a mental health crisis – what do I do?

Answer:

Stay calm and seek help immediately. Child mental health crises are serious but treatable .

Signs of mental health crisis in children:

• Talking about suicide or death
• Self-harm (cutting, burning)
• Severe agitation or aggression
• Hearing voices or seeing things
• Not eating or drinking
• Extreme withdrawal
• Sudden behaviour changes

What to do:

Step 1: Ensure immediate safety

• Remove any dangerous objects
• Do not leave child alone if they are at risk
• Speak calmly and gently

Step 2: Go to [ac field=”facilityname”]

• Tell reception it’s an emergency
• Ask to see a mental health nurse or doctor
• If facility is closed, go to nearest hospital casualty

Step 3: If you can’t get there safely

• Call an ambulance: 10177 or 112
• Call SADAG helpline for guidance: 0800 567 567

What the facility will do:

• Assess your child’s mental state
• Ensure their physical safety
• Provide immediate stabilisation
• May admit for observation or treatment
• Connect you with follow-up care

What NOT to do:

• Don’t ignore it – it won’t just go away
• Don’t punish the child for the crisis
• Don’t leave them alone if they’re at risk

Support resources for children:

• Childline South Africa: 0800 055 555
• SADAG Child & Adolescent Helpline: 0800 21 22 23
• School counsellors (if available)

Remember: Getting help early saves lives. You are doing the right thing by seeking help.

Call [ac field=”contact”] for guidance.

399. I can’t afford a therapist – can Segwaelane Clinic provide counselling?

Answer:

YES – public healthcare facilities provide free or low-cost counselling services .

What’s available at public facilities :

• Mental health nurses provide counselling
• Social workers offer support
• Psychologists at larger hospitals
• Group therapy and support groups

At [ac field=”facilityname”] :

• Counselling is part of primary healthcare services
• It is free at clinics and CHCs (no means test for primary care)
• Hospital counselling may have fees based on income

What counselling can help with:

• Depression and anxiety
• Grief and loss
• Relationship problems
• Stress and burnout
• Trauma and abuse
• Substance abuse
• Life transitions

How to access:

1. Visit [ac field=”facilityname”] during operating hours
2. Ask to see a mental health nurse or social worker
3. Explain what you’re struggling with
4. They will offer support or refer you appropriately

Free helplines for immediate support :

Service	Contact
SADAG Mental Health Line	0800 456 789
SADAG Suicide Crisis	0800 567 567
Substance Abuse Helpline	0800 12 13 14
Cipla Helpline	0800 456 789
Lifeline	021 461 1111 (WC) / WhatsApp 063 709 2620

For trauma and GBV support :

• Stabilising the person
• Securing safe space
• Ensuring access to food, shelter, water, medications
• Connecting to social support

Remember: You don’t need to suffer alone. Help is available – and it’s free.

Call [ac field=”contact”] to ask about counselling services.

400. What emergency numbers should I save for mental health crises?

Answer:

Save these numbers in your phone – they could save a life. All are free, confidential, and available 24/7 .

National Emergency Numbers:

Service	Number
Ambulance (Medical Emergency)	10177 (landline)
Cellphone Emergency	112 (all networks)
Police	10111

Mental Health Helplines :

Organisation	Contact
SADAG Suicide Crisis Line	0800 567 567
SADAG Mental Health Line	0800 456 789
Suicide Crisis Helpline	0800 21 22 23
Hopeline	0800 467 347 / 0800 611 197
SMS support	SMS “SADAG” to 31393 for call-back
Substance Abuse Helpline	0800 12 13 14

Specialised Support :

Organisation	Contact
Alcoholics Anonymous	0861 435 722 / WhatsApp 073 021 2523
Narcotics Anonymous	0861 006 962 / WhatsApp 063 744 7049
Lifeline Western Cape	021 461 1111 / WhatsApp 063 709 2620
Childline South Africa	0800 055 555

For gender-based violence:

• GBV Command Centre: 0800 428 428
• Dial *120*786# from any cellphone

When to call:

Situation	Who to Call
Immediate danger to life	10177 or 112 (ambulance)
Suicidal thoughts	SADAG Suicide Crisis: 0800 567 567
Overwhelming anxiety/depression	SADAG Mental Health: 0800 456 789
Substance abuse crisis	0800 12 13 14
Child in danger	10111 (police) or 0800 055 555

What happens when you call:

• Trained counsellors answer
• They listen without judgment
• They provide immediate support
• They guide you to next steps
• Calls are confidential

If you’re helping someone else:

• Stay with them if they’re at risk
• Call together
• Take them to [ac field=”facilityname”] if safe

Remember: You are not alone. Help is one phone call away.